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Test 000-590: IBM Tivoli Storage Manager V6.3 Implementation

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Section 1:Planning

  1. Given the customer requirements, identify the implementation plan and determine the upgrade path or new installation path so that all client requirements are met.
    With emphasis on performing the following tasks:
    1. Determine IBM Tivoli Storage Manager (Tivoli Storage Manager) database space requirements, disk space requirements as well as minimum memory requirements for Tivoli Storage Manager V6.3, based on the old Tivoli Storage Manager system.
      1. Tivoli Storage Manager V6.3 database space requires 33 - 50% more than the space that is used by the V5 database.
    2. Determine whether the upgrade is from V5.x or V6.x. If an upgrade from V5.x, use appropriate tools after installation.
    3. Plan the upgrade of the Tivoli Storage Manager server.
      1. Choose the method of upgrade.
      2. Ensure that enough storage space exists with the chosen upgrade method.
      3. Determine the location of the database and logs.
    4. Plan to install new Tivoli Storage Manager V6.3 server, check and prepare the OS requirements and space requirements according to customer requirements.
  2. Given access to SLA, storage requirements, and network throughputs, identify storage and hardware requirements, network constraints, and service level requirements so that a capacity plan is created that meets hardware and SLA requirements.
    With emphasis on performing the following tasks:
    1. Identify storage requirements.
    2. Identify available storage hardware.
    3. Determine network throughput.
    4. Review SLAs.
  3. Given the knowledge of a proposed Tivoli Storage Manager server environment, a working Internet connection and an Internet browser, compare the characteristics of the proposed environment with system requirements so that compliance is confirmed.
    With emphasis on performing the following tasks:
    1. Open internet browser.
    2. Check Tivoli Storage Manager server hardware recommendations on the various Tivoli Storage Manager Websites
    3. Select server requirements.
    4. Select entry for appropriate server platform.
    5. Review requirements.
    6. Compare proposed server environment to requirements and recommendations.
  4. Given the knowledge of a proposed Tivoli Storage Manager server environment, a working Internet connection and an Internet browser, compare the characteristics of the proposed environment with system requirements so that compliance is confirmed.
    With emphasis on performing the following tasks:
    1. Open internet browser.
    2. Check Tivoli Storage Manager server recommendations on the various Tivoli Storage Manager Websites. (test on the TSM Wiki Website).
    3. Select server requirements.
    4. Select entry for appropriate server platform.
    5. Review requirements.
    6. Compare proposed server environment to requirements and recommendations.
  5. Given client hardware, network protocols, and applications, identify customer hardware and OS software, determine network connectivity and locate applications so that a list of hardware, operating systems software and OS configuration requirements for Tivoli Storage Manager is produced.
    With emphasis on performing the following tasks:
    1. Discover customer's hardware to be used with Tivoli Storage Manager.
    2. Identify operating systems used on discovered hardware.
    3. Determine network connectivity and protocols available.
    4. Locate running applications on hardware to be used with Tivoli Storage Manager.
  6. Given access to documentation that comes with the software and is available online, locate installation notes, readme documents, product manuals, support flashes, and hardware manuals so that the location of required documents for installation planning and deployment has been identified.
    With emphasis on performing the following tasks:
    1. Locate installation guides from the IBM Website.
    2. Access installation notes and readme documents.
    3. Review support flashes on the IBM Website.
    4. Locate hardware documentation.
  7. Given a qualified, feasible customer SLA, and business and legal data retention requirements, apply these agreements to the policy recommendations so that a qualified, validated data retention plan for IBM Tivoli Storage Manager (Tivoli Storage Manager) is produced.
    With emphasis on performing the following tasks:
    1. Determine feasibility of customer's SLA request with current version of Tivoli Storage Manager.
    2. Apply business and legal data retention requirements to policy retention requirements.
    3. Review policy retention recommendations.
    4. Differentiate between backup and archive in the storage management plan design.
    5. Produce a storage management plan.
  8. Given customer requirements, knowledge of Tivoli Storage Manager, and knowledge of DB2 vocabulary, identify features to best address customer requirements so that an appropriate Tivoli Storage Manager solution is designed.
    With emphasis on performing the following tasks:
    1. Identify Tivoli Storage Manager server features which meet customer requirements.
    2. Explore the benefits of the DB2 backend.
    3. Recommend appropriate Tivoli Storage Manager server and client features.
  9. Given the customer's business and policy criteria, evaluate the infrastructure and SLAs so that Tivoli Storage Manager backup requirements for individual client application data can be protected.
    With emphasis on performing the following tasks:
    1. Determine customer's available hardware.
    2. Determine customer's application requirements.
    3. Identify total amount of data to be protected.
    4. Identify type of data to be protected.
    5. Determine network connectivity and protocols available.
    6. Review policy recommendations Tivoli Storage Manager client nodes.
    7. Determine if client node is defined for Tivoli Data Protection (TDP) agent.
    8. Determine if special setup and configurations for TDP agent backups will be required.

Section 2:Installation

  1. Given a correctly set up system and network which meet the requirements, and access to the IBM Tivoli Storage Manager (Tivoli Storage Manager) code, determine whether the installation is an upgrade and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:
    1. Determine whether the upgrade is from V5.x or V6.x. If an upgrade from V5.x, use appropriate tools after installation.
    2. Read appropriate documentation on the IBM Tivoli support Website.
    3. Plan the upgrade of the Tivoli Storage Manager server.
    4. Prepare the old Tivoli Storage Manager server.
  2. Given access to documentation, hardware, and software and knowledge of Tivoli Storage Manager, review the instructions, configure hardware layout, and install Tivoli Storage Manager server and Backup-Archive client so that Tivoli Storage Manager server and Backup-Archive client are installed on a system that is not connected to other Tivoli Storage Manager systems.
    With emphasis on performing the following tasks:
    1. Review the instructions in the Installation Guide.
    2. Plan the disk layout.
    3. Configure the system.
    4. Install the Tivoli Storage Manager server.
    5. Install the Tivoli Storage Manager Backup-Archive client.
  3. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed, perform the installation or upgrade steps so that the Tivoli Storage Manager Backup-Archive client is properly installed.
    With emphasis on performing the following tasks:
    1. Install or upgrade the Tivoli Storage Manager Backup-Archive client from the appropriate media (CD, download, or server).
    2. Determine which client options are appropriate
    3. Configure client nodes.
    4. Server Name
    5. TCP/IP port
    6. Communication method
    7. Modify the include/exclude list.
    8. Verify the client options.
    9. Verify the client is working.
  4. Given a correctly set up system and network which meet the requirements, and access to Tivoli Storage Manager code, determine whether the installation is new and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:
    1. Determine the OS platform.
    2. Determine if this is a new installation or an upgrade.
    3. Determine whether the upgrade is from V5.x or V6.x. If an upgrade from V5.x, use appropriate tools after installation.
    4. Read appropriate documentation and Support Flashes on the IBM Tivoli support Website.
    5. Identify location of most current Tivoli Storage Manager code, patches, and fixes.
    6. Install the Tivoli Storage Manager server code to any supported operating system from the appropriate media (CD or electronic image).
    7. Install the license files from the appropriate media (CD or electronic image).
    8. Install the language packs from the appropriate media (CD or electronic image).
    9. Install the device drivers from the appropriate media (CD or electronic image).
    10. Verify the code installed correctly.
  5. Given a correctly set up V5.x system and network which meet the requirements, and access to the Tivoli Storage Manager code, determine whether the installation is an upgrade and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:
    1. Plan the upgrade of the Tivoli Storage Manager server.
    2. Choose the method of upgrade via the upgrade wizard.
    3. Ensure that enough storage space exists with the chosen upgrade method.
    4. Determine the location of the database and logs.
    5. Back up the old system.
    6. Install the prepare utility.
    7. Extract the Tivoli Storage Manager V5 database.
    8. Uninstall the Tivoli Storage Manager V5 server.
    9. Install the Tivoli Storage Manager V6 server.
    10. Insert the old Tivoli Storage Manager V5 database into the new Tivoli Storage Manager V6 database.
    11. Verify new installation.
  6. Given a correctly set up system and network which meet the requirements, and access to the Tivoli Storage Manager code, determine whether the installation is an upgrade and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:
    1. Determine the OS platform.
    2. Determine if this is a new installation or an upgrade.
    3. Determine whether the upgrade is from V5.x or V6.x.
    4. Read appropriate documentation and Support Flashes on the IBM Tivoli support Website.
    5. Identify location of the most current Tivoli Storage Manager code, patches, and fixes.
    6. Plan the upgrade of the Tivoli Storage Manager server
      1. Choose the method of upgrade.
      2. Ensure that enough storage space exists with the chosen upgrade method.
      3. Determine the location of the database and logs.
    7. Prepare the old Tivoli Storage Manager server.
      1. Back up the old system.
      2. Install the prepare utility.
      3. Extract the Tivoli Storage Manager V5 database.
      4. Uninstall the Tivoli Storage Manager V5 server.
    8. Install the Tivoli Storage Manager V6.3 server
      1. Install DB2.
      2. Create and format the database and logs.
    9. Insert the old Tivoli Storage Manager V5 database into the new Tivoli Storage Manager V6 database.
    10. Verify new installation.
  7. Given a correctly set up system and network which meet the requirements, and access to the Tivoli Monitoring for Tivoli Storage Manager code, follow the documented installation steps for any supported operating system so that Tivoli Monitoring for Tivoli Storage Manager is installed on the system.
    With emphasis on performing the following tasks:
    1. Determine the OS platform.
    2. Determine if this is a new installation or an upgrade.
    3. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.
    4. Identify location of the most current Tivoli Monitoring for Tivoli Storage Manager code, patches, and fixes.
    5. Plan the upgrade of the monitoring server
      1. Choose the method of upgrade.
      2. Ensure that enough storage space exists for the chosen installation method.
    6. Perform prerequisite check.
      1. Download appropriate package.
      2. Run prereqcheck.exe.
      3. Select language.
      4. Accept welcome and disclaimer panels.
      5. If checks pass start installation or correct any issues before continuing installation.
    7. Install Tivoli Monitoring for Tivoli Storage Manager.
      1. Confirm access privileges, including IDs and passwords.
      2. Ensure all system requirements are met.
      3. Start installation wizard.
      4. Follow instructions to completion.
    8. Install Admin Center and Tivoli Common Reporting.
    9. Create and configure agent instance.
      1. Install and start the Tivoli Monitoring for Tivoli Storage Manager agent.-Click Start > All Programs > IBM Tivoli Monitoring > Manage Tivoli Monitoring Services.-In the Manage Tivoli Enterprise Monitoring Services - TEMS Mode window, double-click Monitoring Agent for Tivoli Storage Manager template. -In the Input window, specify the instance name and click OK. For example, inst1.-In the Agent Configuration window, complete the following fields for the Tivoli Storage Manager server to be monitored:-In the Server Address field, enter the server address for the Tivoli Storage Manager server.-In the Port Number field, enter the port number that is used to communicate with the Tivoli Storage Manager server.-In the TSM Administrator field, enter the Tivoli Storage Manager enter the Tivoli Storage Manager Admin ID. -In the TSM Administrator Password field, enter the password, twice for the Tivoli Storage Manager Admin ID.-Click OK to save the settings.-If the agent was installed separately on to an existing IBM Tivoli Monitoring server, you might need to stop and restart the Tivoli Enterprise Portal server to allow it to pick up and apply the new agent configuration settings.-The Manage Tivoli Enterprise Monitoring Services page displays the new Tivoli Monitoring for Tivoli Storage Manager agent instance.-To start the Tivoli Monitoring for Tivoli Storage Manager agent instance, in the Manage Tivoli Enterprise Monitoring Services window, right-click to select the agent instance in the list, and select Start.
      2. Perform any verification tasks to check correct functionality of Monitoring such as checking the Agent.log.
  8. Given the software requirements a system must meet before the Tivoli Storage Manager Tivoli Integrated Portal (TIP), follow the installation and configuration steps so that the TIP is installed and configured.
    With emphasis on performing the following tasks:
    1. Perform installation of Tivoli Storage Manager Administration Center following the GUI wizard, console wizard or silent mode installation procedures.
    2. Verify the installation by opening a Web browser to access the Web address and port of the Administration Center.
    3. Configure automatic startup of the Administration Center (if required).
    4. Confirm that the TIP server is running.
    5. Define Administration Center users to the TIP.
    6. Define the Tivoli Storage Manager servers to the Administration Center.
  9. Given the software requirements a system must meet before the Tivoli Storage Manager Tivoli Integrated Portal , install the Tivoli Storage Manager Maintenance upgrades or patches on a system by using the wizard.
    With emphasis on performing the following tasks:
    1. Verify the fixes applied in the upgradable maintenance and patch levels.
    2. Determine the fix history, updates, limitations ,and known problems of each maintenance and patch level.
  10. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed and operating, install and configure the Tivoli Storage Manager Backup-Archive client in a clustered node environment so that a working Tivoli Storage Manager Backup-Archive client in a clustered environment is available.
    With emphasis on performing the following tasks:
    1. Install the Tivoli Storage Manager Backup-Archive client from the appropriate media (CD or downloaded) onto each local node in the cluster. Ensure the application files are stored in the same location on each cluster node.
    2. Register a Tivoli Storage Manager node on the Tivoli Storage Manager server specifically for the cluster node.
    3. Define a client options file on the cluster shared disk resources with the following options where appropriate.
      1. ServerName
      2. TCPPORT
      3. COMMETHOD
      4. Clusternode yes on each cluster node
      5. Nodename
      6. Domain
      7. Password access generate
      8. errorlogname **use shared disk resources**
      9. schedlogname **use shared disk resources**
    4. Verify each cluster node Backup-Archive client is working by using the appropriate shared resource options file.
  11. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed and operating, install and configure journal-based backup (JBB), Administrative Client Command Line, Tivoli Storage Manager client options such as: encryption, Image backup/Logical Volume Snapshot Agent (LVSA), Volume Shadow Copy Service (VSS)
    With emphasis on performing the following tasks:
    1. Perform custom installation of the Tivoli Storage Manager Backup-archive client from the appropriate media (CD or electronic image).
    2. Install the JBB.
    3. Customize the JBB if needed.
    4. Install Logical Volume Snapshot Agent, if needed.
    5. Customize LVSA or VSS if needed.
    6. Install the Administrative Client Command Line
    7. Install the Web client.
    8. Customize the Web client if needed
    9. Install the Tivoli Storage Manager Scheduler.
    10. Install the Tivoli Storage Manager Client Accepter Daemon.
    11. Customize the Tivoli Storage Manager Scheduler.
    12. Initialize and start services on the appropriate platform.

Section 3:Configuration and Customization

  1. Given a correctly set up system which meets the hardware requirements of the configuration of existing file system or disks, ensure hardware is available for optimal installation of IBM Tivoli Storage Manager (Tivoli Storage Manager) database and logs so that hardware designated for the Tivoli Storage Manager server database and logs are ready to have database and logs installed and configured.
    With emphasis on performing the following tasks:
    1. Verify disk and volume or directory space requirements are set up correctly.
    2. Verify the database and recovery log directories on separate physical volumes or file systems.
    3. Use 4 - 8 directories for database space and spread them across as many physical devices or LUNs as there are directories.
    4. Place the database and the logs on fast, reliable storage, with high availability characteristics.
  2. Given a correctly set up system which meets the hardware requirements of the configuration of existing file system or disks, prepare hardware and devices for IBM Tivoli Storage Manager
    With emphasis on performing the following tasks:
    1. Create the user for the DB2 instance.
    2. Create the instance home directory for DB2 and IBM Tivoli Storage Manager server.
    3. Create file systems and directories for database, active-log and archive-log.
    4. Set Write permissions for the appropriate directories and file systems.
    5. Install and configure the DB2 API when performing a manual Tivoli Storage Manager installation.
  3. Given that the IBM Tivoli Storage Manager (Tivoli Storage Manager) server is installed, modify the dsmserv.opt file and issue server option commands so that server options are set appropriately.
    With emphasis on performing the following tasks:
    1. Configure options in dsmserv.opt that are appropriate to a customer's environment.
    2. Configure options by using server commands that are appropriate to a customer's environment.
  4. Given a correctly set up system and network which meet the requirements, and access to the Tivoli Storage Manager code, determine whether the installation is an upgrade and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:
    1. Determine the OS platform.
    2. Determine if this is a new installation or an upgrade.
    3. Determine whether the upgrade is from V5.x or V6.x. If an upgrade from V5.x, use appropriate tools after installation.
    4. Read appropriate documentation and Support Flashes on the IBM Tivoli support Website.
    5. Identify location of the most current Tivoli Storage Manager code, patches, and fixes.
    6. Plan the upgrade of the Tivoli Storage Manager server
      1. Choose the method of upgrade.
      2. Ensure that enough storage space exists with the chosen upgrade method.
      3. Determine the location of the database and logs.
    7. Prepare the old Tivoli Storage Manager server
      1. Back up the old system.
      2. Install the prepare utility.
      3. Extract the Tivoli Storage Manager V5 database.
      4. Uninstall the Tivoli Storage Manager V5 server.
    8. Install the Tivoli Storage Manager V6 server
      1. Install DB2.
      2. Create and format the database and logs.
    9. Insert the old Tivoli Storage Manager V5 database into the new Tivoli Storage Manager V6.3 database.
    10. Create tsmdbmgr.env in tsmserver1 directory
    11. Set DSMI_api environment variable configuration for database instance by using db2set command.
    12. Create tsmdbmgr.opt file.
    13. Locate db2\bin directory.
      1. Run db2cmd.
      2. Set db2instance=server1.
      3. Db2stop
      4. Db2start
    14. Run dsmsutil with UPDATEPW /NODE:$$_TSMDBMGR_$$ /PASSWORD:TSMDBMGR /VALIDATE:NO /OPTFILE:path_to_tsmdbmgr.opt
    15. Ensure Tivoli Storage Manager server is started.
    16. Issue dbbackup.
  5. Given the customers hardware, media type available, network connectivity being used, policy recommendations, and the Tivoli Storage Manager commands and processes necessary, configure tape library, drives and device class and disk volumes so that the library and disk storage is ready for use.
    With emphasis on performing the following tasks:
    1. Configure appropriate device drivers.
      1. In a Windows environment do the following use Windows Pass thru Device.
      2. Find the driver for the device from Microsoft and then load the native driver for the device.
      3. If a native driver is not available from Microsoft, visit the hardware vendor Website to download the native driver. Then load native driver for device from this download.
      4. If the native driver is not available from the vendor, then use the Tivoli Storage Manager driver.
    2. Identify media types available with customer's hardware.
    3. Determine network connectivity and protocols available.
    4. Configure library, drives, path, and device classes.
    5. If possible use the new command "define libaction".
    6. Define device classes for sequential media.
    7. Define volumes for disk storage pools.
    8. Define volumes to the storage pools automatically or manually by command.
  6. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed, perform the installation or upgrade steps so that the Tivoli Storage Manager Backup-Archive client is properly installed.
    With emphasis on performing the following tasks:
    1. Install or upgrade the Tivoli Storage Manager Backup-Archive client from the appropriate media (CD, download, or server).
    2. Determine which client options are appropriate.
    3. Configure client nodes.
      1. Server Name
      2. TCP/IP port
      3. Communication method
      4. Modify the include/exclude list.
      5. Verify the client options.
    4. Verify the client is working.
  7. Given access to SLAs and knowledge of Tivoli Storage Manager, plan storage pool migration path, create required device classes and storage pools so that storage pools are chained together to create a storage hierarchy.
    With emphasis on performing the following tasks:
    1. Plan storage pool migration path.
    2. Identify and create required device classes.
    3. Define primary storage pools.
    4. Define copy storage pools.
    5. Associate storage pools to the next pools in the hierarchy.
  8. Given a working Tivoli Storage Manager environment and a properly sized system for monitoring, perform tasks to correctly install a monitoring environment.
    With emphasis on performing the following tasks:
    1. Examine how many servers to be monitored and choose a proper value of monitoring agents.
    2. Identify the right server to install Monitoring (not a Tivoli Storage Manager server) and agents.
    3. Install Tivoli Storage Manager Monitoring and Admin Center on this server by using Administration Guide.
    4. Configure first agent Instance by using Administration Guide.
    5. Install additional Monitoring Agents if required.
    6. Start monitoring and view reports of Tivoli Storage Manager servers.
  9. Given customer requirements, monitor client performance by using the Client Performance Monitor function of Tivoli Storage Manager using the client performance monitor, view,and analyze performance data for client API backup and restore operations.
    With emphasis on performing the following tasks:
    1. Configure Client Monitor Option on Client API.
    2. Configure Client Monitoring in Administration Center.
  10. Given a working Tivoli Storage Manager environment, Tivoli Storage Manager client options file and knowledge of the customer's environment and security requirements, configure client and server connections and security-related options so that Tivoli Storage Manager server and client operates in a secure environment.
    With emphasis on performing the following tasks:
    1. Configure communication method.
    2. Configure Administrators who will be performing backup tasks.
    3. Configure password encryption if required.
    4. Configure SSL if required.
    5. Configure the client or the server if behind a proxy server or firewall.
    6. Configure Tivoli Storage Manager ports that need to be turned on or turned off for proper operation.
    7. Evaluate the client environment. Allow only admin backup and restores over certain ports.
    8. Configure where passwords files need to be stored (passworddir).
    9. Configure the retention policy as related to security.
    10. Configure how to preserve file dates related to security.
    11. Configure data shredding if required based on customer requirements.
    12. Configure data encryption if required based on customer requirements.
  11. Given customer input or specialist knowledge of storage area network (SAN) zoning software and techniques, ensure that correct zoning is in place so that tape and disk traffic are separated
    With emphasis on performing the following tasks:
    1. Open SAN zoning application.
    2. Check for Tape zoning.
    3. Check for Disk zoning.
    4. Ensure that SAN traffic does not allow mixed access.
    5. Confirm with SAN specialist if available.
  12. Given a correctly installed Backup-Archive client, implement and configure a schedule so that files are backed up automatically to insure that data is available as needed.
    With emphasis on performing the following tasks:
    1. Determine what needs a scheduled backup, archive, restore, and retrieve.
    2. Determine the schedule mode required (polling or prompted).
    3. Define a schedule on the server according to the policy requirements.
    4. Check if basic or enhanced schedule values are required.
    5. Associate the client node to the schedule.
    6. Start the schedule services on the client node.
    7. Verify backup by checking the schedule log and Web client log as appropriate.
  13. Given client backup and archive data volume, available storage pool size being used and the amount of Tivoli Storage Manager server time available for maintenance, create administrative schedules so that server maintenance is automated.
    With emphasis on performing the following tasks:
    1. Identify media types available with customer's hardware.
    2. Identify client backup, archive volumes, storage pools, and storage pool sizes
    3. Determine the client backup window to create Tivoli Storage Manager server maintenance window.
    4. Create administrative maintenance schedules manually or using the Administration Center wizard.
  14. Given access to SLAs and knowledge of Tivoli Storage Manager, determine retention values, group client nodes based on like values, and create policies, so that policies are defined and client's nodes are associated to policies that meet the SLA requirements.
    With emphasis on performing the following tasks:
    1. Determine retention values.
    2. Determine if collocation is required and plan collocation groups if needed.
    3. Create policy domains.
    4. Create management classes.
    5. Create copy groups.
  15. Given a functioning Tivoli Storage Manager server and client, and an existing policy domain and policy set, create a management class so that backup and archive copy groups can be added.
    With emphasis on performing the following tasks:
    1. Define management classes and copy groups according to.
    2. Retention requirements
    3. Backup locations
    4. Validate the policy set if necessary.
    5. Activate the policy set.
  16. Given the customer's business requirements, the policy rules for data protection, storage pools available for use with data deduplication, and the amount and type of data to be deduplicated, configure data deduplication so that a configured storage pool and data deduplication process are available.
    With emphasis on performing the following tasks:
    1. Determine customer's available hardware.
    2. Determine customer's storage pools available.
    3. Identify total amount of data for data deduplication process.
    4. Identify type of data to be deduplicated.
    5. Define storage pool to be used for data deduplication.
    6. Review recommendations for Tivoli Storage Manager client data.
  17. Given the customer's business requirements, the policy rules for data protection, storage pools available for use with data deduplication, and the amount and type of data to be deduplicated, client options used and data and cache limits, configure client-side data deduplication so that a configured storage pool and data deduplication process are available
    With emphasis on performing the following tasks:
    1. Determine customer's storage pools available.
    2. Ensure storage pools can be used for data deduplication.
    3. Identify total amount of data for data deduplication process.
    4. Identify type of data to be deduplicated.
    5. Review recommendations for Tivoli Storage Manager client data.
    6. Configure client option file for client data and cache size limits.
    7. Configure client option file for client file exceptions.
    8. Configure storage pool for client data deduplication process.
  18. Given an existing Tivoli Storage Manager server, SAN or LAN infrastructure, and a supported network data management protocol (NDMP) device, install and configure Tivoli Storage Manager support for the NDMP device so that the device can be backed up and restored.
    With emphasis on performing the following tasks:
    1. Configure the location of the network attached storage backups.
    2. Configure Tivoli Storage Manager policy and storage pools for NDMP operations.
    3. Schedule the NDMP backups.
  19. Given an existing Tivoli Storage Manager server with a tape drive or tape library, SAN or LAN infrastructure, a network appliance, and the network appliance is snapshot capable, configure Network Appliance SnapMirror to Tape feature so that a successful backup can be performed.
    With emphasis on performing the following tasks:
    1. Verify the proper set up of the NDMP environment.
    2. Ensure there is a configured target for this backup.
    3. Configure the backup command.
    4. Execute network appliance backup by using the SnapMIrror to Tape feature.
  20. Given a correctly installed and connected Tivoli Storage Manager environment, configure Network Appliance SnapDiff API so that a successful backup of network attached NetApp Filers via Common Internet File System (CIFS) or Network File System (NFS) can be created.
    With emphasis on performing the following tasks:
    1. Ensure ONTAP version level is supported.
    2. Ensure security settings and authority are set on the NetApp Filer so that the administrative ID can create snapshots
    3. Ensure that the Network share with CIFS or NFS is set up and the file systems are mounted.
    4. Ensure that the security is set up at the Tivoli Storage Manager client for the appropriate administrative ID for the NetApp filer.
    5. Determine objects to be backed up.
    6. Determine type of backup, incremental with SnapDiff.
    7. Decide if a new snapshot is to be created or an existing is to be used.
    8. Perform first backup to create a basic snapshot.
    9. Perform second backup to use the Snapshot Differential capabilities.
    10. Monitor progress and confirm completion.
    11. Review Tivoli Storage Manager error log for failures.
  21. Given a functioning Tivoli Storage Manager server and sufficient storage space, define storage pools for simultaneous write so that storage pools are configured to send data to multiple targets.
    With emphasis on performing the following tasks:
    1. Determine which Tivoli Storage Manager clients will use which storage pools.
    2. Configure the appropriate device class.
    3. Determine which storage pools will be used for simultaneous Write.
    4. Configure multiple targets for copy storage pools in appropriate storage pool hierarchy.
    5. Set appropriate AUTOCOPY value (Client, Migration, All).
  22. Given a functioning Tivoli Storage Manager server and vCenter ESX/ESXi 5.0 or later, configure VMWare backups.
    With emphasis on performing the following tasks:
    1. Determine which VMs have to be backed up.
    2. Determine the amount of data that as to be backed up.
    3. Define/adjust the storage pools according to needs
    4. Update/Install Tivoli Storage Manager client including the VMWare Backup tools.
    5. Using the client GUI configure the VM parameters for client providing access information for the ESX/vCenter and excluding unwanted VMs.
    6. Define a schedule for VM full backups.

Section 4:Administration and Monitoring

  1. Given an existing IBM Tivoli Storage Manager (Tivoli Storage Manager) server and reporting requirements, and installed and configured the Tivoli Storage Manager management console, configure common reporting so that reports can be forwarded to appropriate personnel
    With emphasis on performing the following tasks:
    1. Interpret reporting requirements and map them to Tivoli Common Reporting (TCR).
    2. Configure TCR to run against the Tivoli Storage Manager servers.
    3. Configure TCR E-mails and events to be sent to administrators covering failures and other pertinent data.
  2. Given a Tivoli Storage Manager server environment, review messages from the Tivoli Storage Manager server activity log so that errors and issues in the Tivoli Storage Manager environment can be detected.
    With emphasis on performing the following tasks:
    1. Use the Admin Center or CLI to query the server activity log by using appropriate filter statements.
    2. Review the server activity log output for errors.
  3. Given a functioning Tivoli Storage Manager server, use appropriate commands or utilities to ensure that the Tivoli Storage Manager database and recovery logs have sufficient space for daily operations.
    With emphasis on performing the following tasks:
    1. Determine whether the Tivoli Storage Manager server is running.
    2. For database volume check their size as follows:
      1. If Tivoli Storage Manager is running access the Administrative Command line and issue QUERY DBSPACE
      2. If Tivoli Storage Manager is not running issue DSMSERV DISPLAY DBSPACE
    3. For Log volumes check their size as follows:
      1. If Tivoli Storage Manager is running access the Administrative Command line and issue QUERY LOG FORMAT=DETAILED
      2. If Tivoli Storage Manager is not running issue DSMSERV DISPLAY LOG
    4. Use SET DBREPORTMODE to enable database information in the Tivoli Storage Manager Activity log.
  4. Given a proper setup of Tivoli Storage Manager server with real tape devices and library procedures, licensing of the component Disaster Recovery Manager, perform tasks to ensure that offsite vaulting is configured and automated.
    With emphasis on performing the following tasks:
    1. Define the Disaster Recovery Manager (DRM) Locations.
    2. Define retention policy for offsite tapes.
    3. Define procedures for offsite tape movement.
    4. Recognize security issues when move tape volumes offsite.
    5. Move tape volumes automatically by using DRM commands.
    6. Check the status of the tape volumes with DRM commands.
    7. Perform checkout and checkin controlled by DRM commands.
  5. Given a Tivoli Storage Manager environment where DRM is completely configured and in use, and files are being regularly sent offsite, perform a test of the disaster recovery plan so that the ability to recover server and client files can be verified.
    With emphasis on performing the following tasks:
    1. Deliver disaster recovery materials to a designated recovery site.
    2. Break out the disaster recovery plan and the disaster recovery media and follow the instructions, testing any scripts for automation of recovery where possible.
    3. If instructions are insufficient or data is not recoverable, take steps to correct these issues and try the test again.
    4. Continue testing and correcting until the Tivoli Storage Manager server, storage pools, and client data are successfully recovered.
    5. Conduct a plan review and update disaster recovery plan if needed.
  6. Given an existing Tivoli Storage Manager environment with copy storage pools and a Service Level Agreement, determine necessary daily maintenance requirements so that daily administration processes can be prepared.
    With emphasis on performing the following tasks:
    1. Create schedule for client backups.
    2. Create administrative maintenance schedule.
    3. Schedule or manually run database reorganization.
    4. Prepare recovery media and accompanying files to be sent offsite.
  7. Given an existing Tivoli Storage Manager server with a tape drive, label and check in tapes so that the Tivoli Storage Manager server has scratch volumes.
    With emphasis on performing the following tasks:
    1. Label Tape media for the Tivoli Storage Manager server.
    2. Check in tape media to the Tivoli Storage Manager server.
  8. Given the customers hardware, media types, and disk space available, monitor the Tivoli Storage Manager usage and availability of these resources.
    With emphasis on performing the following tasks:
    1. Identify media types available with customer's hardware.
    2. Confirm resource availability for daily tasks to complete successfully.
    3. Set appropriate migration thresholds for storage pools.
    4. Confirm available tape and disk resources.
  9. Given a Tivoli Storage Manager environment with backup, archive, restore, and retrieve client events scheduled, monitor these events so that the administrator is aware of the status of all events.
    With emphasis on performing the following tasks:
    1. Query the activity log.
    2. Query events.
    3. Interrogate client log files.
    4. Examine the Tivoli Storage Manager reports from Tivoli Monitoring.
    5. Determine type of backup (selective, incremental, etc.).
    6. Review all Tivoli Storage Manager logs for failures.
  10. Given a Tivoli Storage Manager server environment with configured backup schedule events and configured Tivoli Storage Manager Backup-Archive client so that a backup is scheduled and log files can be checked.
    With emphasis on performing the following tasks:
    1. Query events.
    2. Check client log files.
    3. Check client scheduler.
    4. Query activity log.
  11. Given two working, correctly configured Tivoli Storage Manager servers and a node requiring replication, manage the client node replication between the servers.
    With emphasis on performing the following tasks:
    1. Set up server-to-server communications,
    2. Specify a target replication server (set replserver),
    3. Use IMPORT NODE with the DATES parameter set to ABSOLUTE to synchronize data,
    4. On source server specify correct REPLSTATE for replicated Node,
    5. On target server issue UPDATE NODE with REPLMODE=SYNCRECEIVE,
    6. Query node to check that no new file spaces have been added.
    7. Update file space if new file space has been added.
  12. Given a proper setup of Tivoli Storage Manager Server and client backup data available in storage pools, configure and manage the generation of Backup sets.
    With emphasis on performing the following tasks:
    1. Define storage pool for toc data.
    2. Define management class and copy group to link to storage pool destination for toc data.
    3. Generate backup set with command or administrative schedule to extract data to external or internal storage devices.
    4. Specify the kind of data extraction and group nodes together if necessary.
    5. Check the content of the backup set and store the output external.
    6. Recognize the restrictions about compatibility and migration paths of storage devices.
    7. Recognize security issues when backup set volumes are stored offsite.
    8. Prepare a plan to import backup set data from other servers.
    9. Check if the backup set can be restored locally.
  13. Given an existing Tivoli Storage Manager server with a tape drive or tape library, SAN or LAN infrastructure, a Network Appliance, and the Network Appliance is snapshot capable, configure Network Appliance SnapMirror to Tape feature or configure Network Appliance SnapDiff API so that a successful backup of network attached NetApp Filers can be created.
    With emphasis on performing the following tasks:
    1. Verify the proper setup of the network data management protocol (NDMP) environment.
    2. Ensure there is a configured target for this backup.
    3. Ensure ONTAP and Tivoli Storage Manager client version level is supported.
    4. Ensure that it is not a VFiler environmentDecide what backup methodology is used.
    5. if SnapDiff API used, set up the environment.
    6. Configure the backup command.
    7. Execute Network Appliance backup by using NDMP, the SnapMirror to Tape feature or the SnapDiff API.
  14. Given an existing running Tivoli Storage Manager server, administrative client, use the Tivoli Storage Manager activity log and other commands to check which processes are running during deduplication.
    With emphasis on performing the following tasks:
    1. Determine a time from the Tivoli Storage Manager environment when deduplication is running.
    2. Issue appropriate query actlog and query process commands to determine activity during deduplication.
  15. Given a Tivoli Storage Manager server setup with storage pools prepared for deduplication, run the identification process.
    With emphasis on performing the following tasks:
    1. Define sequential storage pool for deduplication.
    2. Define policy destination with target to deduplication pool.
    3. Start Identify process manually or automatically.
    4. Free up storage pools from duplicates by backup storage pool and reclamation process.
    5. Check storage reduction after reclamation process.
    6. Check client-side deduplication reduction after successful backup.
  16. Given a configured Tivoli Storage Manager server, policy definitions for administrators, nodes and policies, execute Tivoli Storage Manager commands so that server information can be exported and imported.
    With emphasis on performing the following tasks:
    1. Identify Tivoli Storage Manager policy definitions.
    2. Identify system administrators.
    3. Identify client nodes.
    4. Identify policy domains.
    5. Issue import/export command.
  17. Given a correctly configured Tivoli Storage Manager server environment, configure activity log retention option so that the activity log is automatically pruned.
    With emphasis on performing the following tasks:
    1. Query the current value for activity log retention.
    2. Determine the change value.
    3. Update the value for activity log retention.
  18. Given an existing Tivoli Storage Manager server, administrative client, and Tivoli Common Reporting, extract capacity planning information so that information on current capacity usage for the Tivoli Storage Manager server can be determined.
    With emphasis on performing the following tasks:
    1. Determine information from the Tivoli Storage Manager environment which can help an organization with capacity planning.
    2. Produce capacity management reports which can help gauge Tivoli Storage Manager server growth.
  19. Given a functioning Tivoli Storage Manager server, set migration thresholds so that the flow of data through the storage pool is optimized.
    With emphasis on performing the following tasks:
    1. Determine appropriate migration thresholds for storage pools.
    2. Adjust the number of parallel migration processes.
    3. Set appropriate migration thresholds for storage pools.
    4. Schedule the change to the migration thresholds if needed.
    5. Optionally use the MIGDELAY parameter to delay migration a specified number of days.

Section 5:Performance Tuning and Troubleshooting

  1. Given the customer's available hardware and connectivity and IBM Tivoli Storage Manager (Tivoli Storage Manager) server availability, check the Tivoli Storage Manager Activity log, and client error and schedule logs to locate messages and errors so that the cause of backup failures can be corrected
    With emphasis on performing the following tasks:
    1. Query the activity log for the period of interest.
    2. Identify errors, warnings and, informational items.
    3. Determine corrective actions to take.
    4. Verify operational status of customer's hardware and operating system.
    5. Verify Tivoli Storage Manager server availability.
    6. Review Tivoli Storage Manager activity log, Tivoli Storage Manager client error and schedule logs, operating system error logs, and reports from Tivoli Monitoring.
    7. Correct issues with client backups.
  2. Given a failed Tivoli Storage Manager server installation, check appropriate logs to determine the cause of failure.
    With emphasis on performing the following tasks:
    1. Check location of installation executable has sufficient space.
    2. Check installation directory for log.txt and logs.zip.
    3. View log.txt for details of failure and correct as appropriate.
  3. Given a correctly configured Tivoli Storage Manager server environment, identify and locate DB2 logs and interpret SQL errors so that corrective action can be taken.
    With emphasis on performing the following tasks:
    1. Locate the DB2 error logs.
    2. Search the logs for errors, warnings, and informational items.
    3. Open the DB2 command window.
    4. Run db2 ? sqlnnnnn or db2 ? nnnnn sqlstate.
    5. Determine corrective actions to take.
  4. Given an operating Tivoli Storage Manager server, determine the performance capabilities of a single Tivoli Storage Manager server so that the performance capabilities of the Tivoli Storage Manager server has been identified
    With emphasis on performing the following tasks:
    1. Determine whether Tivoli Storage Manager is configured for manually or automatically performing Tivoli Storage Manager database reorganizations.
    2. Restrictions to table and index reorganization
    3. Schedule table reorganization.
      1. LLOWREORGTABLE
      2. REORGBEGINTIME
      3. REORGDURATION
    4. Schedule index reorganization.
      1. ALLOWREORGINDEX
      2. REORGBEGINTIME
      3. REORGDURATION
  5. Given a properly installed Tivoli Storage Manager server and client in a LAN infrastructure; analyze Tivoli Storage Manager services/processes, error logs,and TCP/IP connections so that causes for login, access, or client refusal can be properly identified
    With emphasis on performing the following tasks:
    1. Analyze Tivoli Storage Manager client error logs.
    2. Analyze Tivoli Storage Manager client access to Tivoli Storage Manager server.
    3. Analyze appropriate Tivoli Storage Manager client and server processes or services.
    4. Analyze TCP/IP connections and settings.
  6. Given the customer's hardware, network environment, and operating system, determine the cause of failure or lack of connectivity so that corrective action can be taken.
    With emphasis on performing the following tasks:
    1. Verify operational status of customer's hardware and operating system.
    2. Verify Tivoli Storage Manager server availability.
    3. Review Tivoli Storage Manager activity log, client event log, OS error logs, DB2 logs.
    4. Verify Tivoli Storage Manager communication related information in the options file.
    5. Verify communication devices and connectivity methods.
  7. Given a correctly configured Tivoli Storage Manager server environment, and a fully configured DB2 environment with Instance and Tivoli Storage Manager database up and running, perform tasks to identify database resource bottlenecks.
    With emphasis on performing the following tasks:
    1. Monitor database space defined and used.
    2. Monitor logging activity in active log and archive log.
    3. Check DB2 internal tasks like reorganization of table and index.
    4. Check Tivoli Storage Manager database intensive tasks like expiration and deduplication.
    5. Check DB2 diaglog for DB2 events.
    6. Used DB2 utilities like runstats and reorgchk and db2pd.
    7. Extend the database with Tivoli Storage Manager command.
    8. Extend active log by changing t Tivoli Storage Manager options.
    9. Adjust database backup trigger for activelog and archivelog.
  8. Given a correctly installed and connected Tivoli Storage Manager environment, perform backup and restores so that a successful backup or restore of client data can be performed with the required/expected performance.
    With emphasis on performing the following tasks:
    1. Determine that disk space requirements are met.
    2. Determine that clients Software requirements are met.
    3. Determine client hardware requirements are met.
    4. Monitor Tivoli Storage Manager client performance.
  9. Given the customer's hardware and operating system, determine the cause of failure of a specific storage-related device so that the failure can be corrected.
    With emphasis on performing the following tasks:
    1. Verify operational status of customer's operating system.
    2. Verify Tivoli Storage Manager server availability.
    3. Review Tivoli Storage Manager device class, tape drive, library configuration and attached devices.
    4. Review Tivoli Storage Manager activity log, client event log, OS error logs, and operational reports from Tivoli Common Reporting.
    5. Take corrective action.
  10. Given a Tivoli Storage Manager monitoring server, determine or resolve issues.
    With emphasis on performing the following tasks:
    1. Identify and describe the problem with monitoring i. e.: There is no data collected.
    2. Log in to Monitoring server and check agent Instance is working.
    3. Search Tivoli Storage Manager server activity log.
    4. Examine Problem Determination Guide regarding known problems.
    5. Search the Internet using given Error messages via Browser or Support Assistant.
    6. Enable Tracing as described in Problem Determination Guide.
    7. Open a PMR with IBM Support.
  11. Given the customers hardware and media types available, database size and estimated threshold, configure Tivoli Storage Manager database backup schedule so that database is automatically backed up.
    With emphasis on performing the following tasks:
    1. Identify media types available with customer's hardware.
    2. Run Set DBRecovery device class name with option (NUMStreams=number).
    3. Manually backup database with option (NUMStreams=number).
    4. Schedule database backup.
  12. Given the customer's available hardware and connectivity and Tivoli Storage Manager server availability, ensure that the client is registered, with a registered password, check the Tivoli Storage Manager Activity log, and client error and schedule logs to locate messages and errors so that the cause of client access issues can be corrected.
    With emphasis on performing the following tasks:
    1. Verify operational status of customer's hardware and operating system.
    2. Verify Tivoli Storage Manager server availability.
    3. Confirm connectivity between client and server (ping).
    4. Check that client node has connected with password access generate set in Options file
    5. Review Tivoli Storage Manager activity log, Tivoli Storage Manager client error and schedule logs, operating system error logs, and reports from Tivoli Common Reporting.
    6. Correct issues with client connectivity.
  13. Given less than optimal performance in a Tivoli Storage Manager environment, adjust Tivoli Storage Manager server and client parameters so that better performance is achieved and client SLAs are met.
    With emphasis on performing the following tasks:
    1. Investigate current performance of the Tivoli Storage Manager client and server.
    2. Determine where performance falls outside of agreed upon SLAs.
    3. Make changes to the Tivoli Storage Manager client and server solution to improve performance to meet SLAs, including changes to the dsmserv.opt, dsm.opt, and dsm.sys.
  14. Given a deduplicated volume that is destroyed, troubleshoot it so the volume can be fixed.
    With emphasis on performing the following tasks:
    1. Run AUDIT VOLUME to check each object on the volume, this marks bad ones as"destroyed".
    2. Run RESTORE VOLUME to recover the "active" files on the volume.
    3. Deleted aggregates are not restored.
    4. All links pointing to deleted chunks are marked "invalid".
    5. Run DELETE VOLUME DISCARDDATA=YES to delete the volume.
    6. Run VALIDATE EXTENTS to mark objects with invalid links as "damaged".
    7. Run RESTORE STGPOOL to.
      1. Look for chunks elsewhere in the pool.
      2. Move chunks from copy pool into target pool.
      3. Fix the invalid links.
  15. Given an issue which is required to be resolved, locate the appropriate Tivoli Storage Manager self-help resources so that self-help resources for Tivoli Storage Manager issues have been identified.
    With emphasis on performing the following tasks:
    1. Understand self-help resources available to help diagnose issues.
    2. When an issue occurs in the environment, locate self-help resources.
    3. Determine the appropriate reporting mechanism for resolving the issue, if necessary.

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