Test C9020-567: IBM Enterprise Storage Sales V5
Gather Customer Requirements (24%)
- Describe a customer's hardware and software environment.
- Describe customer operational contraints, including power, cooling, personnel, knowledge level, service level requirements.
- Identify disaster recovery and high availability requirements.
- Identify performance requirements, including throughput and latency.
- Identify the customer's capacity and growth requirements.
- Describe the process to qualify a customer's expectations, including the decision making process and the business requirement(s).
- Determine the justification for a system acquisition.
- Describe a conceptual level understanding of existing systems environment.
Value Proposition (33%)
- Given a scenario, describe the difference between flash versus SSD solutions.
- Given a scenario, explain the difference in cost, performance, and reliability of IBM storage solutions.
- Given a scenario, describe IBM's competitive advantages.
- Given a scenario, describe how IBM enterprise storage products help clients solve data management issues through Smarter Storage and application efficiency.
- Given a scenario, explain the application and OS integration.
- Given a scenario, explain investment protection and TCO of a solution.
Systems Management (15%)
- Compare IBM management tools with competitive management tools and techniques, and identify IBM strengths.
- Describe integration with open software standards.
- Describe Cloud-enabled solutions.
IBM Smarter Storage (7%)
- Describe the benefits of efficiency in the IBM products compared to competitors.
- Describe IBM Smarter Storage.
Determine Application Solutions /Create Comprehensive Solutions (21%)
- Given a scenario, identify potential solutions for the customer.
- Given a scenario, develop a high-level, balanced total solution.
- Identify appropriate resources within IBM or through the Business Partner channel to develop and close business.
- Identify the TDA and SAPR responsibilities.
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