Section 1 - Planning - Given customer input and IBM Tivoli Composite Application Manager for Response Time (ITCAM for RT) architecture, identify the monitoring environment so that a deployment plan is created.
With emphasis on performing the following: - Identify the applications, transactions, and servers to be monitored
- Identify the network topology
- Identify firewall configuration information
- Given the installation guide and design requirements, identify the Tivoli Enterprise Monitoring Server (TEMS) and Tivoli Enterprise Portal Server (TEPS) environment so that TEMS and TEPS deployment plan is created.
With emphasis on performing the following: - Identify hardware and software requirements
- Identify required ports
- Gather database information - users and home for embedded
- Select file system location
- Create a capacity plan
- Take necessary firewall action
- Identify the installation method of ITM, DB2, and TEMA
- Identify if embedded installation of ITM and DB2 will be performed, or an existing installation will be used
- Identify location of Tivoli Enterprise Monitoring Servers (TEMS) and Tivoli Enterprise Portal Servers (TEPS)
- Gather requirements for TEPS workspace customization
- Given the installation guide and design requirements, identify the Tivoli Enterprise Monitoring Agent (TEMA) environment so that the TEMA deployment plan is created.
With emphasis on performing the following: - Identify hardware and software requirements
- Identify the web transaction details
- Identify the data retention period
- Identify required ports
- Identify network constraints for firewalls
- Determine silent or interactive installation
- Determine installation location
- Determine if any monitoring tools are already installed
- Identify disk capacity requirements
Section 2 - Installation - Given a requirement to do a silent installation, identify the necessary configuration information so that ITCAM for RT V6.2 can be installed successfully.
With emphasis on performing the following: - Identify response file
- Identify the command for silent installation
- Given the customers deployment plan, install the ITCAM for RT V6.2 application support files on TEMS and TEPS, so that the appropriate workspaces and situations will display correctly.
With emphasis on performing the following: - Identify the proper operating system platform installation files
- Identify the correct TEMA application support files
- Identify the IBM Tivoli Monitoring (ITM) v6.1 TEMS and TEPS servers
- Install the application support files
- Given that the ITM v6.1 components are started (TEMS, TEPS, and Warehouse Proxy) and the TEMA deployment plan, install the End User Response Time (EURT) TEMA, so that the Tivoli Enterprise Portal (TEP) reports can be generated.
With emphasis on performing the following: - Identify the proper installation server
- Gather the correct database information
- Gather the TEMS connection information
- Install the End User Response Time TEMA
- Given that the ITM v6.1 components are started (TEMS, TEPS, and Warehouse Proxy) and the TEMA deployment plan, install the Web Response Time TEMA, so that the Tivoli Enterprise Portal (TEP) reports can be generated.
With emphasis on performing the following: - Identify the proper installation server
- Gather the correct Web server configuration information
- Gather the TEMS connection information
- Install the network monitor driver on the Windows OS
- Install the Web Response Time TEMA
- Given that the ITM v6.1 components are started (TEMS, TEPS, and Warehouse Proxy) and the TEMA deployment plan, install the Client Response Time TEMA, so that the Tivoli Enterprise Portal (TEP) reports can be generated.
With emphasis on performing the following: - Identify the proper installation server
- Gather the TEMS connection information
- Install the Client Response Time TEMA
- Given that the ITM v6.1 components are started (TEMS, TEPS, and Warehouse Proxy) and the TEMA deployment plan, install the Robotic Response Time TEMA, so that the Tivoli Enterprise Portal (TEP) reports can be generated.
With emphasis on performing the following: - Identify the proper installation playback workstation
- Gather the TEMS connection information
- Install the Robotic Response Time TEMA
- Install and configure the Rational Robot if needed
- Given the customer’s environment, run an installation verification test post installation, so that it is determined whether the various components of ITCAM for RT V6.2 are operational.
With emphasis on performing the following: - Confirm that the TEMAs are connected
- Confirm that appropriate workspaces and data are available
- Identify the critical components to be tested for product functionality
Section 3 - Configuration - Given the need to measure the response time, configure the Robotic Response Time (RRT) TEMA, so that metrics can be obtained.
With emphasis on performing the following: - Create, test, and upload a Rational Performance Tester (RPT) script
- Describe how Application Response Measurement (ARM) applies to Robotic Playback script
- Create, test, and upload a Command Line Interface (CLI) script
- Create, test, and upload a Rational Robot GUI / VU script
- Reconfigure the Robotic Monitor
- Manage Robotic Playback schedules
- Limit where a playback script will run
- Given the need to measure the response time of the Web server application, configure the Web Response Time (WRT) TEMA, so that transaction data can be obtained.
With emphasis on performing the following: - Define a target application in the Situation Editor
- Configure the Web Response Monitors
- Create and modify the Web Response Time Situation thresholds
- Reconfigure the TEMA to monitor new Web servers
- Given the need to measure the response time of User Desktop applications, configure the Client Response Time (CRT) TEMA, so that transaction data can be obtained.
With emphasis on performing the following: - Determine the type of application to be monitored, for example Lotus Notes versions 6 and 7 – Microsoft® @Outlook 2000 and 2003 – SAP GUI 6.x – IBM PCOMM 5.X (TN3270 protocol only) – Hummingbird (TN3270 protocol only) – Exceed 11 (TN3270 protocol only) – Attachmate Extra 8 TN3270 emulators
- Create and deploy behavior (.dat) files for custom applications
- Create and modify the Client Response Time Situation thresholds
- Reconfigure how data is collected and analyzed at the TEMA
- Describe how Application Response Measurement (ARM) applies to monitoring ARM instrumented applications
Section 4 - Administration - Given the TEMA is operational and generating data, customize historical data collection, so that the appropriate historical data is displayed in the workspaces.
With emphasis on performing the following: - Determine the appropriate attribute group to modify
- Determine and modify the collection location and interval
- Determine and modify the Warehouse interval
- Determine how often data should be summarized and pruned
- Given an installed ITM v6.1 environment integrated with Tivoli Enterprise Console (TEC), map and configure ITCAM for RT V6.2 situations to TEC, so that situation data can be viewed from the TEC console.
With emphasis on performing the following:- Load the appropriate BAROC file for the TEMA into the current RuleBase
- Map situation severities to TEC severities
- Restart the TEC server
- Given an installed TEMA, perform the necessary tasks so that the TEMA is uninstalled from Windows, UNIX, or Linux platforms.
With emphasis on performing the following:- Uninstall TEMA from a Windows platform
- Uninstall TEMA from a UNIX (or Linux) platform
- Given a configured ITCAM for RT V6.2 environment, analyze workspace data so that the performance and availability of the applications can be determined.
With emphasis on performing the following:- Analyze data within the RRT TEMA workspaces
- Analyze data within the WRT TEMA workspaces
- Analyze data within the CRT TEMA workspaces
- Analyze data within the EURT TEMA workspaces
Section 5 – Problem Determination - Given a failed ITCAM for RT V6.2 TEMA installation, troubleshoot the installation so that the TEMA is installed correctly.
With emphasis on performing the following:- Determine if the installation has failed
- Locate and analyze the common installation log files
- Locate and analyze platform specific trace information
- Locate and analyze the TEMA installation log files
- Given an installed ITCAM for RT V6.2 TEMA and no data in the workspaces, troubleshoot the non-functional TEMA so that data can be displayed.
With emphasis on performing the following:- Identify if the appropriate TEMA application support is installed on the TEMS and TEPS
- Increase message and trace log level
- Locate and analyze the appropriate TEMA log files
- Determine that the appropriate TEMA has started
- Identify and correct JAVA dump errors
- Given Robotic Playback issues, investigate the problem so that Playback occurs.
With emphasis on performing the following:- Verify the status of the Robotic Playback script
- Test the Robotic Playback script
- Verify that the appropriate Robotic Playback script has been loaded into the dashboard and agent depot directories
- Locate and analyze the trace Robotic Playback log files
|
