Test 428: IBM System z Technical Support V3

1. Evaluate and Establish Customer Environment and Plans

1. Evaluate and document current customer environment (i.e. equipment, software, staff usage, satisfaction, need for change and growth)
2. Describe System z features, architectural advantages relevant to customer environment and plans. Contrast with current customer environment and competitive offerings at a level consistent with the customer audience. These features include:
1. z10 and commonly occurring previous versions of System z models, related software and middleware.
2. Specialty engines (i.e. – IFL, zIIP. zAAP, ICF) use and benefits
3. Models (i.e. -Business Class, Enterprise Class)
4. Permanent and temporary capacity offerings (i.e. – CoD, Capacity Provisioning)
5. Security offerings (i.e. – Crypto, TKE, Tivoli offerings)
6. Storage products and storage management options for z/OS and z/Linux
7. I/O options (e.g. – Infiniband, ICB-4, FICON)
8. Performance Improvements (e.g. - HiperDispatch)
9. Modernization of legacy applications (e.g. – Rational Rapid Application Development Tools)
10. Systems management
11. Software pricing options under z/OS and z/Linux


3. Identify opportunities (i.e. Data Warehousing, SOA, Business Resilience, virtualization, and workload consolidation). Solve customer business problems using tools, methods and processes including:
1. Benchmarks
2. Capacity planning tools
3. Financial modeling tools
4. TechLine

2. Apply Information /Installation Planning / Migration Considerations +

1. Create accurate including configuration for hardware; identify software, and services based upon the needs and expectations of the customer. Consider physical site requirements
2. Identify areas of risk, discuss with customer, relevant business partner(s), and IBM team.
3. Create a mutually developed implementation plan with the customer.
4. Establish mutually agreed post installation support plan.
5. Describe and perform Solution Assurance Review using SAPR process.

3. Installation and Post Install Support

1. Ensure implementation plan is executed per requirements (including all necessary vendors, business partners, and IBM team groups)
2. Ensure the customer expectations have been met