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Test C2010-659: Fundamentals of Applying IBM SmartCloud Control Desk V1


Section 1:Current Architecture and Environment


  1. Given IBM SmartCloud Control Desk (SCCD) system requirements and client preferences, determine supported configurations, gather client standards, research available resources, and determine an appropriate configuration so that a hardware platform and middleware software combination can be recommended.
    With emphasis on performing the following tasks:

    1. Determine the supported platforms and middleware of SCCD.

    2. Gather any client standards for platform and middleware.

    3. Research documentation, white papers, wiki's, and other resources for performance, security, stability, or other concerns.

    4. Determine the appropriate platform and middleware for the client.

  2. Given the sizing guidelines in the SCCD documentation, analyze the client requirements and usage patterns so that sizing recommendations can be determined and presented to the client.
    With emphasis on performing the following tasks:

    1. Collect client requirements that impact sizing the solution.

      1. Number of concurrent users expected

      2. Number of expected Assets and/or Configuration Items

      3. Number and frequency of cron tasks / escalations

      4. Number and frequency of data integrations

      5. Number and frequency of reports

      6. User Interface response time / performance requirements

    2. Collect client expected usage patterns.

      1. All day users versus occasional users

      2. Concentration with a few applications versus distributed across many applications

      3. Single campus / geography versus global

      4. Business hours in a single time zone versus 24x7 and "follow the sun"

    3. Compare requirements to documented guidelines.

    4. Calculate CPU, RAM, and number of JVM's needed.

    5. Present recommendations to the client.

  3. Given client infrastructure, data flow, and process flow diagrams, determine how SCCD will be deployed and interact with existing client solutions so that functional and physical diagrams can be produced.
    With emphasis on performing the following tasks:

    1. Collect details of the existing IT environment into which SCCD will be deployed.

    2. Identify integration points with connection details and data flows.

      1. LDAP authentication

      2. 3rd party integrations

      3. Federated data

      4. Launch in Context

      5. Scheduled data loads

    3. Determine if the solution can be met with a single, local SCCD instance or if a distributed, global instance is needed.

  4. Given client reporting requirements and existing solutions, determine the technical factors impacting the overall solution while satisfying the requirements so that a recommended reporting architecture can be presented to the client.
    With emphasis on performing the following tasks:

    1. Determine the reporting tool to be used.

      1. SCCD - BIRT

      2. IBM Cognos

      3. Other 3rd party reporting tool

    2. Determine the location of data used for reports.

      1. Production database

      2. A replica of the production database

      3. A data warehouse

    3. Determine the frequency of data replication if a non-production database is used.

    4. Determine the need for running online BIRT reports or email attachments.

    5. Review existing reports and new report requirements for complexity such as calculated fields.

    6. Determine the required report frequency - daily, weekly, monthly, annually.


Section 2:Business Drivers


  1. Given client requirements and product report capabilities, explain the available reporting and Key Performance Indicators (KPI) options so that the client understands the capabilities.
    With emphasis on performing the following tasks:

    1. Explain the types of reporting options.

      1. Business Intelligence Reporting Tools (BIRT) Reports - BIRT reports are created with Eclipse tools and imported into Maximo as an .rpt file.

      2. IBM SmartCloud Control Desk (SCCD) Quick Print - A one touch Print icon enabled BIRT report that can be made available within an application tool bar.

      3. SCCD On-Demand Reports - Reports that can be made based on filtered database objects or query.

      4. SCCD Download Records - A download button made available on list application tabs to out to an excel spread sheet for data manipulation.

      5. IBM Tivoli Common Reporting(TCR)- TCR application is an integrated report engine that resides outside of SCCD and has its own security, database engine and report edit tool.

    2. Explain the KPI portlet options.

      1. KPI Manager application - In the KPI Manager application, create key performance indicators to track critical performance variables over time. View KPIs in the start centre or with the KPI manager.

      2. KPI Graph portlet - provide the means to track critical performance variables over time. The KPI Graph portlet displays graphical representations of KPIs.

      3. KPI List portlet - provide the means to track critical Performance variables over time. Use the KPI List Setup Portlet to create a table of KPIs that can be viewed in the Start Centre.

      4. Result Set portlets - The Result Set portlet displays the results of a saved query in either list format or graphical format.

  2. Given a customer's business requirement, determine how the business process options impact the solution that is provided so that SCCD solution is designed to satisfy client business processes requirements.
    With emphasis on performing the following tasks:

    1. Analyze client security requirements with SCCD capabilities.

    2. Identify the necessary requirements for automation.

    3. Analyze the impact of geographic distribution requirements.

    4. Analyze the user role and availability of the system including multiple devices.

    5. Determine executive-level business metrics to prove (Return on Investment (ROI)) projections.

  3. Given the client requirements, identify the SCCD functional capabilities so that the client has an SCCD functional solution design based on the gap analysis.
    With emphasis on performing the following tasks:

    1. Use the SCCD life cycle overview information to determine the gap analysis.

    2. Determine which SCCD functions to use.

    3. Apply knowledge of service management processes to compare client requirements of SCCD capabilities.

    4. Identify where requirements cannot be met by the SCCD.

  4. Given the need for integration or continued use within SCCD, design an integration plan so that the client's systems could be integrated.
    With emphasis on performing the following tasks:

    1. Analyze client's requirements and existing integration.

    2. Determine the integrations that can be satisfied with SCCD function.

      1. Identify the client's continued need.

      2. Identify which integrations must remain.

      3. Identify new integrations which need to be implemented.

    3. Apply this information to the customer situation.

  5. Given the SCCD, the basic architecture is designed, and business requirements are defined, take the client business requirements and align them to SCCD capabilities so that client requirements are effectively mapped to the software.
    With emphasis on performing the following tasks:

    1. Understand that service management processes are often defined through a framework of ITIL, SCCD is structured and certified in alignment with ITIL framework.

    2. Understanding the client service management requirements and selecting exact functions in SCCD needed in operations and then within development, and production.

    3. Ensure knowledge of service management is defined as a set of specialized organizational capabilities delivered through processes and functions of SCCD.

    4. Leverage and advise that service management has several areas of specialty, strategy, design, transition, operation and continual improvement, these areas of processes can be mapped to functional capabilities in SCCD.

    5. Establish listing of applications and functions to meet business requirements.

    6. Ensure client service management business requirements are met through standard capabilities, configuration or other means.

  6. Given the basic architecture is designed, and the general business requirements are known,review the client business continuity needs and define/design system availability so that the solution is available and meets the continuity requirements.
    With emphasis on performing the following tasks:

    1. Gather system use, geographically, demographically and system priority and criticality for disaster recovery.

    2. Gain an understanding if it is necessary for the software to display the UI in local languages.

    3. Decide if the Service Management processes of the business enabled for continuous support to the business, thus requiring the system to have zero down time.

    4. Determine if it will it be necessary to continue work on customer work items regardless of shift of resources or location of resources.

    5. Establish a general understanding of the business requirements and their impact on business continuity needs.

    6. Establish knowledge of current system architectures within the business in order to follow organizational standards for high availability, disaster recovery, and multi-language support.

    7. Ensure client service management business requirements are met through system availability and access.


Section 3:Architecting the Solution


  1. Given the processes, business units and current applications expose the product functionality and identify communication and data needs so that necessary data is available in IBM SmartCloud Control Desk(SCCD).
    With emphasis on performing the following tasks:

    1. Explain integration-related functionality available in SCCD.

    2. Explain integration tools available with SCCD.

    3. Explain integrations or tools to use for importing IT Assets.

    4. Explain the initial data load capabilities.

    5. Explain the role of IBM Tivoli Directory Integrator (TDI).

    6. Explain the role of IBM Tivoli Integration Composer (ITIC).

    7. Explain the role of IBM Deployer's Workbench (DW).

    8. Explain integrations or tools to use for Configuration Items.

    9. Explain integration options used for security.

      1. IBM Tivoli Directory Server (TDS) data.

      2. Active Directory (MS AD) data.

  2. Given the business requirements, processes, data artifacts and current applications, explain what product functionality fulfills the requirements so that customers understand how their business needs are met.
    With emphasis on performing the following tasks:

    1. Explain the base configuration.

    2. Explain the System/Set/Organization/Site/Location.

    3. Explain the capabilities of cron tasks.

    4. Explain the capabilities of escalations.

    5. Explain the capabilities of Application Designer.

    6. Explain the capabilities of Workflow Designer.

      1. Explain the process revisions.

    7. Explain the capabilities of modifying life cycles.

      1. Asset life cycle

      2. CI life cycle

    8. Explain the capabilities of low-level customization.

      1. Automation Scripts

      2. Java APIs

  3. Given the business requirements, sizing parameters (# of users, # of assets, # of services, # of tickets, etc.) or given the sizing identify best deployment option and architecture so that the most suitable deployment option and topology for given environment and business needs are determined.
    With emphasis on performing the following tasks:

    1. Understand capabilities and limitations of deployment option.

      1. Enterprise Solution

      2. Understand pros and cons of Single-server deployment.

      3. Understand pros and cons of Multi-server deployment.

      4. Virtual Machine
        -Cloud /SaaS offering by IBM
        -Understand and apply the sizing guidelines

    2. Explain product components of SCCD.

      1. Explain the concept IBM Tivoli Process Automation Engine.

      2. Explain the role of Administrative Workstation.

      3. Explain the role of middleware.
        -Identify supported J2EE middleware.
        -Identify supported DBMS middleware.

  4. Given the current and future business requirements determine the most suitable SCCD edition so that a recommendation can be made to the client.
    With emphasis on performing the following tasks:

    1. Understand capabilities and limitations of each edition.

      1. SCCD - Entry Edition

      2. SCCD

      3. SCCD - Service Provider

    2. Determine the most suitable SCCD edition based on business requirements.


Section 4:Apply Solution


  1. Given the basic architecture is designed, and business requirements are explained or known, review the client business problems and design a resolution to the problem using the IBM SmartCloud Control Desk (SCCD) capabilities and functions so that the customer problem is resolved.
    With emphasis on performing the following tasks:

    1. Leverage knowledge of service management processes through the framework of ITIL, to design business processes using SCCD is structured and in alignment with ITIL framework.

    2. Define how functions in SCCD will need to function or be configured to resolve the customer business requirement.

    3. Use standard service management concepts and framework delivered through capabilities and functions of SCCD.

    4. Gain understanding that service management has several areas of specialty, strategy, design, transition, operation and continual improvement, these areas of processes can be mapped to functional capabilities in SCCD.

    5. Understand and document the business requirements or process problem and utilize the best practices of service management and SCCD to resolve customer problem.

    6. Establish a clear business process including a business flow, the applications needed to support the process and the necessary functions to meet client requirements.

    7. Design the client service management business processes through standard capabilities, configuration of the software of SCCD.

  2. Given the need to combine capabilities from multiple process areas, design a process solution to interlock the functionality of SCCD so that an interconnected process can be performed.
    With emphasis on performing the following tasks:

    1. Determine the client business requirements for data sharing among business processes. @Identify downstream data needs for business processes.

    2. Determine SCCD applications involved in the overall process.

    3. Ensure object relationships support the interlocked design.

  3. Given customer use cases, customer requirements, and business processes, ensure that a solution using SCCD can be obtained so that designed processes fulfil customer's use cases.
    With emphasis on performing the following tasks:

    1. Determine SCCD applications involved in fulfilling a given use case. @ Ensure use case-based solutions meet all customer requirements.

    2. Adjust use cases to meet business process and product capabilities.

  4. Given the need for continual service improvement, business requirements, and improvement objectives, implement a continuous improvement strategy so that processes are in continuous improvement cycle.
    With emphasis on performing the following tasks:

    1. Identify Key Performance Indicators that will enable continuous improvement. @Identify reports that will help monitor improvement progress .@Recommend processes that should be improved. @Recommend process improvement goals. @Identify measurement points to sample for improvement data .

  5. Given a business requirement to implement ITIL processes, customer business processes, and SCCD capabilities, develop a solution so that the processes utilize ITIL best practices.
    With emphasis on performing the following tasks:

    1. Identify existing business processeswhich do not conform to the ITIL framework.

    2. Map existing business processes to SCCD capabilities.

    3. Recommend changes to business processes to make them ITIL aligned.

    4. Identify business process integration points that follow ITIL best practices.



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