The IBM Certified Specialist - System z Technical Support V5 evaluates the IT infrastructure and understands the customer's business environment in order to ensure the design and implementation of appropriate System z solutions. This individual performs requirements analysis, systems architecture/design, and planning/installation. Additionally, he or she provides ongoing support to ensure the customer is operational and that technical requirements are continually addressed.
This System z technical specialist has an in-depth understanding of the zEnterprise and typically encountered previous System z architecture necessary to design and implement System z solutions for customers. This individual knows the hardware components and functions and how these differentiate the System z platform including z114, z196, and zBX. This specialist has an understanding of the capabilities and benefits associated with different software and operating systems. This professional is knowledgeable in key concepts relevant to System z such as reliability, availability, scalability, security and systems management.
The target audience for this certification includes IBM Business Partners and IBM employees who provide technical sales support for IBM System z solutions on a daily face to face basis. The certification is open to anyone who feels they have the capabilities required.
However, it may be appropriate for individuals working in customer-related System z technical sales roles, such as IBM employees working in Field Technical Sales Support and for TechLine.
Note: There are 57 scored items and 3 unscored items.
- Approximately 3-5 years of experience supporting IBM System z solutions
- Ability to work in complex IT infrastructure environments
- Performs a majority of customer related work independently
The years of experience needed to prepare for the certification will vary depending on the nature of one's professional background and work assignments. Those without previous IT field experience may require significantly more time than those with such experience. To determine readiness, candidates are strongly encouraged to:
- carefully review the test objectives, evaluating their knowledge, skills and capabilities in each area,
- consider which recommended educational resources may be helpful for areas where there may be gaps
The number of questions and the passing score (above) will change frequently and without notice.
The number of this certification is 21002105 for Partner World tracking purposes
The scenarios in this exam include new and typically encountered previous products using both formal IBM names and the names typically used by customers and others.