Test 000-766: Systems Management Technical Support V2

This is the second version of the Systems Management Technical Support 

1. Understand Current Environment and Opportunity Development

1. Discussion of business benefits of systems management, automation and optimization direction consistent with the level of customer contact. (e.g. - SLA, Business process management)
2. Discuss, levels and types of systems management (e.g. - Facilities and infrastructure management)
3. Discuss and compare competitive products and interoperability (e.g. - servers, storage, Systems Insight Manager, CA Unicenter, UCS Manager, BMC Patrol, MS Systems Center)
4. Discuss strategies, best practices, product scope, migration and options applicable to customer environment
5. Discuss business risk and benefits of availability (e.g. - backup, business recovery, system failover, levels of availability, RPO, RTO, PowerHA, PowerVM)
6. Discuss facility management strategies and tools (e.g. - AEM, Power Configurator, Energy Estimator)
7. Describe software and firmware compliance automation
8. Discuss service and support management (e.g. - , Service and Support Manager (SSM), Call Home)
9. Discuss provisioning options (e.g. - BOFM, ToolsCenter, VMcontrol, TPM, Storage Control)
10. Understand optimization strategies and how systems management tools apply to customer situation (e.g. - virtualization, Easy Tier, tuning)
11. Describe types of cloud computing and requirements (e.g. - Private, Public, Hybrid)
12. Identify and describe relevant sales and technical tools to assess customer environment and goals (e.g. - Disk Magic, Capacity Magic, Alinean Tool, Batch Magic, CDAT, Power Configurator, zCP3000, PM for Power)
13. Recognize standard industry terms for credibility and to identify competitors involved

2. Systems Director and other Management Tools

1. Identify and discuss Systems Director and plug ins - describe features, functions, supported environments, and be able to installTopics include: alerts, configuration templates, database, discovery, editions, general, installation, inventory, performance tuning, planning, plug-ins, security, support, and updates.

3. Systems Director and other Management Integration

1. Discuss Partner Integration of Systems Director, complimentary and sometimes competitive products (e.g. - Tivoli, VMware, Hyper-V, OpenView, and UIM)

4. Management Tools, AMM, IMM, HMC, Storage and BOFM

1. Identify and discuss methods for hardware management (e.g. - HMC, AMM, IMM, BOFM, and storage)