Test 000-061: IBM Dynamic Infrastructure Technical Support Leader

Evaluate and Establish Customer Environment and Plans

1. Articulate Dynamic Infrastructure vision and model
1. Handle questions and technical discussions with various customer audiences
2. Link vision to workable model for the customer environment
2. Evaluate and document current customer environment
1. Equipment (server, storage, network)
2. Software IBM, customer and ISV
3. Staff usage and skills
4. Use of services
5. Current DR Strategy
6. Current number of servers
7. Current energy efficiency strategy
8. Current regulatory compliance and controls
9. Current and future data center strategy and operational models
10. Customer Satisfaction
11. Process (Service Delivery, support & Mgmt, Security & Compliance)
12. Site and Facilities
13. Need for change and growth
14. Resistance to change and growth and new operational models
3. Identify opportunities (i.e. Energy Efficiency, Business Resilience, Virtualization and Consolidation, Information Infrastructure, Data Warehousing, and SOA ). Solve customer business problems using tools, methods and processes including:
1. Benchmarks
2. Capacity planning tools
3. Financial modeling tools
4. TechLine, Design Centers, and Lab Services
5. DI Leadership Centers (Innovation Workshop, and follow on ramp billable services).
4. Describe IBM Server, and Software, Services features and architectural advantages relevant to customer environment and plans. Contrast with current customer environment at an architectural level consistent with the customer audience. These features may include:
1. New and commonly occurring previous versions of server models
2. New and commonly related software and middleware
3. Business resilience solutions
4. Energy efficiency solutions
5. Information Infrastructure solutions
6. Server consolidation and virtualization solutions
7. Storage consolidation and virtualization solutions
8. Support services hardware and software
9. Security offerings (i.e. – Crypto, TKE, Tivoli offerings)
10. Service offerings
11. Storage products and storage management options for z/OS, Linux, AIX, i/5, and Windows
12. Modernization of legacy applications (Rational Rapid Application Development Tools)
13. Systems management
14. Service management
15. Compliance support
16. Describe TCO and ROI
1. Software pricing options
2. Financial planning options

Apply Information / Installation Planning / Migration Considerations

1. Create accurate project plan with time line including configuration for hardware; identify software, services and other resources based upon the needs and expectations of the customer. Consider physical site requirements. Identify roles and responsibilities for team members
2. Identify areas of risk, discuss with customer, relevant business partner(s), and IBM team.
3. Create a mutually developed implementation plan with the customer.
4. Establish mutually agreed post installation support plan.
5. Document customer expectations
1. Establish metrics
2. Document performance expectations
6. Describe and perform Solution Assurance Review using SAPR process.

Installation and Post Install Support

1. Ensure implementation plan is executed per requirements (including all necessary vendors, business partners, and IBM team groups)
1. Conduct periodic status meetings
2. Create corrective action plans
3. Track completion dates
4. Track payment schedule
2. Ensure the customer expectations have been met
1. Document checkpoints and acceptance
2. Document exceptions
3. Document changes
4. Document planned performance and actual performance
5. Conduct summary review session

Business Resilience Speciality

Energy Efficency Speciality

Information Infrastructure Specialty

Virtualization and Consolidation Speciality