Test 000-753: Retail Store Solutions - 4690 Technical Solutions

This test has six sections. The objectives for each section are listed below.

Section 1: Technical Requirements Definition (16%)

1. Given a scenario, explain which technical solutions will meet customers' business requirements.
2. Given a scenario, determine which elements of the customer's IT architecture/strategy are relevant to store operations.
3. Describe the limitations of a proposed solution.
4. Identify methods for measuring gains/improvements from current systems to proposed solutions.

Section 2: Solution Architecture (19%)

1. Given a scenario, evaluate a proposed solution for technical feasibility and for the customers' business requirements.
2. Identify and resolve solutions assurance issues (i.e., validation of feasibility/connectivity of all hardware, software, and services).
3. Identify migration requirements.
4. Describe and recognize need for/scope of custom services.
5. Given a scenario, identify an appropriate backup and recovery plan.

Section 3: Solution Presentation (15%)

1. Describe a proposed solution based on customer requirements.
2. Given a scenario, identify which solutions can be demonstrated to a customer.
3. Given a scenario, describe how to respond to technical issues that occur during a customer demonstration.
4. Explain how to provide appropriate responses to customer questions during a customer demonstration.
5. Identify sources of information about solutions to prepare customer demonstrations.

Section 4: Solution Integration (20%)

1. Identify the steps required to set up a lab environment with appropriate hardware and software requirements to meet customer needs.
2. Describe how to install and configure hardware and install, configure and personalize software.
3. Describe how to configure communications based on customer requirements.
4. Describe how to establish test criteria and scripts based on customer requirements.
5. Describe how to configure and tune system to optimize performance and reliability.
6. Identify tasks required to conduct a successful pilot installation.

Section 5: Problem Management (17%)

1. Given a scenario, identify information resources available to identify a problem.
2. Given a scenario, identify a problem.
3. Given a scenario, identify resources to provide a solution or provide a solution to a problem.
4. List the steps required to test a problem solution.
5. Given a scenario, describe how to distribute a solution to affected customers.

Section 6: Project Management and Planning (13%)

1. Describe how to develop a plan to install or migrate a store solution.
2. Identify roles/responsibilities of all stakeholders.
3. Identify education requirements and describe an education plan.
4. Define milestones/deadlines and identify critical path.
5. Given a scenario, describe a support plan.
6. Identify methods for tracking project progress.
7. Identify reporting requirements
8. Explain a process for replicating software load and applying store-unique configuration.