Test 870: IBM Tivoli Configuration Manager V4.2.2 Implementation

Section 1 - Planning

1. Given a Statement of Work, architecture document, and customer input, conduct customer interviews and analyze the documentation so that customer requirements are determined.

With emphasis on performing the following steps:
1. Conduct customer interviews
2. Read architecture document
3. Read customer documents
4. Determine Tivoli naming conventions


2. Given a list of machines and their specifications, interrogate the machines against the requirements so that a list of machines to support the Tivoli environment can be generated.

With emphasis on performing the following steps:
1. Identify machines involved
2. Determine operating system and revision level
3. Determine available disk space
4. Determine available memory
5. Determine CPU power


3. Given the product documentation and a list of machines, assess the software levels so that a list of machines meeting the prerequisites and a list of machines to be upgraded and patched can be generated.

With emphasis on performing the following steps:
1. Identify software prerequisites
2. Determine any existing IBM Tivoli software levels


4. Given a set of network locations, protocols, and a network diagram, recommend an IBM Tivoli infrastructure to support IBM Tivoli Configuration Manager V4.2.2 operations.

With emphasis on performing the following steps:
1. Determine feasible IBM Tivoli physical architecture
2. Determine protocols to use


5. Given a list of servers and workstations and a network diagram, identify and categorize the machines to be managed so that they can be grouped into a logical endpoint list.

With emphasis on performing the following steps:
1. Identify machines to be managed
2. Identify groups of machines
3. Identify resources to be managed


6. Given customer's data collection requirements, a list of endpoints, and a Tivoli infrastructure, determine the inventory requirements (scan frequency, scan method, history tracking, MIF’s to be collected, hardware/software data, policy needs, and Wake-on-LAN requirements) so that a scanning methodology and policy scripts can be generated.

With emphasis on performing the following steps:
1. Consider hardware/software data to be scanned
2. Determine inventory scan method
3. Determine inventory scan frequency
4. Determine policies needed
5. Determine history tracking requirements
6. Determine MIFs to be collected
7. Determine Wake-on-LAN requirements


7. Given a list of software to be distributed, a delivery method, a list of endpoints, and a Tivoli infrastructure, determine the software distribution requirements so that a distribution architecture and methodology can be determined.

With emphasis on performing the following steps:
1. Determine software to be distributed
2. Determine software packaging method
3. Analyze requirements with respect to bandwidth usage and time to distribute
4. Determine source hosts and depot sites
5. Determine candidates for software build for bare metal installations
6. Determine policies needed
7. Document endpoint to directory user relationship
8. Determine eligible pervasive devices
9. Determine valid delivery method (centrally managed versus client initiated)


8. Given a customer’s database environment, determine the database requirements in order to identify the appropriate database sizing, tuning, and RIM parameters.

With emphasis on performing the following steps:
1. Select appropriate database(s)
2. Calculate estimated size of database(s)
3. Select RIM(s) node(s)
4. Determine database index process


9. Given an organization chart and business processes, describe the organization of the administrators so that the necessary administrator groups and roles can be determined.

With emphasis on performing the following steps:
1. Identify logical groups of administrators
2. Identify roles of administrators
3. Identify policy regions to which administrators require access
4. Identify the level of access of administrators


10. Given a company’s security policies and Tivoli security settings, create appropriate administrator roles and Tivoli configuration functions so that the IBM Tivoli Configuration Manager V4.2.2 settings meet company security policies.

With emphasis on performing the following steps:
1. Define administrator roles
2. Determine optimum oserv configuration settings
3. Determine optimum endpoint configuration settings
4. Determine IBM Tivoli Access Manager install
5. Determine WebSeal install


11. Given a network diagram, firewall rules and policies, and DMZ architecture, determine the firewall requirements so that IBM Tivoli Configuration Manager V4.2.2 operations can be performed through the firewall(s).

With emphasis on performing the following steps:
1. Determine machines separated by firewalls
2. Determine use of IBM Tivoli Configuration Manager V4.2.2 under DMZ
3. Determine management needs for machines
4. Determine configuration of Tivoli Firewall Security Toolbox and placement of its components


12. Given a network diagram, network administration policy, and customer requirements, determine the multicast requirements so that a list of multicast repeaters, targets, and configuration settings can be generated.

With emphasis on performing the following steps:
1. Determine multicast targets Determine multicast repeaters
2. Determine multicast addresses and parameters
3. Determine protocol requirements


13. Given a list of valid IBM Tivoli Configuration Manager V4.2.2 targets, determine requirements to support web users and pervasive devices.

With emphasis on performing the following steps:
1. Determine component placement for installation
2. Determine whether clustering is appropriate
3. Determine eligible items to be published
4. Determine eligible targets
5. Determine database sizing

Section 2 - Installation

1. Given the appropriate installation media, install the software, including RDBMS, IBM HTTP Server, IBM Tivoli Data Warehouse, WebSphere Application Server, and IBM Tivoli Access Manager so that the software environment meets the IBM Tivoli Configuration Manager V4.2.2 prerequisites.

With emphasis on performing the following steps:
1. Install RDBMS
2. Install IBM HTTP Server
3. Install IBM Tivoli Data Warehouse
4. Install WebSphere Application Server
5. Install IBM Tivoli Access Manager with WebSEAL


2. Given the appropriate installation media, administrator access to the appropriate hardware, and the supporting databases, choose the appropriate method to install or upgrade to a working Tivoli environment .

With emphasis on performing the following steps:
1. Locate media
2. Ensure bi-directional name and address resolution
3. Install/upgrade TMR server
4. Install Java components
5. Install MDist2 components
6. Install Tivoli Firewall Security Toolbox
7. Create gateway(s)/repeater(s)
8. Install/upgrade endpoints


3. Given a working Tivoli environment, the appropriate installation media, administrator access to the inventory database, choose the appropriate components to install or upgrade to a working Tivoli environment.

With emphasis on performing the following steps:
1. Install/upgrade the Scalable Collection Service
2. Install/upgrade the inventory server and database
3. Install/upgrade the inventory gateways
4. Install/upgrade any historical database


4. Given a working Tivoli environment, the appropriate installation media, choose the appropriate IBM Tivoli Software Distribution components to install or upgrade to a working Tivoli environment.

With emphasis on performing the following steps:
1. Install/upgrade Software Distribution server
2. Install/upgrade Software Distribution gateway
3. Install/upgrade Software Package Editor
4. Install/upgrade Configuration Manager Desktop
5. Install/upgrade Pristine Manager


5. Given an Activity Planner schema, a Change Manager schema, and a working Tivoli environment, install deployment services so that all the components are installed in the Tivoli environment.

With emphasis on performing the following steps:
1. Install/upgrade Change Manager
2. Install/upgrade Activity Planner
3. Install/upgrade Resource Manager
4. Install/upgrade Resource Manager Gateway
5. Install device agents
6. Install/migrate/upgrade application prerequisites
7. Install/migrate/upgrade web components
8. Install/upgrade Enterprise Directory Query

Section 3 - Configuration

1. Given a working Tivoli environment, a network topology, and an MDist2 database, configure the Tivoli environment to address customer requirements for distribution throughput, bandwidth control, and endpoint management.

With emphasis on performing the following steps:
1. Create and install endpoint policies
2. Configure MDist2 on gateways and repeaters
3. Configure multicast
4. Create task library, profile managers, and policy scripts
5. Configure web gateway components


2. Given a working Tivoli environment and an endpoint to directory user listing, link endpoints to directory users and create directory query libraries and directory queries, so that endpoints can be associated with users.

With emphasis on performing the following steps:
1. Create directory query library
2. Create directory query
3. Link endpoints to directory users


3. Given that IBM Tivoli Inventory is installed and customer collection requirements have been determined, tune collectors, install software signatures, and configure RIM objects, custom queries, and configure inventory profiles so that data can be collected.

With emphasis on performing the following steps:
1. Configure Inventory RIM(s)
2. Configure Inventory profiles
3. Create Inventory query libraries
4. Tune data handler
5. Tune collectors
6. Add software signatures
7. Configure custom tables in database
8. Create custom query
9. Configure DMI data to collect
10. Create Inventory policy scripts


4. Given that IBM Tivoli Software Distribution is installed and the customer’ s software distribution requirements have been determined, configure multicast, data moving service, support for mobile clients, and policy scripts so that software can be distributed to targets in compliance with the customer’s requirements.

With emphasis on performing the following steps:
1. Configure multicast
2. Configure data moving service
3. Configure Software Distribution for mobile clients
4. Create Software Distribution policy scripts
5. Configure Pristine Manager for bare metal installs


5. Given that the deployment services components have been successfully installed, configure Activity Planner, Change Manager, Resource Manager, and Web Gateway components in order to extend IBM Tivoli Configuration Manager V4.2.2 operations.

With emphasis on performing the following steps:
1. Register pervasive devices
2. Create resource groups and group policies
3. Configure Change Manager
4. Configure Activity Planner
5. Configure Resource Manager
6. Configure Resource Manager Gateway
7. Configure device agents
8. Configure application prerequisites
9. Configure web components
10. Configure Enterprise Directory Query
11. Register plug-ins for deployment services


6. Given a working Tivoli environment with IBM Tivoli Software Distribution, IBM Tivoli Inventory, and Deployment Services installed, test the managed nodes, gateways, endpoints, and RIM objects so that endpoints can be managed through the IBM Tivoli Management Framework and databases can be accessed through the RIM.

With emphasis on performing the following steps:
1. Test managed node
2. Test gateway(s)
3. Test endpoint(s)
4. Test Change Manager RIM
5. Test Activity Planner RIM
6. Test Inventory RIM(s)
7. Test MDist2 RIM
8. Test deployment services


7. Given a working IBM Tivoli Configuration Manager V4.2.2 environment, IBM Tivoli Enterprise Console (TEC) Server, Tivoli Data Warehouse (TDW), and customer requirements, configure IBM Tivoli Software Distribution to send events to TEC and integrate software distribution with TDW so that IBM Tivoli Configuration Manager can generate reports and TEC events.

With emphasis on performing the following steps:
1. Configure Software Distribution to send events to TEC
2. Enable TDW to collect data from IBM Tivoli Configuration Manager

Section 4 - Operations, Administration, and Maintenance

1. Given a list of file packages and inventory profiles from IBM Tivoli Software Distribution V3.x and IBM Tivoli Inventory V3.x, convert them to IBM Tivoli Configuration Manager V4.2.2 inventory configuration profiles, and software packages.

With emphasis on performing the following steps:
1. Convert inventory profiles to inventory configuration profiles
2. Convert file packages to software packages


2. Given customer requirements, create resources, including policy regions, profile managers, and profiles so that inventory data can be collected from the customer environment.

With emphasis on performing the following steps:
1. Create inventory policy regions
2. Create inventory profile managers
3. Create and configure inventory profiles
4. Select custom MIF collection profile settings
5. Determine type of scan for pervasive devices


3. Given customer requirements, create resources, including policy regions, profile managers, and profiles so that software can be distributed to and removed from target systems.

With emphasis on performing the following steps:
1. Create and configure software distribution profiles
2. Create software distribution policy regions
3. Create software distribution profile managers
4. Create software package profile
5. Create and configure software packages using the Software Package Editor, CLI
6. Import and export software package definitions using the CLI and GUI
7. Export and modify software package blocks
8. Perform change management operations
9. Describe change management modes and states
10. Configure advanced options on software distribution profiles
11. Use Software Package Editor to embed native objects


4. Given a working environment and customer requirements, build reference models so that inventory scans and software distributions can be applied to the subscriber lists enforcing the software states and inventory data elements defined in the reference model.

With emphasis on performing the following steps:
1. Create a reference model and assign subscribers
2. Add, change, and delete inventory scan elements
3. Add, change, and delete software distribution elements


5. Given customer requirements to schedule and coordinate activities, configure the Activity Planner to define, submit, and schedule an activity plan that meets customer requirements.

With emphasis on performing the following steps:
1. Use Activity Planner to define activity, set conditions, and assign targets
2. List activity plans
3. Submit an activity plan
4. Schedule an activity plan for execution
5. Control the execution of an activity plan
6. Tune Activity Planner for optimal performance


6. Given customer requirements to manage pervasive devices, create and configure device object in software packages and inventory profiles so that software can be delivered and inventory information can be collected from these devices.

With emphasis on performing the following steps:
1. Create and configure device object in software packages


7. Given a working environment and a set of subscribers, distribute software and perform inventory scans against connected and disconnected clients so that asset data is gathered and software is installed or removed.

With emphasis on performing the following steps:
1. Distribute software to desired targets and confirm success
2. Distribute inventory configuration profile
3. Execute an activity plan
4. Synchronize a reference model
5. Configure endpoint initiated scanner


8. Given active distributions and scans, control IBM Tivoli Configuration Manager V4.2.2 activities to determine status, cancel activities, and determine/alter the repeater path so that activities can be successfully performed.

With emphasis on performing the following steps:
1. Calculate disk space required for distribution
2. Verify success of scan or distribution
3. Report current status of a distribution
4. Cancel a distribution
5. Determine path that a distribution will follow
6. Alter the path that a distribution will follow
7. View status or details of activity plans
8. Distribute a software package using multicast
9. Move files/software from one endpoint to another


9. Given IBM Tivoli Management Framework V4.1.1 and IBM Tivoli Configuration Manager V4.2.2 CLI's and administrative access to the system, start, stop, and check components so that collectors, oservs, and endpoints can be effectively managed in the environment.

With emphasis on performing the following steps:
1. Start/stop oserv
2. Start/stop endpoint
3. Start/stop gateways
4. Start/stop endpoint manager
5. Start/stop collectors
6. Check status and health of endpoints


10. Given an installed Tivoli environment including IBM Tivoli Configuration Manager V4.2.2, perform the tasks necessary to uninstall Tivoli components and remove related information from the databases so that the systems are restored to the pre-installation state.

With emphasis on performing the following steps:
1. Uninstall IBM Tivoli Configuration Manager
2. Remove endpoint information from database
3. Restore from backup


11. Given unexpected behavior or results, enable tracing and interrogate log files, to perform successful problem determination and resolution.

With emphasis on performing the following steps:
1. Troubleshoot TMR and managed node installation
2. Troubleshoot endpoint installation
3. Solve RIM connection problems
4. Analyze failed distributions
5. Generate oserv trace
6. Trace a reference model
7. Enable Web Gateway tracing
8. Troubleshoot ISMP install
9. Review Scalable Collection Service configuration
10. Analyze Activity Planner problems using appropriate log files
11. Analyze Change Manager problems using logs and traces
12. Analyze Pristine Manager using logs and traces
13. Analyze Enterprise Directory Query Facility