Test 799: IBM Tivoli Storage Manager V5.3 Implementation

Section 1 - Customer Requirements and IBM Tivoli Storage Manager Functionality

1. Given a customer environment, determine customer needs so that IBM Tivoli Storage Manager can be successfully implemented. With emphasis on performing the following steps:
1. Identify current customer environment
2. Determine whether Storage Manager supports the current environment
3. Identify customer Storage Manager server platform preference(s)
4. Identify the scope of their needs


2. Given current environment, assess limitations so that restrictions (cost, hardware/software limitations, functionality, etc.) are known. With emphasis on performing the following steps:
1. Determine the current and expected operating parameters/constraints
2. Determine current and expected hardware requirements


3. Given the customer's functional requirements, match IBM Tivoli Storage Manager capabilities to these requirements so that a successful solution is implemented. With emphasis on performing the following steps:
1. Determine the customer's functional requirements regarding Storage Manager


4. Given the customer's functional requirements, determine which Storage Manager features to implement so that it meets customer's needs. With emphasis on performing the following steps:
1. Determine features, functions, benefits, and advantages of Storage Manager

Section 2 - Solution Development

1. Given the customer storage management requirements and Storage Manager's capabilities, design a solution that meets the customer's needs. With emphasis on performing the following steps:
1. Determine bare machine recovery requirements
2. Document assumptions inherent in the customer requirements and environment
3. Determine platform(s), location, and number of servers
4. Determine the size/mirroring of the Storage Manager server database and logs
5. Determine the storage pool hierarchy and size of the storage pool(s) and distribution of the storage pool levels in the enterprise
6. Determine the disaster backup and recovery plan, including the use of electronic vaulting
7. Determine the protocols to be used for each environment
8. Determine service level agreement (SLA) the solution will be required to meet
9. Determine the appropriate number and size of managed nodes given the environment


2. Given the customer's hardware requirements and Storage Manager's capabilities, design a solution that meets the customer's needs. With emphasis on performing the following steps:
1. Determine the hardware requirements to meet the solution design and evaluate whether existing hardware will meet the requirements of the solution


3. Given the customer's software requirements and Storage Manager's capabilities, design a solution that meets the customer's needs.

With emphasis on performing the following steps:
1. Determine which Storage Manager features and licenses are required
2. Determine data types (databases, network attached storage, mail servers,etc.


4. Given the customer's network capabilities, design a storage mangement solution that meets the customer's needs. With emphasis on performing the following steps:
1. Evaluate the customer's network infrastructure (LAN, WAN, SAN, mobile)

Section 3 - Installation

1. Given high level design, hardware, software, and network, produce a detailed design document so that a solution can be implemented. With emphasis on performing the following steps:
1. Determine server configuration
2. Determine multi-server environment (enterprise administration, multi server storage hierarchy, SAN tape sharing)
3. Define client and administrative standards (naming conventions, password conventions, option files, installation directories, Web enablement, etc.)
4. Determine Storage Manager communications options and parameters
5. Determine initial data management policies and storage management definition
6. Determine additional functions needed for special data types (databases, network attached storage, mail servers, etc.)


2. Given a detailed design document, produce a project plan so that installation can occur.

With emphasis on performing the following steps:
1. Identify project team
2. Determine availability of hardware/software/network environment
3. Identify tasks based on detailed design
4. Develop implementation timeline


3. Given a project plan and detailed design document, successfully install Storage Manager. With emphasis on performing the following steps:
1. Install the Storage Manager code (including the Administration Center)
2. Apply systems Storage Manager maintenance code


4. Given a project plan, detailed design document, and software installation, successfully configure Storage Manager. With emphasis on performing the following steps:
1. Use client and server configuration tools
2. Customize Storage Manager option files
3. Test the Storage Manager client/server communications
4. Configure the Storage Manager Administration Center


5. Given a project plan, detailed design document, and software installation, successfully configure storage devices that are attached to Storage Manager. With emphasis on performing the following steps:
1. Install, define and test the hardware through the operating system
2. Define the hardware to Storage Manager
3. Define storage hierarchy
4. Format and define the database, recovery log, and disk storage pool volumes
5. Test the hardware through Storage Manager (format a volume and define to Storage Manager)
6. Define tape sharing (library sharing, LAN-free)
7. Configure sequential storage pools and volumes


6. Given a successful installation, customize Storage Manager so that customer requirements are met. With emphasis on performing the following steps:
1. Customize server, including licensing
2. Register/customize administrator with proper authority
3. Define data management policies
4. Register/customize clients, including Web clients and/or Web administration
5. Customize the Storage Manager Administration Center
6. Set up schedules/automation
7. Set up bare machine recovery
8. Setup enterprise administration
9. Configure operational reporting
10. Establish log mirrors, database mirrors, and storage pool copies


7. Given the installation and customization, test Storage Manager so that a successful installation is proven. With emphasis on performing the following steps:
1. Test basic client function (backup/restore, archive/retrieve)
2. Test advanced client functionality (backup sets, image backup, mobile, LAN-free)
3. Test schedule/automation function


8. Given successful testing, tune Storage Manager so that optimum performance is achieved. With emphasis on performing the following steps:
1. Obtain baseline data
2. Identify performance contention areas (bottlenecks)
3. Determine the parameter adjustments
4. Make appropriate tuning adjustments
5. Determine self tuning options/parameters


9. Given a successful Storage Manager implementation, gather information so that the status of the Storage Manager environment can be determined. With emphasis on performing the following steps:
1. Determine the status of the server
2. Perform queries to determine system status
3. Confirm status of storage pools


10. Given a successful Storage Manager install, install and configure the Integrated Solutions Console (ISC) so that the Administration Center is configured to communicate with Storage Manager. With emphasis on performing the following steps:
1. Install the ISC code
2. Add ISC IDs
3. Add and configure Storage Manager servers

Section 4 - Problem Determination

1. Given a Storage Manager environment, determine if a problem is hardware or software related so that accurate problem determination is accomplished. With emphasis on performing the following steps:
1. Review appropriate logs
2. Test appropriate hardware components (i.e. network, SCSI, fibre)


2. Given a problem, isolate it so that it is resolved to customer satisfaction. With emphasis on performing the following steps:
1. Determine if a particular function is not working
2. Determine location of log files
3. Check maintenance levels
4. Determine which users are affected
5. Determine which file types are affected
6. Enable/disable tracing
7. Check for known problems
8. Identify the problem


3. Given a solution to a problem, implement the solution so that the problem is resolved.

With emphasis on performing the following steps:
1. Make change
2. Test/monitor change effects
3. Document change