Test 000-751: Retail Store Technical Solutions V3

Section 1 - Technical Requirements Definition

1. Translate business requirements into technical requirements.
2. Determine customer’s IT architecture/strategy that is relevant to store operations.
3. Identify fixed/non-negotiable parameters.
4. Measure baseline performance from current systems for future comparison.

Section 2 - Solution Architecture

1. Evaluate initial solution provided by sales rep or prospective customer.
2. Define solution options and tradeoffs based on customer’s business and technical requirements.
3. Determine migration requirements.
4. Perform solutions assurance (i.e., validation of feasibility/connectivity of all hardware, software, and services).
5. Define need for/scope of custom services.
1. migration
2. consulting
3. support
4. programming/customizing
5. integration
6. installation/distribution


6. Develop backup and recovery plan.

Section 3 - Solution Presentation

1. Support sales specialist in developing proposal or responding to RFP.
2. Provide technical sales support in presentation of proposal.
3. Design, assemble, and test the solution demonstration.
4. Perform the demonstration.
5. Respond to technical issues and questions that arise in demonstration and modify demonstration where appropriate.

Section 4 - Solution Integration

1. Set up lab environment.
2. Install and configure hardware.
3. Install, configure, and personalize software.
4. Configure communications and network.
5. Establish test criteria and scripts.
6. Manage system resource requirements (including tracking and reporting).
7. Configure and tune system to optimize performance and reliability.
8. Ensure other systems are available to support installation.
9. Conduct test.
10. Develop backout plan to restore original system.
11. Conduct pilot.
12. Provide reports comparing store performance against previously identified baseline.

Section 5 - Problem Management

1. Determine if problem exists (re-creation).
2. Gather documentation.
3. Identify source of problem.
4. Initiate and manage support process.
5. Integrate and test the problem fix.
6. Deliver the problem fix.

Section 6 - Project Management and Planning

1. Develop plan to install store solution.
2. Identify roles/responsibilities of all parties.
3. Determine migration/conversion plan.
4. Identify education requirements and develop education plan.
5. Determine milestones/deadlines and identify critical path.
6. Manage the project schedule.
7. Develop support plan.
8. Track project progress.
9. Report progress to appropriate parties.
10. Develop process for replicating software load and applying store-unique configuration.