Test 885: IBM Tivoli Storage Manager Express V5.3.7

Section 1 - Planning

1. Given a new customer who is evaluating IBM Tivoli Storage Manager Express (TSM Express) as their backup solution, identify their backup and restore requirements, number of servers, number of clients, and estimate total amount of data to move, so that the customer's storage requirements are documented.

With emphasis on performing the following steps:
1. Identify customer backup and restore requirements.
2. Identify the number of TSM servers required.
3. Determine the number of TSM clients needed.
4. Estimate total amount of data to be moved daily.


2. Given a customer with an existing environment, identify OS of server machine, identify OS of client machines, identify applications and data to be backed up, and Web browser in use, so that we can determine if the existing software environment will support a TSM Express installation.

With emphasis on performing the following steps:
1. Identify operating system of the server machine
2. Identify applications and data to be backed up such as Microsoft Exchange and Microsoft SQL.
3. Identify client machine operating systems. Operating system (one of the following): Microsoft Windows XP (32-bit or 64-bit), Microsoft Windows Server 2003 (32- bit), Microsoft Windows Server 2003 (64-bit, x64 Editions only) Identify Web browsers in use. Supported Web browser (one of the following): Microsoft Internet Explorer Version 6.0 or higher or Mozilla Firefox version 1.5.


3. Given a customers' existing hardware environment, verify server and client machines meet minimum requirements, existing storage is supported, and network is suitable, so that TSM Express can be successfully installed.

With emphasis on performing the following steps:
1. Verify server hardware meets minimum requirements Machine (one of the following): x32 single processor or multiprocessor system or x64single processor or multiprocessor system *note: Intel Itanium 64-bit processor is not supported Minimum memory and disk space requirements: 1 GB RAM minimum and 30 GB minimum free space. Additional drives for backup data (two for best backup performance).
2. Verify client hardware meets minimum requirements. Machine (one of the following): x32 single processor or multiprocessor system or a x64 single processor or multiprocessor system. *note: Intel Itanium 64-bit processor is not supported. Minimum memory and disk space requirements: 128 MB RAM minimum (2- 3 GB for a large file server), 85 MB disk space, 200 MB temporary disk space for remote deployment of client software.
3. Verify existing storage hardware is supported for TSM Express.
4. Verify existing network meets TSM Express requirements.


4. Given a list of ports in use in the customer's environment, compare list of ports in use with TSM Express default ports, and document which ports need to be reassigned for TSM Express so that any port conflicts are documented.

With emphasis on performing the following steps:
1. Compare TSM Express default ports to determine if there are any conflicts.
2. Resolve any port conflicts prior to TSM Express installation.
3. Document which ports need to be reassigned for TSM Express.


5. Given a customer is planning for a TSM Express implementation, determine the number of servers to be installed and the location of those servers, so that an installation method can be recommended.

With emphasis on performing the following steps:
1. Determine the number of TSM servers to installed based upon the number of client machines to be protected
2. Determine location of server machines.


6. Given a customer is planning for a TSM Express implementation, determine the number of clients to be installed, and the location of those \

With emphasis on performing the following steps:
1. Determine number of clients to be installed based on customer requirements.
2. Recommendation can be made for method of client install.
3. Determine location of client machines.


7. Given customer environment with a defined backup window, determine the timeframe of the backup window, the number of machines to be backed up, the amount of data that changes per day and view and customize default schedules, so that all client backups are completed within the backup window.

With emphasis on performing the following steps:
1. Determine time frame of the backup window.
2. Determine the number of client machines to be backed up during this period of time.
3. Determine how much data changes per day.
4. Look at default schedules and customize as needed.
5. Customize association of clients to schedules as needed.


8. Given a customer who will be using tape media, determine what type of device and how many tapes will be used on a daily basis, so that a sufficient supply of tape media is always available for scratch.

With emphasis on performing the following steps:
1. Determine what type of device will be used.
2. Review daily status report to determine how much media is used on a daily basis.


9. Given a customer that uses a GFS tape rotation scheme and will be sending media offsite, determine which media copies will be sent offsite, how often these tapes will be sent offsite, print packing lists and review daily status so that all necessary recovery media is available for disaster recovery.

With emphasis on performing the following steps:
1. Determine which media copies need to be sent offsite.
2. Determine how often tapes will be sent offsite.
3. Print packing lists for media copies and save copy locally.
4. Review daily status report to determine what media is set to expire and can be returned for use.

Section 2 - Installing

1. Given a project plan, detailed design document and a clean production machine that is ready for TSM Express, obtain and install the software, and verify the installation, so that TSM Express installation is successfully completed.

With emphasis on performing the following steps:
1. Purchase TSM Express software and either download or have CDs delivered.
2. Insert media into drive and start the Setup Launchpad to begin the TSM Express installation.
3. Select Install Required Components menu item to get Required Components Panel.
4. Click the Install Required Components link.
5. Choose the language for the installer.
6. Click next to get to the page to Select a Language for the Backup Server. Select a language and click next.
7. Accept the license agreement and click next.
8. Specify Disk locations for management and storage. Next.
9. Set admin password and email address for reports. Click next.
10. Specify additional email parameters.
11. Specify TCPIP ports according to plan. Click next.
12. Review summary information and select install.
13. Review summary information and click Finish to exit the wizard.
14. Restart the system.
15. Log in to the TSM Express Administrative Interface.


2. Given a successful installation of the TSM Express backup server and a method of deployment has been determined for clients, use the wizard to deploy client software to additional machines, so that all clients have been successfully installed on all targeted client machines.

With emphasis on performing the following steps:
1. Select Computers and Applications from the My Work menu list.
2. In the Computers and Applications panel, expand the select Action menu and select Add Computers.
3. Select next on the first page of the wizard to get to the General Panel.
4. On the General Panel enter the Hostname or IP Address of one or more client machines. Click Next.
5. Specify the location of the backup client software, and provide a user name and password of a Windows account which has administrative authority.
6. Confirm settings and click Finish.
7. View the deployment status panel to confirm successful completion.


3. Given the TSM Express backup server software has been installed, use the GUI interface to perform the initial TSM Express server backup, so that the initial backup of the TSM Express server is successfully completed, confirming the TSM Express server is functioning properly.

With emphasis on performing the following steps:
1. In the My Work menu, click Restore and Manual Backup.
2. Click on the name of the server to be backed up to launch the Administrative Interface.
3. Expand the Disk Backup submenu.
4. Select Back Up Computer to begin the initial backup of the TSM Express server.
5. When backup completes, review the Detailed Status Report. Close when done.


4. Given a customer who needs to uninstall TSM Express, use the Add or Remove programs menu from the Control Panel in Windows to remove each of the TSM Express components, delete any folders and registry entries remaining, and reboot so that TSM Express is completely uninstalled.

With emphasis on performing the following steps:
1. Launch Add or Remove Programs from the Windows Control Panel.
2. One at a time, select each of the TSM Express components (IBM Tivoli Storage Manager Client, IBM Tivoli Storage Manager Device Driver 5.3.7.0, IBM Tivoli Storage Manager Express Administrative Interface, IBM Tivoli Storage Manager Express License 5.3.7.0, IBM Tivoli Storage Manager Express Server 5.3.7.0), and select Remove.
3. Manually delete any remaining folders from the previous installation.
4. In the registry, navigate to: HKLM -->SOFTWARE -->IBM -->ADSM
5. Delete the ADSM folder.
6. Reboot the machine to complete the uninstall process.

Section 3 - Configuring

1. Given the customer's security requirements, configure password length, password expiration, and account lockout parameters, so that security requirements are met.

With emphasis on performing the following steps:
1. From the My Work menu, select Backup Server Settings, and choose the Security subtask.
2. Configure password length.
3. Configure number of days for password expiration.
4. Configure number of invalid sign-on attempts allowed before a computer or administrator is locked out.


2. Given customer requirements for additional administrator accounts, using the TSM Express Administrative Interface create additional administrator accounts, so that additional administrator accounts are available.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface My Work menu, select Backup Server Settings and choose the Administrators sub-task.
2. Select Create Administrator from the Select Action menu.
3. Fill in the administrator name, password, verify password, and provide e-mail address for reporting purposes. Select Password expiration, e-mail reports and password reset values, and select OK.


3. Given a customer who has a tape library to configure for TSM Express, check that the device is assigned to the correct device driver, insert tapes in the library, and follow the steps in the wizard to completion, so that the tape library is configured and available for use with TSM Express.

With emphasis on performing the following steps:
1. Check that the device is assigned the correct device driver in the Windows Device Manager. The IBM LTO device requires the IBM device driver and all other supported devices require the TSM device driver.
2. If tapes are available, insert them into the library before adding the library to TSM Express.

From the TSM Express Administrative Interface select the My Work menu, select Libraries, Drives and Tapes. Select Add a Library or Standalone Drives.
3. The wizard to add a library is started. Click next to continue. Follow the prompts and click Next until you get to General - Select Device Type. Select Add a library and click Next.
4. Fill in the Library name, and use the drop-down menu below that field to choose the type of device you are installing. Click Next and a scan of the tape library will begin when complete, the Device Usage panel is displayed.
5. In the Device Usage panel, the option to Start using the new library to create media copies is selected. You may also select the option to Start using the new library or drive to back up the server database. Click Next to continue.
6. Confirm Settings panel is displayed. If any of the steps in the left panel are skipped, it is because those steps were not required for your device. You will see instructions to monitor the process of the job you just initiated. Click Finish to continue, following the steps shown at the bottom of the pages if you choose to monitor the process.


4. Given an administrator needs to receive reports at a new e-mail address, modify the administrator e-mail address, so that the administrator receives reports at a new e-mail address.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface select the My Work menu and then select Backup Server Settings.
2. In the Backup Server Settings page, select Administrators.
3. Click the Administrator name that you want to modify.
4. In the Modify a Backup Server Administrator panel, change the e-mail address to show the correct address to send the reports to.


5. Given the need to change which status reports an administrator receives, modify the report subscriptions so that the administrator receives the right reports.

With emphasis on performing the following steps:
1. Within the TSM Express Administrative Interface select the My Work menu and choose Reports.
2. In the Reports page choose Create or Modify a Report Subscription.
3. In the Status Report Subscriptions table, click the Administrator name you need to modify.
4. In the ADMINISTRATOR Status Report Subscriptions page, select or deselect available report subscriptions as needed, and you can also change the Backup administrator's e-mail address if needed. When all selections are made, click OK.


6. Given the need to customize pre-configured schedules and specify which computers will use them, review the schedules shown in the Automatic Backups table, select a schedule, modify that schedule, and select computers that will be backed up using that schedule, so that existing schedules meet customer requirements.

With emphasis on performing the following steps:
1. Within the TSM Express Administrative Interface select the My Work menu, select Automatic Backups.
2. In the Automatic Backups table, review each of the backup schedules shown.
3. To modify IBM_DAILY_INCREMENTAL, select the radio button next to the this schedule, and click modify in the Select Action menu.
4. In the General page, select Schedule Options tab.
5. In the Schedule Options page you can modify the schedule start time, and indicate a backup window in hours. When finished click OK.
6. In the Automatic Backups page, select the Computers tab.
7. In the Computers page, use the Select Action menu to either Add computers to or remove computers from this schedule. Click OK.


7. Given customer requirement for a new daily client backup schedule for specific computers, create new schedule using the GUI interface, set appropriate options, and associate computers with this schedule so that requirements for scheduled backup processing are met.

With emphasis on performing the following steps:
1. Within the TSM Express Administrative Interface select the My Work menu, select Automatic Backups.
2. In the Automatic Backups table, choose Create Schedule form the Select Action menu.
3. In the Welcome page, review the information presented, and click Next.
4. In the General page, fill in the Schedule name, select the radio button to run the schedule Daily, and input the Schedule start time and the Backup window (in hours). Click Next.
5. In the Select Data Type page, select File data and click Next.
6. In the Select Backup Action page, select the type of backup you wish to perform, Incremental or Image. Select Next to continue.
7. In the Select Computers page, select computers that will use this schedule. Click Next.
8. On the Confirm Settings page, verify all the information you specified for the new schedule, and click Finish.
9. The Automatic Backups table now shows the new schedule and the computer associated with that schedule.


8. Given a customer needs to exclude specific folders for client backup, launch the TSM Express Client Backup Interface, select the specific folders to exclude, so that the client backups will not include those folders.
1. With emphasis on performing the following steps:

Within the TSM Express Administrative Interface select the My Work menu, select Restore and Manual Backup. Select the computer to modify.
2. In the TSM Express Client Interface, click on Explore and Back Up Files hyperlink.
3. In the Backup panel, expand the Local the file system tree. For each folder to be excluded, select the checkbox and click the Exclude button.
4. Exit the TSM Express Client Interface.


9. Given the customer needs to exclude specific file systems from client backup, use the TSM Express Client Interface preferences editor to exclude file systems, so that only necessary files are backed up.

With emphasis on performing the following steps:
1. Within the TSM Express Administrative Interface select the My Work menu, select Restore and Manual Backup. Select the computer to modify.
2. In the TSM Express Client Interface, click on Modify Settings.
3. In the Preferences Editor, click the Backup tab. In the File Level Backup section, deselect the Back up all local file system checkbox. Deselect the file systems that you want to exclude. Click OK.
4. Exit the TSM Express Client Interface.


10. Given a Service Level Agreement that specifies disaster recovery requirements, set up Daily Copies to a specific point-in-time so that SLA requirements for DR have been met.

With emphasis on performing the following steps:
1. Within the TSM Express Administrative Interface select the My Work menu, select Copy Backups to Media.
2. In the Copy Backups to Media page, select Settings for Daily Copies.
3. In the Settings for Daily copies page, set appropriate time for media copies to run, select Copy data to tape as the destination, and choose Add Computers or Applications from the Select Action menu.
4. The Add Computers and Applications table is displayed. Select the computers and applications whose data will be included in the media copy. Click Update Table.
5. Select the computer you want to create a media group for, and from the Select Action menu, choose Create Media Group.
6. In the Create Media Group page, enter a media group name and click Update Table.
7. The Settings for Daily Copies page is displayed. Scroll down to the Advanced Options, and expand the section. Set the number of days to keep each daily copy, and specify the point-in-time for the data capture. Click OK

Section 4 - Troubleshooting

1. Given a customers' need for help from within TSM Express, click the Help link in the top right corner, then click the Information Center icon so that help and information are immediately provided.

With emphasis on performing the following steps:
1. Click the Help link that is located in the top right corner of every panel in TSM Express. This takes you to the context help page. Inside that page you can launch the Information Center by clicking the information icon (circle with an I in the middle).


2. Given a customer who is troubleshooting installation issues for the TSM Express Administrative Interface, navigate to the install directory, open the ui_install.log and review the contents, so that information in log can be referenced to help determine cause of failure.

With emphasis on performing the following steps:
1. Navigate to the installation directory (default directory is C:\Program Files\Tivoli\TSM).
2. Open ui_install.log and review entries to determine where problem occurred.


3. Given customer has a client software deployment failure, access deployment logs and review contents, so that cause of the deployment failure can be identified and corrective action can be taken.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface select the My Work menu, select Computers and Applications.
2. Click the View Deployment Logs hyperlink at the bottom of the page.
3. The view deployment logs table is displayed. Review the information in the table, and click an IP address to open a computer's deployment log.
4. Review the contents of the log, and the possible reasons for the failure.


4. Given a scheduled client backup failure, review the Schedules table in System Status, the Last Backup Report, and the dsmerror.log, so that the cause of the scheduled backup failure can be determined.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface select the My Work menu and select System Status and open the Schedules section. Filter the table appropriately, and select Update Table. If the schedule was the cause of failure, it will be shown here.
2. If the schedule was not the cause, find the specific client that failed, and document the name.
3. From the My Work menu, select Restore and Manual Backup.
4. Click the name of the computer that you documented earlier, to launch the client interface.
5. In the Disk Backup section, select View Last Backup Report hyperlink.
6. Review the Last Backup Report to find the reason for the failure. At the bottom of the page, click the hyperlink that says Click here to see the detailed error log. This opens the dsmerror.log.
7. Review the dsmerror.log for more detailed information.


5. Given that the TSM Express administrator need to monitor daily server activity, expand the Activity Section, and update the table, so that activity log is displayed.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface select the My Work menu, click on the System Status link.
2. Expand the Activity section, and click Update Table.


6. Given Daily Status reports that show disk space is approaching a critical level, verify that unnecessary data is not being backed up and adjust if needed, verify the types of backups are appropriate and change where needed, verify that all backed up file spaces are still valid, and then add disk space as needed, so that disk utilization issues are identified and resolved.

With emphasis on performing the following steps:
1. Verify that the computers and applications are not backing up unnecessary files by reviewing the Disk Usage Report.
2. If a computer or application is storing an excessive number of files, consider limiting the types of files it can back up.
3. Verify that the types of backups are appropriate. If a computer does not require image backups, consider removing it from the IBM_WEEKLY_IMAGE schedule.
4. Verify that all of the file spaces that have been backed up are still valid. To view the file spaces stored for a computer or application, see the File Spaces tab in its properties notebook. If a file space no longer exists on the computer or application system, you can free some disk storage space by deleting it from the backup server's disk storage.
5. Verify that you have enough space for copies of the backup server database. By default seven copies are kept, and additional space must be added as the database grows.
6. Verify that you are keeping media copies for an appropriate amount of time. Verify that the expiration settings for your media copies are appropriate for your tape rotation.
7. Adjust the amount of time you are keeping media copies if it is excessive.
8. Consider adding more disk storage. If necessary, you can add another hard disk or shared drive. To begin using the new storage space, add it to the backup server's disk storage location for backup data. To do this click Backup Server Settings in the My Work area. Then click Disk Storage.


7. Given that a media copy is created successfully for newly added clients but warning messages are being generated in the Activity History table, wait for the next scheduled time for the media copy and verify the newly added clients have data for the media copy, so that if data is present the media copy will no longer generate warning messages.

With emphasis on performing the following steps:
1. Wait until the next scheduled time for media copy creation.
2. Verify that the newly added clients have data for the media copy.


8. Given a storage device with incorrect device driver assigned, update the device driver so that error is resolved and device is available.

With emphasis on performing the following steps:
1. Update the device driver for the storage devices using Windows Device Manager or the IBM Device Driver process.
2. The IBM LTO device requires the IBM device driver and all other supported devices require the TSM device driver.


9. Given poor tape utilization, review media copy retention values and adjust appropriately, so that tape utilization improves to an expected level.

With emphasis on performing the following steps:
1. To verify that media copies are being kept for an appropriate amount of time, go to the TSM Express Administrative Interface select the My Work menu, and select Copy Backups to Media.
2. Select Existing Copies.
3. Review the expiration dates in the Expires column. If dates seem excessive or says Never, you can adjust the amount of time the copy is kept.
4. Select the media copy you wish to change, and from the Select Action menu, choose Modify Expiration Date.
5. In the Modify the Expiration Date of a Media Copy page, you can select when to expire the media copy. Fill in the required fields and click OK.
6. The Existing Copies table should now reflect the new expiration date.


10. Given a need to open the TSM Express Support Utility, navigate to the appropriate directory, double-click the supportUtil.bat file, and enter the Backup Administrator name and password, so that the TSM Express Support Utility is invoked.

With emphasis on performing the following steps:
1. Open a system command prompt.
2. Navigate to your base install directory. The default is c:\Program Files\Tivoli\TSM Express\Utils
3. In that directory, type supportUtil.bat and enter.
4. You will be prompted for your Backup administrator name and password. Provide these values and enter.
5. The TSM Express Support Utility can also be invoked by navigating the same path described in the previous steps, by selecting the supportUtil.bat file, through Windows Explorer or My Computer.

Section 5 - Administering

1. Given, a scheduled backup failure, run an administrator initiated backup, so that the client backup is completed successfully.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface, in the My Work menu, select Restore and Manual Backup.
2. Click the Name of the node that had the failed backup to invoke the Storage Manager Express Client interface.
3. Expand the Disk Backup section, and click Back Up Computer.
4. Review the Detailed Status Report to confirm the backup was successful, then close the Backup Report window.


2. Given a situation where the administrator needs to restore a file for a client machine, use the TSM Express Administrative Interface to invoke the Tivoli Storage Manager Express Client interface, and restore the file, so that the administrator has successfully restored a file for a client machine.

With emphasis on performing the following steps:
1. From the TSM Express Administrative Interface, in the My Work menu, select Restore and Manual Backup.
2. Click the Name of the node that needs the file restored, to invoke the Storage Manager Express Client interface.
3. In the Restore section, select Restore File Wizard.
4. The Restore Welcome page is displayed. Click Next.
5. The Select Version to Restore page is displayed. Under Show me, select the radio button next to Files most recently backed up to disk (single version of each file.) Click Next.
6. Expand the directory tree to find the file to be restored.
7. Select the check box for the file to be restored, and click Next.
8. Select a destination for restored objects. Click Finish.
9. Review the Detailed Status Report to confirm the restore is successfully completed. Close the Restore Report window.


3. Given client need to perform a manual backup of a file, launch the Tivoli Storage Manager Express Client Interface, select explore and backup files, find the file to back up, select the file and click restore, viewing status report to verify completion, so that client has successfully run a manual backup of a file.

With emphasis on performing the following steps:
1. From the client machine, select Start --> Programs --> Tivoli Storage Manager --> Backup Client.
2. Expand the Disk Backup section, and click Explore and Back Up Files.
3. Expand the directory tree to find the file you need to back up. Select the file, and click the Backup button.
4. Review the Detailed Status Report to confirm the backup was successful, and close the Backup Report window.


4. Given client need to perform a manual restore of a file, start the Tivoli Storage Manager Backup Interface, expand the restore section, select the file to restore, specify whether to overwrite if there is a restore collision issue, and restore the file, so that the client file is restored.

With emphasis on performing the following steps:
1. From the client machine, select Start --> Programs --> Tivoli Storage Manager --> Backup Client.
2. Expand the Restore section, and click Explore and Restore Files.
3. Expand the directory tree to find the file you need to restore. Select the file, and click the Restore button.
4. In the Restore Destination window, specify the restore location, and click Restore.
5. If restoring to the same location and the file exists, select to either Replace or Do not Replace.
6. Review the Detailed Status Report to confirm the restore was successful, and close the Restore Report window.


5. Given a client that is unable to access the backup server and needs their password reset, use the select action menu in the Computer and Applications page to select Reset Password, and enter Windows user name and password, so that the client password is reset, and the client can now access the backup server.

With emphasis on performing the following steps:
1. In the Tivoli Storage Manager Express Administrative Interface, Select Computers and Application from the My Work menu.
2. Select box next to the computer that needs to have the password reset, and from the Select Action menu, choose Reset Password.
3. Enter the Windows User name and Windows password, and click OK.
4. The new TSM Express client password is generated.


6. Given an administrator needs to monitor processes, review the items in the To-Do's table, and take appropriate actions, so that no pending tasks remain.

With emphasis on performing the following steps:
1. In the Tivoli Storage Manager Express Administrative Interface, select System Status from the My Work menu.
2. Expand the To-Do's section and review the contents of the table.
3. Use the Select Action menu to take action on any items found in the list.


7. Given an administrator need to monitor errors, warnings, schedules and device status, navigate to the Hourly Reports and review entire page, so that all recent errors, warnings, schedule status and storage device status has been reviewed.

With emphasis on performing the following steps:
1. In the TSM Express Administrative Interface, select Reports from the My Work menu.
2. Select Hourly Reports.
3. From here review the contents of the Activity History for warning messages, Scheduled Events that did not complete successfully, and Storage Devices that require attention.


8. Given an administrators' need to obtain a daily overview of the storage manager environment, navigate to the Daily Reports and review entire page, so that all recent errors, warnings, schedule status and storage device status has been reviewed.

With emphasis on performing the following steps:
1. In the TSM Express Administrative Interface, select Reports from the My Work menu.
2. Select Daily Status Report.
3. From here review the contents of the Disk Backup Schedules, Media Copy Schedules, Tape Utilization, Backup Server Disk Utilization, and Media Copies Nearing Expiration.


9. Given an administrators need to obtain a security overview of computers, applications and backup administrators, access the security report and view the contents of the Computers and Applications, and Backup Server Administrators sections, so that an overview of security has been reviewed.

With emphasis on performing the following steps:
1. In the TSM Express Administrative Interface, select Reports from the My Work menu.
2. Select Security Report.
3. Review the contents of the Computers and Applications, and Backup Server Administrators sections.


10. Given an administrators need to disk usage for computers and applications, access the Disk Usage Report and review the contents of the page, so that disk usage has been reviewed.

With emphasis on performing the following steps:
1. In the TSM Express Administrative Interface, select Reports from the My Work menu.
2. Select Disk Usage Report.
3. Review the contents of the table that shows disk space used, and the number of file stored, per computer or application.


11. Given the need to reset an administrator password, invoke Support Utility and use password reset option, so administrator password has been reset.

With emphasis on performing the following steps:
1. Open a system command prompt.
2. Navigate to your base install directory. The default is c:\Program Files\Tivoli\TSM Express\Utils
3. In that directory, type supportUtil.bat and enter.
4. You will be prompted for your backup administrator name and password. Provide these values and enter.
5. In the TSM Express support Utility - Main Menu, select option 6. Reset a backup administrator password, and enter.
6. Enter the administrator name that you want to reset the password for, and enter.
7. Enter the new password, enter, confirm the new password, and enter.
8. You will see a message that says Password successfully reset. Enter option 9 to Exit the utility.


12. Given an administrators need to manage offsite tape rotation, find name of expiring media list in To-Do's section of System Status, and use that to find emailed packing list that shows list of expiring media, recall tape volumes from offsite storage, and check-in to library, so that daily media copy tape rotation is managed.

With emphasis on performing the following steps:
1. In the Tivoli Storage Manager Express Administrator Interface, select System Status from the My Work menu.
2. Expand the To-Do's section.
3. Document the name of the media copy.
4. Review emails to find the packing list that has the corresponding media copy name.
5. Use this list as a guide to recall the tapes from offsite.
6. To check tapes into library so they are available for reuse, click Copy Backups to Media in the My Work menu. Click on Existing Copies.
7. Click on Media Copy name to view the volumes.
8. Select the volumes that need to be checked in and from the Select Action menu click Check In.
9. The Check-in Tapes page is displayed and select the radial button next to Search for all eligible tapes in the libraries entry-exit ports. Click OK.
10. Click System Status in the My Work menu. Expand the To Do's section. In the Select Action menu click Refresh table.
11. Respond to any requests pending for tape check in processes.


13. Given an administrator' need add disk storage and make it available to TSM Express, access the Backup Server Settings from the My Work menu, click Disk Storage, and append the path of the new disk storage to the existing Directory path, using a comma-separated list, so that newly added disk storage can be used by TSM Express to store data.

With emphasis on performing the following steps:
1. In the TSM Express Administrative Interface, select Backup Server Settings from the My Work menu
2. Select Disk Storage.
3. Append the path of the new disk storage to the existing Directory path, using a comma-separated list. Click OK


14. Given the need to add new tapes to the tape library, select Libraries, Drives, and Tapes from the My Work menu, choose Work with Tapes, and use the Check In option available from the Select Action menu, so that new tapes are check in the library and available for TSM Express to use.

With emphasis on performing the following steps:
1. In the TSM Express Administrative Interface, select Libraries, Drives, and Tapes from the My Work menu.
2. Select Work with Tapes.
3. Choose Check In from the Select Action menu.
4. On the Welcome page, click Next.
5. On the Select Tape Status section, you will specify whether the tapes contain valid data or not. Choose the radio button next to the option Are either empty or contain no valid data. Overwrite any existing data. Click Next.
6. In the Select tape location, leave the default and click Next.
7. In the Confirm settings page, you will be prompted to place the tapes in the entry-exit port of the library and click Finish.
8. To monitor the process, click System Status and expand Activity. If there are any tasks in the To-Do section, respond using the options in the Select Action menu.

Section 6 - Maintaining

1. Given that a TSM Express fix pack has been released, determine when to install the fix pack, deploy and evaluate it in a non-production environment, then install the fix pack in production, so that the fix pack has been installed and verified.

With emphasis on performing the following steps:
1. Obtain the fix pack and related documentation.
2. Determine if any prerequisites exist.
3. Determine timeframe for updating.
4. Deploy and evaluate the fix pack in a non-production environment.
5. Install the fix pack in a production environment.
6. Verify successful installation in the TSM Express GUI.