IBM Professional Certification Program

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Test C9020-567: IBM Enterprise Storage Sales V5


Gather Customer Requirements (24%)


  1. Describe a customer's hardware and software environment.

  2. Describe customer operational contraints, including power, cooling, personnel, knowledge level, service level requirements.

  3. Identify disaster recovery and high availability requirements.

  4. Identify performance requirements, including throughput and latency.

  5. Identify the customer's capacity and growth requirements.

  6. Describe the process to qualify a customer's expectations, including the decision making process and the business requirement(s).

  7. Determine the justification for a system acquisition.

  8. Describe a conceptual level understanding of existing systems environment.


Value Proposition (33%)


  1. Given a scenario, describe the difference between flash versus SSD solutions.

  2. Given a scenario, explain the difference in cost, performance, and reliability of IBM storage solutions.

  3. Given a scenario, describe IBM's competitive advantages.

  4. Given a scenario, describe how IBM enterprise storage products help clients solve data management issues through Smarter Storage and application efficiency.

  5. Given a scenario, explain the application and OS integration.

  6. Given a scenario, explain investment protection and TCO of a solution.


Systems Management (15%)


  1. Compare IBM management tools with competitive management tools and techniques, and identify IBM strengths.

  2. Describe integration with open software standards.

  3. Describe Cloud-enabled solutions.


IBM Smarter Storage (7%)


  1. Describe the benefits of efficiency in the IBM products compared to competitors.

  2. Describe IBM Smarter Storage.


Determine Application Solutions /Create Comprehensive Solutions (21%)


  1. Given a scenario, identify potential solutions for the customer.

  2. Given a scenario, develop a high-level, balanced total solution.

  3. Identify appropriate resources within IBM or through the Business Partner channel to develop and close business.

  4. Identify the TDA and SAPR responsibilities.



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