Test 000-433: IBM Tivoli Storage Manager V5.5 Implementation

Section 1 - Planning

1. Given a qualified, feasible customer service level agreement, and business and legal data retention requirements, apply these agreements to the policy workshop recommendations so that a qualified, validated data retention plan for TSM is produced

With emphasis on performing the following:
1. Determine feasibility of customer's service level agreement request with current version of TSM
2. Apply Business and legal data retention requirements to policy retention requirements
3. Review policy retention recommendations
4. Produce a data retention plan


2. Given the SLAs and design requirements, evaluate the features of TSM to design a solution which meets requirements while minimizing cost

With emphasis on performing the following:
1. Interpret business SLAs and retention requirements into technical requirements
2. Match technical requirements to TSM features
3. Evaluate the cost of each of the features in TSM which can be applied to the technical requirements
4. Design a TSM solution which meets the requirements with the minimum cost


3. Given the knowledge of a proposed TSM server environment, a working internet connection and an internet browser, compare the characteristics of the proposed environment with system requirements so that compliance is confirmed

With emphasis on performing the following:
1. Open internet browser
2. Navigate to IBM web site
3. Navigate to IBM Tivoli Storage Manager Product web page
4. Select server requirements
5. Select entry for appropriate server platform
6. Review requirements
7. Compare proposed server environment to requirements


4. Given client hardware, network protocols, and applications, identify customer hardware and OS software, determine network connectivity and locate applications so that a list of hardware, operating systems software and OS configuration requirements for TSM is produced

With emphasis on performing the following:
1. Discover customer's hardware to be used with TSM
2. Identify Operating systems used on discovered hardware
3. Determine network connectivity and protocols available
4. Locate running applications on hardware to be used with TSM


5. Given the configuration management information about the customer environment, identify the systems and applications in the environment so that a list of required TSM nodes can be determined

With emphasis on performing the following:
1. Identify the systems and applications in the environment
2. Map the systems and application to TSM client nodes


6. Given customer requirements and a knowledge of the TSM product family, identify special application requirements to design an appropriate TSM solution

With emphasis on performing the following:
1. Gather customer requirements
2. Obtain knowledge of TSM related products
3. Match TSM family products with customer requirements
4. Recommend appropriate TSM family products


7. Given hardware, operating systems, and network connectivity requirements, evaluate bare machine recovery so that the most appropriate methodology can be determined

With emphasis on performing the following:
1. Determine customer's hardware to be used with TSM
2. Identify Operating systems used on hardware
3. Determine network connectivity and protocols available
4. Determine the most appropriate bare machine recovery method for the customer's environment


8. Given the SLAs, design requirements, existing hardware, and hardware preferences, evaluate the infrastructure and design goals, so that a TSM solution which meets requirements and maps to specific hardware is produced

With emphasis on performing the following:
1. Interpret network infrastructure to determine if it's sufficient to meet needs
2. Determine if a SAN solution should be deployed for TSM and the systems where it should be deployed
3. Evaluate the disk infrastructure of the customer to determine what's appropriate for the TSM server and client
4. Evaluate TSM server hardware to determine what's appropriate for the TSM server
5. Design a TSM solution which meets requirements with given hardware


9. Given customer requirements and knowledge of TSM V5.5, identify features to best address customer requirements so that an appropriate TSM solution is designed

With emphasis on performing the following:
1. Gather customer requirements
2. Obtain knowledge of IBM TSM V5.5 server features
3. Identify TSM V5.5 server features which meet customer requirements
4. Recommend appropriate TSM V5.5 server and client features


10. Given the customer's hardware, total amount of data to be saved, percentage of daily change rate for the data, the network connectivity available, and policy recommendations, evaluate the infrastructure and requirements, so that TSM backup methods for client data can be recommended

With emphasis on performing the following:
1. Determine customer's available hardware
2. Identify total amount of data to be saved
3. Identify percentage of data that is changed daily
4. Determine network connectivity and protocols available
5. Review policy recommendations for TSM client nodes


11. Given the SLAs, design and security requirements, network infrastructure, amounts of data, and types of data, determine TSM storage, feature and database configuration so that the number and location of TSM server instances in a particular design is planned

With emphasis on performing the following:
1. Interpret network infrastructure to determine where it would be appropriate to place TSM servers
2. Determine the number of copy pools and versions required in TSM to meet design requirements
3. Determine the features of TSM to be used to meet design requirements
4. Estimate the size of TSM server databases in the environment
5. Identify security requirements


12. Given customer requirements, knowledge of hardware components and knowledge of TSM design, identify appropriate hardware components needed so that an appropriate TSM solution can be determined

With emphasis on performing the following:
1. Gather customer requirements
2. Obtain knowledge of hardware characteristics
3. Obtain knowledge of TSM solution design
4. Apply solution design and hardware component knowledge to customer requirements
5. Recommend appropriate hardware to implement the TSM solution

Section 2 - Installation

1. Given the network and hardware that meet requirements for TSM, determine and verify the configuration of existing hardware, so that TSM software can be installed and configured

With emphasis on performing the following:
1. Verify latest TSM V5.5 system requirements on the IBM Tivoli support Web site
2. Ensure that the required operating system is installed
3. Ensure that the required browser is installed
4. Test the system for network connectivity
5. Verify disk and volume or directory space requirements are set up correctly
6. Verify characteristics of tape device and verify that it is set up correctly


2. Given a correctly set up system and network which meet the requirements, and access to the TSM code, follow the documented TSM server installation steps for Windows so that the TSM server is installed on the system

With emphasis on performing the following:
1. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site
2. Install the TSM server code from the appropriate media (CD or downloaded)


3. Given a correctly set up system and network which meet the requirements, and access to the TSM code, follow the documented TSM server installation steps for UNIX or Linux so that the TSM server is installed on the system

With emphasis on performing the following:
1. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site
2. Install the TSM server code from the appropriate media (CD or downloaded)


4. Given that the environment requirements are met and the TSM server is correctly installed, work through the Install Products dialog so that the license files are installed

With emphasis on performing the following:
1. Install the license files from the appropriate media (CD or downloaded)


5. Given that the environment requirements are met and the TSM server is correctly installed, work through the Install Products dialog so that the language packs are installed

With emphasis on performing the following:
1. Install the language packs from the appropriate media (CD or downloaded)


6. Given that the environment requirements are met and the TSM server is correctly installed, work through the Install Products dialog so that the device drivers are installed

With emphasis on performing the following:
1. Install the device drivers from the appropriate media (CD or downloaded)


7. Given that the environment requirements are met and the TSM server is correctly installed, perform the installation steps for the Integrated Solutions Console so that the Integrated Solutions Console is operating

With emphasis on performing the following:
1. Install the Integrated Solutions Console from the appropriate media (CD or downloaded)
2. Verify installation by accessing the console through a supported Web browser: http://<machine_name> :8421/ibm/console


8. Given that the environment requirements are met and the TSM server and the Integrated Solutions Console are correctly installed, perform the installation steps so that the TSM Administration Center can manage the Tivoli Storage Manager servers

With emphasis on performing the following:
1. Install the TSM Administration Center from the appropriate media (CD or downloaded).
2. Verify installation by accessing the console through a supported Web browser: http://<machine_name> :8421/ibm/console


9. Given that the environment requirements are met and the TSM server is correctly installed, perform the installation steps so that the TSM backup-archive client is properly installed

With emphasis on performing the following:
1. Install the TSM Backup-archive client from the appropriate media (CD or downloaded)


10. Given a correctly installed BA Client and TSM Server, implement and configure JBB, LVSA and the Administrative Client so that additional client features are available

With emphasis on performing the following:
1. Perform custom installation of the TSM Backup-archive client from the appropriate media (CD or downloaded).
2. Initialize and start services on the appropriate platform


11. Given a working TSM environment, install the Storage Agent and configure TSM server and client, so that LAN-free backups can be performed

With emphasis on performing the following:
1. Configure the TSM server for library sharing
2. Install storage agent software for each LAN-free client
3. Define the paths to the tape drives from the storage agent
4. Configure the options file on the client for connectivity
5. Validate connectivity


12. Given an existing TSM server and operational reporting requirements, install and configure the TSM management console and operational reporting so that reports can be forwarded to appropriate personnel

With emphasis on performing the following:
1. Interpret reporting requirements and map them to TSM Operational reporting
2. Configure Operational Reporting to run against the TSM servers
3. Configure Operating Reporting e-mails and events to be sent to administrators covering failures and other pertinent data

Section 3 - Configuration

1. Given that the TSM server is installed, modify the dsmserv.opt file and issue server option set commands so that server options are set appropriately

With emphasis on performing the following:
1. Configure options in dsmserv.opt that are appropriate to a customer's environment
2. Configure options using server set commands that are appropriate to a customer's environment


2. Given a correctly configured TSM server environment, a correctly configured Integrated Solutions Console (ISC) and an Internet connection, add a TSM server connection to the Administration Center to provide centralized access to the TSM server

With emphasis on performing the following:
1. Using a Web browser, log on to the ISC
2. Provide server connection information in the Storage Devices portlet


3. Given a working TSM environment, TSM client options file and knowledge of customer environment, configure client and server security related options so that TSM server and client operates in a custom security designed environment

With emphasis on performing the following:
1. Determine security requirements before installing TSM
2. Determine if a firewall will be needed
3. Determine who will be performing backup
4. Determine if password encryption be used
5. Determine is SSL a requirement
6. Determine if the client or the server be behind a proxy server or firewall
7. Determine if TSM Ports need to be turned on or turned off for proper operation
8. Evaluate the client environment. Allow only admin backup and restores over certain ports
9. Determine where passwords files need to be stored ( passworddir)
10. Determine retention policy as related to security
11. Determine how to preserve file dates related to security
12. Determine whether data shredding is required based on customer requirements
13. Determine whether data encryption is required based on customer requirements


4. Given the customers hardware, media type available, network connectivity being used, policy recommendations, and the TSM commands and processes necessary, configure tape library, drives and device class so that the library is ready for use

With emphasis on performing the following:
1. Determine customer's available hardware
2. Configure appropriate device drivers
3. Identify media types available with customer's hardware
4. Determine network connectivity and protocols available
5. Configure library, drives, path and device classes


5. Given a functioning TSM server, examine number of files to be backed up, so that appropriately sized database and log volumes can be created

With emphasis on performing the following:
1. Determine the number of files and the number of versions to properly size the database
2. Define database volumes (most TSM databases are limited to 100GB for performance)
3. Define log volumes based on the size of the database (size limit is 13GB)


6. Given a functioning TSM server and sufficient storage space, define a primary storage pool so that it is configured and ready for use

With emphasis on performing the following:
1. Determine what device class to use
2. Determine what type of storage pools to create and define them


7. Given a functioning TSM environment where client data has been backed up to the primary storage pools, configure copy storage pools, so that primary storage pool backups can be processed

With emphasis on performing the following:
1. Determine which primary pool the copypool will be created for
2. Determine the format of the primary pool as it must be the same data format as the source storage pool (NATIVE, NONBLOCK, or any of the NDMP formats for a regular copy storage pool)
3. Define the copy storage pool specifying the pooltype as copy


8. Given an installed TSM server environment, configure active data pools so that storage pools are designed and configured appropriately

With emphasis on performing the following:
1. Determine which TSM clients will use active-data pools
2. Define active data pools as target for active data


9. Given a functioning TSM server and client, and an existing policy domain and policy set, create a management class so that backup and archive copy groups can be added

With emphasis on performing the following:
1. Define management classes according to the retention requirements


10. Given multiple TSM server instances, configure enterprise management and server-to-server communications so that TSM policy and objects are standardized and TSM administration is centralized

With emphasis on performing the following:
1. Configure server-to-server communications
2. Configure TSM objects to be centrally managed using enterprise management


11. Given an existing TSM server, SAN or LAN infrastructure, and a supported NDMP device, install and configure TSM support for the NDMP device so that the device can be backed up and restored

With emphasis on performing the following:
1. Determine the location of the NAS backups
2. Configure TSM policy and Storage Pools for NDMP operations
3. Schedule the NDMP backups


12. Given a correctly installed TSM server, configure TSM client options so that the TSM client backup-archive functions are working properly

With emphasis on performing the following:
1. Determine what client options are appropriate


13. Given a correctly installed and configured TSM environment, install and configure the TSM backup-archive client in the cluster environment so that Cluster volumes can be backed up successfully

With emphasis on performing the following:
1. Verify Cluster environment
2. Configure the Client Options file (DSM.OPT) for each cluster group (clusternode yes)
3. Validate the setup on each node


14. Given a correctly installed and configured TSM environment, configure the BA client so that files are backed up using adaptive subfile backup

With emphasis on performing the following:
1. Configure the server to allow this type of backup
2. On the server issue: SET SUBFILE CLIENT
3. Set the subfilebackup, subfilecachepath and subfilecachesize options in your client options file "dsm.opt"
1. set the subfilebackup option to yes (subfilebackup yes)
2. subfilecachepath (/mydir/cachedir)
3. subfilecachesize (500M)


15. Given a functioning TSM environment, a Service Level Agreement (SLA) or other set of documentation stating the recovery requirements for the business, descriptions of hardware being used in the environment, off-site media storage location information, and the bare machine recovery tools to be used, configure Disaster Recovery Management, so that the server and the client data can be recovered in the event of a disaster

With emphasis on performing the following:
1. Determine which storage pools will be managed by disaster recovery manager
2. Gather requirements for recovery plan
3. Specify defaults for the disaster recovery plan file
4. Create recovery instructions files
5. Use the query drmstatus command to verify the status of your plan
6. Determine location of off-site storage
7. Configure Disaster Recovery tape rotation

Section 4 - Administration

1. Given an existing TSM server with a tape drive, label and check in tapes so that the TSM server has scratch volumes

With emphasis on performing the following:
1. Label Tape media for the TSM server
2. Check-in tape media to the TSM server


2. Given access to a TSM server through the Administration Center or Administrative command line interface (CLI), and client machine, add the client to the TSM server so that client nodes can be accessed and managed

With emphasis on performing the following:
1. Use the CLI or Administration Center to register the client node
2. Verify the client nodes can access the TSM server


3. Given a working TSM environment where there is the need to have one node restore data backed up from another node, create a node access so that one node now has been granted the authority to restore files for another specified node

With emphasis on performing the following:
1. Create a node access list to grant a given node the ability to restore ALL data backed up from another node


4. Given a correctly installed and connected TSM environment, perform backup so that a successful backup of client data can be created

With emphasis on performing the following:
1. Connect to the TSM server through the CLI or GUI
2. Determine objects to be backed up
3. Determine type of backup (selective, incremental, etc.)
4. Initiate backup
5. Monitor progress and confirm completion
6. Review TSM error log for failures


5. Given a correctly installed and connected TSM environment, perform a restore operation so that successful restore of client data can be obtained

With emphasis on performing the following:
1. Connect to the TSM server through the CLI or GUI
2. Determine objects and location to be restored
3. Determine type of restore (point in time, single file, classic, no query, current, inactive etc.)
4. Initiate restore
5. Monitor progress and confirm completion
6. Review TSM error log for failures


6. Given a correctly installed and connected TSM environment, perform an archive so that a successful archive of client data can be created

With emphasis on performing the following:
1. Connect to the TSM server through the CLI or GUI
2. Determine objects to be archived
3. Initiate archive
4. Monitor progress and confirm completion
5. Review TSM error log for failures


7. Given a correctly installed and connected TSM environment, perform a retrieve of archived files so that a successful retrieve of client data can be verified

With emphasis on performing the following:
1. Connect to the TSM server through the CLI or GUI
2. Determine objects and location to be retrieved
3. Initiate the retrieve operation
4. Monitor progress and confirm completion
5. Review TSM error log for failures


8. Given client backup and archive data volume, available storage pool size being used and the amount of TSM Server time available for maintenance, create administrative schedules so that server maintenance is automated

With emphasis on performing the following:
1. Identify media types available with customer's hardware
2. Identify client backup and archive volume and storage pool sizes
3. Determine the client backup window to create TSM server maintenance window
4. Create maintenance schedules


9. Given a correctly configured TSM server environment, configure activity log retention option so that the activity log is automatically pruned

With emphasis on performing the following:
1. Query the current value for activity log retention
2. Determine the change value
3. Update the value for activity log retention


10. Given the customers hardware and media types available, database size and estimated threshold, configure TSM database backup trigger so that database is automatically backed up

With emphasis on performing the following:
1. Identify media types available with customer's hardware
2. Define backup trigger
3. Set logmode to rollforward


11. Given a functioning TSM server, set migration thresholds, so that the flow of data through the storage pool is optimized

With emphasis on performing the following:
1. Determine and set appropriate migration thresholds for your storage pools
2. Optionally use the MIGDELAY parameter to delay migration a specified number of days


12. Given a correctly installed BA Client, implement and configure a schedule so that files are backed up automatically to insure that data is available as needed

With emphasis on performing the following:
1. Determine what needs a scheduled backup, archive, restore and retrieve
2. Determine the schedule mode required (polling or prompted)
3. Define a schedule on the server according to the policy requirements
4. Associate the client node to the schedule
5. Invoke the schedule services on the client node
6. Verify schedule log file has all schedule occurrences listed


13. Given a correctly installed TSM environment, generate a backup set, then perform a query of the backupset so that the contents can be validated

With emphasis on performing the following:
1. Determine what files need to be included in a backup set
2. Determine location for storing the backup set. (portable media, TSM server Client workstation)
3. Generate a backupset (or point in time backupset) on the server
4. Issue a Query Backupset command on the server to verify backup set was properly generated


14. Given a correctly configured TSM server environment, review messages from the TSM server activity log so that errors and issues in the TSM environment can be detected

With emphasis on performing the following:
1. Use the Administration Center or CLI to query the server activity log using appropriate filter statements
2. Review the server activity log output for errors


15. Given a TSM environment with backup, archive, restore, and retrieve client events scheduled, monitor these events so that the administrator is aware of the status of all events

With emphasis on performing the following:
1. Query events


16. Given a Tivoli Storage Manager environment where Disaster Recovery (DR) Management is completely configured and in use, and files are being regularly sent off-site, perform a test of the DR Plan so that the ability to recover server and client files can be verified

With emphasis on performing the following:
1. Deliver DR materials to a designated recovery site
2. Break out the disaster recovery plan and the DR media and follow the instructions, testing any scripts for automation of recovery where possible
3. If instructions are insufficient or data is not recoverable, take steps to correct these issues and try the test again
4. Continue testing and correcting until you successfully recover the TSM server, storage pools, and client data
5. Conduct a plan review and update DR plan if needed


17. Given an existing TSM server, administrative client, and Operational Reporting, extract capacity planning information so that information on current capacity usage for the TSM server can be determined

With emphasis on performing the following:
1. Determine information from the TSM environment which can help an organization with capacity planning
2. Extract capacity planning information from TSM Operational Reporting
3. Produce Capacity Management Reports which can help size the TSM server


18. Given a configured TSM server, policy definitions for administrators, nodes and policies, execute TSM commands so that server information and data can be exported and imported

With emphasis on performing the following:
1. Identify TSM Policy definitions
2. Identify system administrators
3. Identify client nodes
4. Identify policy domains
5. Issue import/export command

Section 5 - Performance Tuning and Problem Determination

1. Given the customers hardware, TSM maintenance level, and configured Operating system, validate the installation process using appropriate log files so that installation problems are detected

With emphasis on performing the following:
1. Verify TSM server level, OS level, and compatibility of hardware (supported or not)
2. Identify TSM Server availability
3. Review TSM activity log, Client event log, install log, OS error logs
4. Review the various logs for this TSM server instance


2. Given a correctly configured TSM server environment, review error messages from the TSM server activity log so that corrective action can be taken

With emphasis on performing the following:
1. Query the activity log for the period of interest
2. Identify errors, warnings and informational items
3. Determine corrective actions to take


3. Given an issue which needs to be resolved, determine the appropriate TSM resources so that a solution can be provided

With emphasis on performing the following:
1. Understand resources available to help diagnose issues
2. When an issue occurs in the environment, determine where to look for help in discovering the solution


4. Given the customers hardware, network environment, and operating system, determine the cause of failure or lack of connectivity so that corrective action can be taken

With emphasis on performing the following:
1. Verify operational status of customer's hardware and operating system
2. Verify TSM Server availability
3. Review TSM activity log, Client event log, OS error logs
4. Verify TSM communication related information in the options file
5. Verify communication devices and connectivity methods


5. Given the customers hardware and operating system, determine the cause of failure of a specific storage related device so that the failure can be corrected

With emphasis on performing the following:
1. Verify operational status of customer's hardware and operating system
2. Verify TSM Server availability
3. Review TSM device class, tape drive, library configuration and attached devices
4. Review TSM activity log, Client event log, OS error logs and operational reports
5. Take corrective action


6. Given the customers available hardware and connectivity and TSM Server availability, check the TSM Activity log, and Client error and schedule logs to locate messages and errors so that the cause of backup failures can be corrected

With emphasis on performing the following:
1. Verify operational status of customer's hardware and operating system
2. Verify TSM Server availability
3. Review TSM activity log, Client event log, OS error logs, client schedule logs and operational reports
4. Correct issues with client backups


7. Given poor performance in a TSM environment, adjust TSM server and client parameters so that better performance is achieved and client SLAs are met

With emphasis on performing the following:
1. Investigate current performance of the TSM client and server
2. Determine where performance falls outside of agreed upon SLAs
3. Make changes to the TSM client and server solution to improve performance to meet SLAs, including changes to the dsmserv.opt, dsm.opt, and dsm.sys


8. Given a TSM server, determine issues with damaged or lost media and attempt to repair or restore them so that the faults with the media are corrected

With emphasis on performing the following:
1. Determine if any tape or disk media in the TSM server is damaged or lost
2. Attempt to recover or repair the media
3. If media is destroyed, attempt to restore the data


9. Given a Tivoli Storage Manager environment where the amount of tape media being used is increasing faster than the increase in the amount of data being stored, determine the issues that are causing the inefficient use of media and correct them so that media usage is optimized

With emphasis on performing the following:
1. Verify that all collocated client data really needs to be collocated
2. Check volume content and database for inconsistencies
3. Ensure that tape reclamation and expiration are running regularly
4. Check to see if data retention is on where it should be off
5. Check the reclamation threshold to see if it's appropriate
6. Check the reusedelay to see if it's set too high
7. Check the off-site reclaim limit for the storage pool to see if it's too low
8. Check the parameters in the archive copy group