Test 000-580: IBM Case Manager V5.0

The test contains six sections totalling approximately 58 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections. 

Section 1 - Planning and Architecture (14%)

1. Demonstrate understanding of IBM Case Manager Architecture
2. Identify solutions best addressed by Case Manager
3. Identify minimum installation requirements
4. Identify key differences between development and production environments
5. Identify integrated product capabilities included in base license

Section 2 - Installation and Configuration (10%)

1. Demonstrate installation knowledge
2. Demonstrate knowledge of single server installation
3. Demonstrate knowledge of Case Manager Administration Client (CMAC) functionality
4. Demonstrate knowledge of deploying add-on software
5. Demonstrate knowledge of deployment validation procedures

Section 3 - Designing, Deploying and Testing a Case Solution (45%)

1. Demonstrate an understanding of the Case Manager object model
2. Demonstrate an understanding of Case Builder and it's Artifacts
3. Demonstrate an understanding of Case Client and Space Templates
4. Demonstrate an understanding of Case Task, Process Fragments and WPS Integration
5. Demonstrate an understanding of the security model
6. Demonstrate an understanding of custom mashup pages
7. Demonstrate an understanding of IBM Case Manager bundled components: Sametime, iLog JRules, Case Analyzer, Case Monitor, Case Content Analytics, eForms
8. Demonstrate an understanding of the deployment structure
9. Demonstrate an understanding of solution templates

Section 4 - Extending a Case Management Solution (17%)

1. Demonstrate knowledge of integrating custom widgets, eForms, iLog JRules and analytics customization
2. Identify other IBM add-on products to extend Case Manager capabilities
3. Identify WPS capabilities to extend Case Manager capabilities
4. Demonstrate an understanding of building a custom application using REST service APIs

Section 5 - Migrating a Solution to a Production Environment (9%)

1. Demonstrate an understanding of using FileNet Deployment Manager
2. Demonstrate an understanding of requirements and steps to deploy to production
3. Demonstrate an understanding of configuring security in a production environment

Section 6 - Troubleshooting (5%)

1. Describe how to monitor the system
2. Understanding the Case Manager logs: Case Builder, Case Client, API
3. Describe important add-on and platform logs external to Case Manager