Test 907: IBM TotalStorage Productivity Center V3.3 Implementation

Section 1 - Planning

1. Given the customer’s business objectives and storage environment, based on the preinstall Solutions Assurance Review (SAR) document, gather and analyze the customer’s storage management requirements so that a solution that meets customer expectations can be implemented

With emphasis on performing the following:
1. Gather and analyze customer’s storage management requirements


2. Given the customer's TPC requirements, based on the SAR document, verify software and hardware resources for the TPC Server, Agent Manager, and CIM/OM server are available so that TPC Server and Agent Manager can be successfully installed

With emphasis on performing the following:
1. Verify supported OS is available for the TPC Server
2. Verify TPC Server resources are sufficient
3. Verify supported OS is available for the Agent Manager server
4. Verify Agent Manager server resources are sufficient


3. Given the customer’s storage hardware (switches, disk, tape, SAN and other devices), based on the SAR document, verify firmware levels of storage hardware are supported, so that compliance with TPC software is achieved

With emphasis on performing the following:
1. Identify Disk sub-systems and other TPC servers
2. Identify HBA and SAN Switches
3. Identify Tape Libraries
4. Validate Hardware Firmware levels
5. Verify correct TPC installation media


4. Given the customer’s storage management requirements, identify agent candidates & types and based on the SAR document, verify that they meet supported hardware/software pre-requisites, so that TPC agents can be successfully installed

With emphasis on performing the following:
1. Identify agent candidates
2. Verify agents meet hardware and software pre-requisites
3. Determine agent distribution methodology


5. Given the customer requirements for managing file systems, databases, SAN devices, and TPC servers, identify required DBA and OS userid’s and required CIM/OM’s so that their environment can be properly discovered, probed, and scanned

With emphasis on performing the following:
1. Identify and verify required DBA and OS userid’ s
2. Identify and verify required CIM/OM’s


6. Given management’s commitment, document the customer requirement (environment, resources, components and user base) so that an architectural document can be created

With emphasis on performing the following:
1. Document the customer requirements (environment, resources, components, and user base)
2. Gather automated action requirements
3. Identify integration points with other products
4. Define user base
5. Define reporting requirements


7. Given management’s commitment during the kick-off meeting, create a task list that maps solutions to products so that a Project Plan can be developed

With emphasis on performing the following:
1. Create a task list
2. Map customer requirements to product functions
3. Assemble resources to be used in projects

Section 2 - Installation

1. Given that DB2 needs to be installed, determine systems resources and logon authority, so that DB2 can be successfully installed

With emphasis on performing the following:
1. Verify if system resources and access are available
2. Verify and enable RDBMS listening port


2. Given the media, perform installation steps using an installer method so that Tivoli Agent Manager for TPC is successfully installed and running

With emphasis on performing the following:
1. Check for latest technical resource flashes on the TPC support website
2. Perform installation steps using the appropriate OS installer method (e.g. smitty – AIX, silent command – Linux, wizard – Windows)


3. Given TPC media, perform installation steps using an installer method so that the TPC Server is successfully installed and running

With emphasis on performing the following:
1. Check for latest technical resource flashes on the TPC support website
2. Perform installation steps using the appropriate OS installer method (e.g. smitty – AIX, silent command – Linux, wizard – Windows)
3. Log into TPC GUI to verify installation


4. Given a successful install of the TPC server, determine if errors exist in the install logs, so that the installation for the TPC Data Server, Device Server, Data Agent, and In Band Fabric Agent is verified

With emphasis on performing the following:
1. Start the TPC GUI
2. Run a probe
3. Go to appropriate log directory in Windows or UNIX
4. Review log file for server and agent. If errors are found, take appropriate troubleshooting steps
5. In TPC GUI, go to administrative services and verify if all services are up
6. In TPC GUI, go to administrative services/agents and verify agent is active

Section 3 - Configuration

1. Given the customer Operating System user account groups, map the TPC roles to local or domain user account groups so that role based management can be created

With emphasis on performing the following:
1. Create user account groups for mapping if not already created
2. Map roles to user account groups


2. Given that a CIM/OM needs to be installed, install it and validate that it is operational, and define it to the TPC server so that storage devices can be discovered and managed as needed

With emphasis on performing the following:
1. Install and verify CIM/OM operation
2. Verify that the supported CIM/OM for the operating system is available and is functional
3. Identify CIM/OM login
4. Configure CIM/OM to TPC server
5. Identify any existing firewalls between the CIM/OM and the storage device
6. Verify successful data collection
7. Set up CIM/OM for performance monitoring


3. Given the IP Address or hostname of the NAS, Netware, or Virtual Center device or other TPC server, create any definitions and Scan or Probe Agent assignment so that TPC can access the source

With emphasis on performing the following:
1. Manually enter the server information and SNMP community name.
2. Assign a Scan/Probe Agent
3. Manually enter the hostname or IP address of the Netware Server and the login information
4. Create the Data Source definition for the Virtual Center
5. Perform discovery and/or manual assignments of NAS, Netware
6. For other NAS, verify SNMP enterprise OID vendor number exists in NAS, configure file.
7. Run discovery job to discover NDS/edirectory trees and NAS.
8. Configure NDS login for desired NDS tree
9. Assign agents to scan/probe each filesystem "scan probe agent admin".
10. Run a Discovery job


4. Given a customer requirement for alert routing, configure the alerts to go to the appropriate SNMP manager or TEC, so that TPC meets their requirements

With emphasis on performing the following:
1. Configure SNMP parameters
2. Configure TEC


5. Given a successfully installed TPC server, Data agent, Fabric agent, CIM agent, and properly configured SNMP community names, run a discovery so that storage devices can be discovered

With emphasis on performing the following:
1. Run CIM/OM discovery
2. Run Out of Band Fabric discovery
3. Run Netware Filer discovery
4. Run Windows Domain, NAS, SAN FS, and VMware discovery


6. Given a successful discovery, configure and run a Probe so that an inventory can be collected

With emphasis on performing the following:
1. Knowledge transfer to customer
2. Product demonstration
3. Select the agents (computers) to be probed, when to Probe, Triggered Condition/Alert Action
4. Define Groups
5. Define Profiles
6. Run a Probe
7. Generate an Asset Report
8. Verify customer understanding of concepts.


7. Given a successful Probe, run a Scan against the inventory, so that the administrator can gather filesystem level information

With emphasis on performing the following:
1. Knowledge transfer
2. Product demonstration
3. Select computers or filesystems to be scanned
4. Select the Profile(s)
5. Choose When to Scan
6. Choose Triggered Condition/Action
7. Run a Scan
8. Verify customer understanding of concepts.


8. Given a successfully discovered storage environment, define monitoring jobs for data collection so that TPC can report on storage resources

With emphasis on performing the following:
1. Create and run appropriate ping jobs
2. Create and run appropriate probe jobs
3. Create and run appropriate scan jobs
4. Create and run appropriate TPC server probe


9. Given a licensed computer with a supported RDBMS installed, successfully configure and collect statistic on the given Database so that RDBMS data can be collected and reported on

With emphasis on performing the following:
1. Choose hostname and database type. Enter relevant database information
2. Create and run a database probe job
3. Create and run a database scan job
4. Select the appropriate agent and enable TPC for databases for that agent
5. Define RDBMS login for appropriate database and agent
6. Define database groups
7. Define alerting
8. Define and run probe
9. Define profiles
10. Define a quota
11. Run a Scan
12. Generate reports

Section 4 - Customization and Administration

1. Given customer requirements for alerting, configure an Alert so that TPC can send alerts where needed

With emphasis on performing the following:
1. Knowledge transfer
2. Product demonstration
3. Select computers or filesystems to be scanned
4. Define trigger condition.
5. Define trigger action (TEC, SNMP, Login Notification, Event Logs, Email, Scripts).
6. Configure parameters for selected trigger action. (e.g. load Tivoli Enterprise Console TEC_ baroc file for event file; configure SNMP parameters, SNMP communicator, and compile MIB.)
7. Run a Scan
8. Verify customer understanding of concepts.


2. Given a functioning TPC environment and a configured storage subsystem or SAN switch, create a performance monitor and alert so that performance monitoring and alerting functionality can be demonstrated

With emphasis on performing the following:
1. Check the configuration utility and verify that the subsystem is enabled for performance
2. Create performance monitor
3. Create performance alert and set thresholds
4. Create performance report


3. Given a working TPC environment and customer requirements, create profiles so that specific reports can be generated

With emphasis on performing the following:
1. Create profiles
2. Assign the profile in a scan job
3. Select computers, filesystems, or directories to be scanned
4. Select the Profile(s)
5. Choose When to Scan
6. Choose Triggered Condition/Action
7. Run a Scan
8. Knowledge transfer


4. Given a working TPC environment and customer requirements, set history retention so that it meets customer requirements

With emphasis on performing the following:
1. Set history retention periods


5. Given a working TPC environment and group membership requirements, create monitoring groups so that jobs can be run

With emphasis on performing the following:
1. Create computer groups
2. Create filesystem groups
3. Create directory groups
4. Create user groups
5. Create OS user groups
6. Assign resources to groups


6. Given a working TPC environment and customer requirements, create custom policies so that they meet customer’s business requirements

With emphasis on performing the following:
1. Set quotas
2. Schedule data collection activities
3. Configure alert constraints


7. Given a working TPC environment and customer requirements, perform backups so that customer backup requirements are met

With emphasis on performing the following:
1. Backup Agent Manager and TPC repositories, configuration files and certification files


8. Given a successful TPC Server installation, set up a Batch report for violating constraints for file types and enable HTML output for website reporting

With emphasis on performing the following:
1. Knowledge transfer to customer
2. Product demonstration
3. Create a Constraint for file types
4. Create a Profile
5. Define and run Probe
6. Run Scan with “file types” Profile
7. Create Batch report (Select Computers, When to run, Triggered Condition/Alert)
8. Create html batch reports for Web sites
9. Web server identified
10. Verify customer understanding of concepts.


9. Given a functioning TPC environment and configured SAN fabric switches, create a zone and zone set, so that TPC zone management functionality can be demonstrated

With emphasis on performing the following:
1. Check the configuration utility and verify that the switch is enabled for zoning
2. Create zone set
3. Create zone
4. Activate zone set


10. Given a functioning TPC environment and configured SAN fabric switches, HBAs, and disk subsystems, use the TPC analytics tools and problem determination assistance so that recommendations can be made on how to configure changes to the storage environment

With emphasis on performing the following:
1. Set up a configuration analysis job to analyze SAN attached resources
2. Set up and manage the configuration history
3. Specify the storage subsystems, computers, and the fabric to have the planner provide appropriate storage recommendation


11. Given a functioning TPC environment and configured SAN fabric switches, HBAs, and disk subsystems, use the topology display so that configuration planning and analysis can be performed

With emphasis on performing the following:
1. Use data path explorer to generate an end to end storage topology view
2. Adjust the topology settings to display performance overlays
3. Launch the planner to configure storage and zoning
4. Determine alerts associated with a specific device
5. Launch reports from the topology viewer for the data and disk manager
6. Launch the element manager to manage a specific device
7. Use the pin function to highlight a specific device in applicable view


12. Given multiple TPC instances, create a consolidated data report so that all available data is displayed for the storage environment

With emphasis on performing the following:
1. Verify that the additional TPC servers are added as a data source
2. Probe the subordinate servers to extract the data
3. Display reporting categories based on available roll up reports

Section 5 - Troubleshooting

1. Given a malfunctioning TPC environment, identify the directory and appropriate log files so that the log file can be used for troubleshooting

With emphasis on performing the following:
1. Locate log file directories and log files


2. Given malfunctioning TPC environment and a serviceability tool output request from IBM support, generate the serviceability report files so that they can be used for troubleshooting

With emphasis on performing the following:
1. Run serviceability tool
2. Collect the server logs
3. Collect the common agent logs