Test 926: IBM Maximo V6 ITSM Implementation

Section 1 - Business Assessment

1. Recognize Maximo 6 ITSM features and functionality as they are applied.

With emphasis on performing the following:
1. Asset Management
2. Work Management
3. Inventory Management
4. Purchasing and Contracts
5. Service Management
6. Infrastructure
7. How system setup is managed
8. How asset discovery is managed
9. How reconciliation is performed
10. How tickets are managed
11. How problems and solutions managed
12. How changes and releases are managed
13. How workflow, escalations and start centers can be used to support business processes


2. Identify and document gaps between Maximo 6 ITSM product functionality and client requirements.

With emphasis on performing the following:
1. Functionality that can be delivered within the base product
2. Functionality that can be delivered using Maximo configuration tools
3. Functionality that requires extending Maximo source code

Section 2 - Design Solution

1. Identify problem resolution for client.

With emphasis on performing the following:
1. Integration points
2. Navigation
3. Report specification
4. Application
5. Self service applications, including email listener
6. Workflow
7. SLAs
8. Security
9. Database
10. Organize assets

--Asset hierarchy
--Location hierarchy
--Classification hierarchy

Section 3 - Develop Solution

1. Identify Maximo 6 ITSM configuration settings.

With emphasis on performing the following:
1. Security
2. Modify or create screens and tables
3. Classification
4. Asset hierarchy
5. Set up sites/store rooms
6. Start Center templates
7. Reconciliation
8. Deployed assets
9. SLA's
10. Auditing
11. Services, service catalogs


2. Identify how to apply customization based on design.

With emphasis on performing the following:
1. Add class files
2. Resource files
3. Export & import XML
4. Build and deploy EAR files
5. Setup JMS queues


3. Recognize how to migrate/load required data to Maximo 6 ITSM.

With emphasis on performing the following:
1. Understand methodology and tools
2. Determine data specification and mapping requirements
3. Data loading sequence
4. Required data
5. Missing data
6. Referential integrity


4. Identify how to unit test the solution.

With emphasis on performing the following:
1. Develop test plan and scripts
2. Capture and review results
3. Identification of data requirements
4. Configure the logger