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Test 000-037: IBM Tivoli Storage Manager V6.2 Implementation


Note: This test will be withdrawn on Nov 30 2013.
The replacement test is: (000-590) IBM Tivoli Storage Manager V6.3 Implementation


Section 1: Planning


  1. Given a qualified, feasible customer service level agreement (SLA), and business and legal data retention requirements, apply these agreements to the policy recommendations so that a qualified, validated data retention plan for IBM Tivoli Storage Manager (Tivoli Storage Manager) is produced.
    With emphasis on performing the following tasks:

    1. Determine feasibility of customer's SLA request with current version of Tivoli Storage Manager.

    2. Apply business and legal data retention requirements to policy retention requirements.

    3. Review policy retention recommendations.

    4. Differentiate between Backup and Archive in the storage management plan design.

    5. Produce a storage management plan.

  2. Given the SLAs and design requirements, evaluate the features of Tivoli Storage Manager to design a solution which meets requirements while minimizing cost.
    With emphasis on performing the following tasks:

    1. Interpret business SLAs and retention requirements into technical requirements.

    2. Match technical requirements to Tivoli Storage Manager features.

    3. Evaluate the cost of each of the features in Tivoli Storage Manager which can be applied to the technical requirements.

    4. Design a Tivoli Storage Manager solution which meets the requirements with the minimum cost.

  3. Given the knowledge of a proposed Tivoli Storage Manager server environment, a working Internet connection and an Internet browser, compare the characteristics of the proposed environment with system requirements so that compliance is confirmed.
    With emphasis on performing the following tasks:

    1. Open internet browser.

    2. Check Tivoli Storage Manager server recommendations on the various Tivoli Storage Manager Web sites. (test on the TSM Wiki Web Site)

    3. Select server requirements.

    4. Select entry for appropriate server platform.

    5. Review requirements.

    6. Compare proposed server environment to requirements and recommendations.

  4. Given client hardware, network protocols, and applications, identify customer hardware and OS software, determine network connectivity and locate applications so that a list of hardware,operating systems software and OS configuration requirements for Tivoli Storage Manager is produced.
    With emphasis on performing the following tasks:

    1. Discover customer's hardware to be used with Tivoli Storage Manager.

    2. Identify operating systems used on discovered hardware.

    3. Determine network connectivity and protocols available.

    4. Locate running applications on hardware to be used with Tivoli Storage Manager.

  5. Given the configuration management information of the customer environment, identify the systems and applications in the environment so that a list of required Tivoli Storage Manager nodes can be determined.
    With emphasis on performing the following tasks:

    1. Identify the systems and applications in the environment.

    2. Map the systems and application to Tivoli Storage Manager client nodes.

  6. Given customer requirements and knowledge of the Tivoli Storage Manager product family, identify special application requirements to design an appropriate Tivoli Storage Manager solution.
    With emphasis on performing the following tasks:

    1. Verify customer requirements.

    2. Match Tivoli Storage Manager family products with customer requirements.

    3. Recommend appropriate Tivoli Storage Manager family products.

  7. Given hardware, operating systems, and network connectivity requirements, evaluate bare machine recovery so that the most appropriate methodology can be determined.
    With emphasis on performing the following tasks:

    1. Determine customer's hardware to be used with Tivoli Storage Manager.

    2. Identify operating systems used on hardware.

    3. Determine network connectivity and protocols available.

    4. Determine the most appropriate bare machine recovery method for the customer's environment.

  8. Given the SLAs, design requirements, existing hardware, and hardware preferences, evaluate the infrastructure and design goals so that a new Tivoli Storage Manager solution which meets requirements and maps to specific hardware is produced.
    With emphasis on performing the following tasks:

    1. Interpret network infrastructure to determine if it is sufficient to meet needs.

    2. Determine if a LAN-free solution should be deployed for Tivoli Storage Manager and the systems where it should be deployed.

    3. Determine if deduplication is required to reduce the data amount to transfer over the network.

    4. Evaluate the performance of backups and restores over a slow network if data is deduplicated.

    5. Evaluate the disk infrastructure of the customer to determine what is appropriate for the Tivoli Storage Manager server and client.

    6. Evaluate Tivoli Storage Manager server hardware to determine what is appropriate for the Tivoli Storage Manager server.

    7. Design a Tivoli Storage Manager solution which meets the requirements with a given hardware.

  9. Given customer requirements, knowledge of Tivoli Storage Manager, and knowledge of DB2 vocabulary, identify features to best address customer requirements so that an appropriate Tivoli Storage Manager solution is designed.
    With emphasis on performing the following tasks:

    1. Identify Tivoli Storage Manager server features which meet customer requirements.

    2. Explore the benefits of the DB2 backend.

    3. Recommend appropriate Tivoli Storage Manager server and client features.

  10. Given the customer's hardware, total amount of data to be protected, percentage of daily change rate for the data, the network connectivity available, policy recommendations, and client applications, evaluate the infrastructure and requirements so that Tivoli Storage Manager backup methods for client data can be recommended.
    With emphasis on performing the following tasks:

    1. Determine customer's available hardware.

    2. Identify total amount of data to be protected.

    3. Identify percentage of data that is changed daily.

    4. Determine network connectivity and protocols available.

    5. Determine storage pool usage for deduplication.

    6. Determine data transfer over a secure connection and calculate the overhead.

    7. Review policy recommendations for Tivoli Storage Manager client nodes.

  11. Given the customer's business and policy criteria, evaluate the infrastructure and SLAs, so that Tivoli Storage Manager backup requirements for individual client application data can be protected.
    With emphasis on performing the following tasks:

    1. Determine customer's available hardware.

    2. Determine customer's application requirements.

    3. Identify total amount of data to be protected.

    4. Identify type of data to be protected.

    5. Determine network connectivity and protocols available.

    6. Review policy recommendations for Tivoli Storage Manager client nodes.

    7. Determine if client node is defined for TDP agent.

    8. Determine if special setup and configurations for TDP agent backups will be required.

  12. Given the SLAs, design and security requirements, network infrastructure, amounts of data, and types of data, determine Tivoli Storage Manager storage, feature and database configuration so that the number and location of Tivoli Storage Manager servers in a particular design is planned.
    With emphasis on performing the following tasks:

    1. Interpret network infrastructure to determine where it would be appropriate to place Tivoli Storage Manager servers.

    2. Determine the number of copy pools and versions required in Tivoli Storage Manager to meet design requirements.

    3. Determine the features of Tivoli Storage Manager to be used to meet design requirements.

    4. Estimate the size of the Tivoli Storage Manager server database in the environment.

    5. Estimate the approximate throughput of the Tivoli Storage Manager server, the amount of transactions and log records to decide how many instances are needed.

    6. Identify security requirements and usage of new security functions.

  13. Given customer requirements, knowledge of hardware components, and knowledge of Tivoli Storage Manager design, identify appropriate hardware components needed so that an appropriate Tivoli Storage Manager solution can be determined.
    With emphasis on performing the following tasks:

    1. Apply knowledge of hardware characteristics.

    2. Apply knowledge of Tivoli Storage Manager solution design.

    3. Apply solution design and hardware component knowledge to customer requirements.

    4. Recommend appropriate hardware to implement the Tivoli Storage Manager solution.


Section 2: Installation


  1. Given the network and hardware that meet requirements for IBM Tivoli Storage Manager (Tivoli Storage Manager), determine and verify the configuration of existing hardware, so that Tivoli Storage Manager software can be installed and configured.
    With emphasis on performing the following tasks:

    1. Verify latest Tivoli Storage Manager system requirements on the IBM Tivoli support Web site.

    2. Ensure that the required operating system version is installed.

    3. Ensure that the required browser version is installed.

    4. Test the system for network connectivity.

    5. Verify disk and volume or directory space requirements are set up correctly.

    6. Verify characteristics of tape device and verify that it is set up correctly.

  2. Given a correctly set up system which meets the hardware requirements of the configuration of existing file system or disks, ensure hardware is available for optimal installation of Tivoli Storage Manager database and logs so that hardware designated for the Tivoli Storage Manager server database and logs are ready to have database and logs installed and configured.
    With emphasis on performing the following tasks:

    1. Verify disk and volume or directory space requirements are set up correctly.

    2. Verify the database and recovery log directories on separate physical volumes or file systems.

    3. Use 4 - 8 directories for database space and spread them across as many physical devices or logical unit numbers (LUNs) as there are directories.

    4. Place the database and the logs on fast, reliable storage, with high availability characteristics.

  3. Given a correctly set up system and network which meet the requirements, and access to Tivoli Storage Manager code, determine whether the installation is new and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:

    1. Determine the OS platform.

    2. Determine if this is a new installation or an upgrade.

    3. Determine whether the upgrade is from V5.x or V6.x. If an upgrade from V5.x, use appropriate tools after installation.

    4. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.

    5. Identify location of most current Tivoli Storage Manager code, patches and fixes.

    6. Install the Tivoli Storage Manager server code to any supported operating system from the appropriate media (CD or electronic image).

    7. Install the license files from the appropriate media (CD or electronic image).

    8. Install the language packs from the appropriate media (CD or electronic image).

    9. Install the device drivers from the appropriate media (CD or electronic image).

    10. Verify the code installed correctly.

  4. Given a correctly set up system and network which meet the requirements, and access to the Tivoli Storage Manager code, determine whether the installation is an upgrade and follow the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.
    With emphasis on performing the following tasks:

    1. Determine the OS platform.

    2. Determine if this is a new installation or an upgrade.

    3. Determine whether the upgrade is from V5.x or V6.x. If an upgrade from V5.x, use appropriate tools after installation.

    4. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.

    5. Identify location of the most current Tivoli Storage Manager code, patches, and fixes.

    6. Plan the upgrade of the Tivoli Storage Manager server.

      1. Choose the method of upgrade.

      2. Ensure that enough storage space exists with the chosen upgrade method.

      3. Determine the location of the database and logs.

    7. Prepare the old Tivoli Storage Manager server.

      1. Back up the old system.

      2. Install the prepare utility.

      3. Extract the Tivoli Storage Manager V5 database.

      4. Uninstall the Tivoli Storage Manager V5 server.

    8. Install the Tivoli Storage Manager V6 server.

      1. Install DB2.

      2. Create and format the database and logs.

    9. Insert the old Tivoli Storage Manager V5 database into the new Tivoli Storage Manager V6 database.

    10. Verify new installation.

  5. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed, perform the installation or upgrade steps so that the Tivoli Storage Manager backup-archive client is properly installed.
    With emphasis on performing the following tasks:

    1. Install or upgrade the Tivoli Storage Manager Backup-archive client from the appropriate media (CD, download, or server).

    2. Determine which client options are appropriate.

    3. Configure Client nodes.

      1. Server Name

      2. TCP/IP port

      3. communication method

      4. modify the include/exclude list.

      5. verify the client options.

    4. Verify the client is working.

  6. Given a correctly installed BA Client and Tivoli Storage Manager server, implement and configure JBB, LVSA or VSS, and the Administrative Client so that additional client features are available.
    With emphasis on performing the following tasks:

    1. Perform custom installation of the Tivoli Storage Manager Backup-archive client from the appropriate media (CD or electronic image).

    2. Install the JBB.

    3. Customize the JBB if needed.

    4. Install Logical Volume Snapshot Agent, if needed.

    5. Customize LVSA or VSS if needed.

    6. Install the Administrative Client Command Line.

    7. Install the Web client.

    8. Customize the Web client if needed.

    9. Install the Tivoli Storage Manager Scheduler.

    10. Customize the Tivoli Storage Manager Scheduler.

    11. Initialize and start services on the appropriate platform.

  7. Given the software requirements your system must meet before the Tivoli Storage Manager Tivoli Integrated Portal (TIP), follow the installation and configuration steps so that the Tivoli Integrated Portal is installed and configured.
    With emphasis on performing the following tasks:

    1. Perform installation of Tivoli Storage Manager Administration Center following the GUI wizard, console wizard or silent mode install procedures.

    2. Verify the installation by opening a web browser to access the web address and port of the Administration Centre.

    3. Configure automatic startup of the Administration Center (if required).

    4. Confirm that the Tivoli Integrated Portal server is running.

    5. Define Administration Center users to the Tivoli Integrated Portal.

  8. Given the software requirements the system must meet before the Tivoli Storage Manager reporting and monitoring feature is installed, follow the installation and configuration steps so that the Monitoring and Reporting function is installed and configured.
    With emphasis on performing the following tasks:

    1. Perform installation of Tivoli Storage Manager Monitoring and Reporting following the wizard.

    2. Ensure that the Tivoli Enterprise Portal Server (TEPS) service is running.

    3. Ensure that the Tivoli Enterprise Monitoring Server (TEMS) service is running.

    4. Ensure that the Warehouse Proxy service is running.

    5. Ensure that the Warehouse Summarization and Pruning Agent service is running.

    6. Ensure that the Monitoring Agent service is running.

    7. Configure Data Sources.

    8. View report as HTML or PDF.

  9. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed and operating, install and configure the Tivoli Storage Manager backup archive client in a clustered node environment so that a working Tivoli Storage Manager backup archive client in a clustered environment is available.
    With emphasis on performing the following tasks:

    1. Install the Tivoli Storage Manager Backup-archive client from the appropriate media (CD or downloaded) onto each local node in the cluster. Ensure the application files are stored in the same location on each cluster node.

    2. Register a Tivoli Storage Manager node on the Tivoli Storage Manager server specifically for the cluster node.

    3. Define a client options file on the cluster shared disk resources with the following options where appropriate.

      1. ServerName

      2. TCPPORT

      3. COMMETHOD

      4. Clusternode yes on each cluster node

      5. Nodename

      6. Domain

      7. Password access generate

      8. errorlogname **use shared disk resources**

      9. schedlogname **use shared disk resources**

    4. Verify each cluster node backup archive client is working by using the appropriate shared resource options file.

  10. Given a working Tivoli Storage Manager environment, install the storage agent and configure Tivoli Storage Manager server and client, so that LAN-free backups can be performed.
    With emphasis on performing the following tasks:

    1. Configure the Tivoli Storage Manager server for library sharing.

    2. Install storage agent software for each LAN-free client.

    3. Define the paths to the tape drives from the storage agent.

    4. Configure the options file on the client and storage agent for connectivity.

    5. Check that the Tivoli Storage Manager server option files and the storage agent option files have matching values.

    6. Validate connectivity.


Section 3: Configuration


  1. Given that the IBM Tivoli Storage Manager (Tivoli Storage Manager) server is installed, modify the dsmserv.opt file and issue server option commands so that server options are set appropriately.
    With emphasis on performing the following tasks:

    1. Configure options in dsmserv.opt that are appropriate to a customer's environment.

    2. Configure options by using server commands that are appropriate to a customer's environment.

  2. Given a working Tivoli Storage Manager environment, Tivoli Storage Manager client options file and knowledge of the customer's environment and security requirements, configure client and server connections and security-related options so that Tivoli Storage Manager server and client operates in a secure environment.
    With emphasis on performing the following tasks:

    1. Configure communication method.

    2. Configure Administrators who will be performing backup tasks.

    3. Configure password encryption if required.

    4. Configure SSL if required.

    5. Configure the client or the server if behind a proxy server or firewall.

    6. Configure Tivoli Storage Manager ports that need to be turned on or turned off for proper operation.

    7. Evaluate the client environment. Allow only admin backup and restores over certain ports.

    8. Configure where passwords files need to be stored ( passworddir).

    9. Configure the retention policy as related to security.

    10. Configure how to preserve file dates related to security.

    11. Configure data shredding if required based on customer requirements.

    12. Configure data encryption if required based on customer requirements.

  3. Given a Tivoli Storage Manager V6.2 environment where the DB2 configuration is not yet complete, configure DB2 for the Tivoli Storage Manager V6.2 server so that the Tivoli Storage Manager DB2 instance is configured.
    With emphasis on performing the following tasks:

    1. Create a Tivoli Storage Manager instance by using db2icrt command.

    2. Change the default path for the database if needed.

    3. Verify that there is a User ID with the appropriate rights in the instance directory for the server instance.

    4. Copy the device configuration and server options file to the instance directory.

    5. Create an appropriate location for the database and logs.

    6. Create and format the database and recovery logs.

    7. Configure the system for database backup.

    8. Configure the API for the database backup.

  4. Given the customers hardware, media type available, network connectivity being used, policy recommendations, and the Tivoli Storage Manager commands and processes necessary, configure tape library, drives and device class so that the library is ready for use.
    With emphasis on performing the following tasks:

    1. Configure appropriate device drivers

      1. In a Windows environment do the following use Windows Pass thru Device.

      2. Find the driver for the device from Microsoft and then load the native driver for the device.

      3. If a native driver is not available from Microsoft, visit the hardware vendor website to download the native driver. Then load native driver for device from this download.

      4. If the native driver is not available from the vendor, then use the Tivoli Storage Manager driver.

    2. Identify media types available with customer's hardware.

    3. Determine network connectivity and protocols available.

    4. Configure library, drives, path, and device classes.

  5. Given a functioning Tivoli Storage Manager server and sufficient storage space, define storage pools so that storage pools are configured and ready for use.
    With emphasis on performing the following tasks:

    1. Determine which Tivoli Storage Manager clients will use which storage pools.

    2. Configure the appropriate device class.

    3. Determine which type of storage pools to create based on the type of data backup requirements

    4. Determine the appropriate type class, including considerations for deduplication.

    5. Configure the primary storage pools.

    6. Configure the archive storage pools.

    7. Configure the copy storage pools.

    8. Configure the active-data storage pools.

  6. Given the customer's business requirements, the policy rules for data protection, storage pools available for use with data deduplication, and the amount and type of data to be deduplicated, configure data deduplication so that a configured storage pool and data deduplication process are available.
    With emphasis on performing the following tasks:

    1. Determine customer's available hardware.

    2. Determine customer's storage pools available.

    3. Define storage pool to be used for data deduplication.

    4. Identify total amount of data for data deduplication process.

    5. Identify type of data to be deduplicated.

    6. Review recommendations for Tivoli Storage Manager client data.

    7. Configure storage pool for client data deduplication process.

  7. Given the customer's business requirements, the policy rules for data protection, storage pools available for use with data deduplication, and the amount and type of data to be deduplicated, client options used and data and cache limits, configure client side data deduplication so that a configured storage pool and data deduplication process are available.
    With emphasis on performing the following tasks:

    1. Determine customer's storage pools available.

    2. Ensure storage pools can be used for data deduplication.

    3. Identify total amount of data for data deduplication process.

    4. Identify type of data to be deduplicated.

    5. Review recommendations for Tivoli Storage Manager client data.

    6. Configure client option file for client data and cache size limits.

    7. Configure client option file for client file exceptions.

    8. Configure storage pool for client data deduplication process.

  8. Given a functioning Tivoli Storage Manager server and client, and an existing policy domain and policy set, create a management class so that backup and archive copy groups can be added.
    With emphasis on performing the following tasks:

    1. Define management classes and copy groups according to:

      1. retention requirements

      2. backup locations

    2. Validate the policy set if necessary.

    3. Activate the policy set.

  9. Given multiple Tivoli Storage Manager server instances, configure enterprise management and server-to-server communications so that Tivoli Storage Manager policy and objects are standardized and Tivoli Storage Manager administration is centralized.
    With emphasis on performing the following tasks:

    1. Configure server-to-server communications.

    2. Configure the hierarchy of the enterprise management.

    3. Configure Tivoli Storage Manager objects to be centrally managed by using enterprise management.

    4. Test the server-to-server communications.

  10. Given an existing Tivoli Storage Manager server, SAN or LAN infrastructure, and a supported NDMP device, install and configure Tivoli Storage Manager support for the NDMP device so that the device can be backed up and restored.
    With emphasis on performing the following tasks:

    1. Configure the location of the NAS backups.

    2. Configure Tivoli Storage Manager policy and Storage Pools for NDMP operations.

    3. Schedule the NDMP backups.

  11. Given an existing Tivoli Storage Manager server with a tape drive or tape library, SAN or LAN infrastructure, a Network Appliance, and the Network Appliance is snapshot capable, configure Network Appliance SnapMirror to Tape feature so that a successful backup can be performed.
    With emphasis on performing the following tasks:

    1. Verify the proper set up of the NDMP environment.

    2. Ensure there is a configured target for this backup.

    3. Configure the backup command.

    4. Execute Network Appliance backup by using the SnapMIrror to Tape feature.

  12. Given a correctly installed and connected Tivoli Storage Manager environment, configure Network Appliance SnapDiff API so that a successful backup of network attached NetApp Filers via CIFS or NFS can be created.
    With emphasis on performing the following tasks:

    1. Ensure ONTAP version level is supported.

    2. Ensure security settings and authority are set on the NetApp Filer so that the administrative ID can create snapshots.

    3. Ensure that the Network share with CIFS or NFS is set up and the file systems are mounted.

    4. Ensure that the security is set up at the Tivoli Storage Manager client for the appropriate administrative ID for the NetApp filer.

    5. Determine Objects to be backed up.

    6. Determine type of backup, incremental with snapdiff.

    7. Decide if a new snapshot is to be created or an existing is to be used.

    8. Perform first backup to create a basic snaphot.

    9. Perform second backup to use the Snapshot Differential capabilities.

    10. Monitor progress and confirm completion.

    11. Review Tivoli Storage Manager error log for failures.

  13. Given a correctly configured Tivoli Storage Manager server environment and network appliance disk storage device; configure Tivoli Storage Manager storage to exploit licensed snaplock features of the Network Appliance storage so that archived data is expired based on deletion application events.
    With emphasis on performing the following tasks:

    1. Set the server option RETENTIONEXTENSION to an appropriate value (if required).

    2. Define a FILE type device class. Specify the following device class options.

      1. DIR option to specify a snaplock enable netapp presented file system.

    3. Define a Tivoli Storage Manager Storage pool by using the snaplock device class previously created. Specify the following storage pool options.

      1. RECLAIMATIONTYPE set to snaplock.

    4. Define a management class and archive copy group. Specify the following archive copy group options.

      1. Destination set to the storage pool previously defined

      2. RETVER and RETMIN appropriate to the customer requirements

      3. RETINIT set to EVENT

    5. Validate Policy Set.

    6. Activate Policy Set.

  14. Given a Tivoli Storage Manager V6.2 Server environment and a Windows 2003 or 2008 Active Directory and Tivoli Storage Manager V6.2 BA Client with backed up Active Directory objects, perform a restore so that Active Directory objects are restored.
    With emphasis on performing the following tasks:

    1. Determine the object to be restored.

    2. From a Tivoli Storage Manager V6.2 BA Client Command line run the command for an Active Directory system within the network to restore the Administrator object:restore adobj "CN=Administrator,CN=Users,DC=yourname,DC=yourlocale,DC=ibm,DC=com"

    3. Confirm that the Administrator is now available for use.

  15. Given the customer's business requirements, the policy rules for data protection, the amount of data to be protected, and a working VMware server, configure VMware Consolidated Backup so that a successful VCB task of VM Images for disaster recovery is available.
    With emphasis on performing the following tasks:

    1. Determine customer's storage pools available.

    2. Review policy recommendations for Tivoli Storage Manager client data.

    3. Create VMware Consolidated Backup task.

      1. Determine if the VMware AutoDiscovery.

      2. Determine if the VMware off-host backup can be used.

    4. Configure schedule to run VMware Consolidated Backup task.

    5. Validate VMware Consolidated Backup success for disaster recovery.

  16. Given a functioning Tivoli Storage Manager environment, configure Disaster Recovery Management, so that the server and the client data can be recovered in the event of a disaster.
    With emphasis on performing the following tasks:

    1. Determine which storage pools will be protected by disaster recovery manager.

    2. Configure active data pools that will be protected by disaster recovery manager.

    3. Gather requirements for recovery plan.

    4. Specify defaults for the disaster recovery plan file.

    5. Create recovery instructions files.

    6. Use the query drmstatus command to verify the status of your plan.

    7. Determine location of offsite storage.

    8. Configure disaster recovery tape rotation.


Section 4: Administration


  1. Given an existing Tivoli Storage Manager server with a tape drive, label and check in tapes so that the Tivoli Storage Manager server has scratch volumes.
    With emphasis on performing the following tasks:

    1. Label Tape media for the Tivoli Storage Manager server.

    2. Check-in tape media to the Tivoli Storage Manager server.

  2. Given access to a Tivoli Storage Manager server through the Administration Center or Administrative command line interface (CLI), and client machine, add the client to the Tivoli Storage Manager server so that client nodes can be accessed and managed.
    With emphasis on performing the following tasks:

    1. Use the CLI or Administration Center to register the client node.

    2. Verify the client nodes can access the Tivoli Storage Manager server.

  3. Given access to a Tivoli Storage Manager server through the Administration Center or Administrative CLI, add the Tivoli Storage Manager administrators to the Tivoli Storage Manager server so that administrator IDs can be accessed and managed.
    With emphasis on performing the following tasks:

    1. Use the CLI or Administration Center to register the Administrator ID.

    2. Grant Administrator the proper ID authority.

    3. Verify that Administrator ID can access the Tivoli Storage Manager server.

  4. Given a working Tivoli Storage Manager environment where there is the need to have one node restore data backed up from another node, create a node access so that one node now has been granted the authority to restore files for another specified node.
    With emphasis on performing the following tasks:

    1. Create a node access list to grant a given node the ability to restore ALL data backed up from another node.

    2. Configure the node.

    3. Test the node.

  5. Given a correctly installed and connected Tivoli Storage Manager environment, perform backup so that a successful backup of client data can be created.
    With emphasis on performing the following tasks:

    1. Initiate a client backup through:

      1. CLI

      2. GUI

      3. Web client

    2. Determine objects to be backed up.

    3. Determine type of backup. (selective, incremental, etc.)

    4. Perform backup.

    5. Monitor progress and confirm completion.

    6. Review all Tivoli Storage Manager logs for failures.

  6. Given a correctly installed and connected Tivoli Storage Manager environment, perform a restore operation so that successful restore of client data can be obtained.
    With emphasis on performing the following tasks:

    1. Initiate a client node restore through:

      1. CLI

      2. GUI

      3. Web client

    2. Determine objects and location to be restored.

    3. Determine type of restore (point in time, single file, classic, no query, current, inactive etc.)

    4. Perform restore.

    5. Monitor progress and confirm completion.

    6. Review all Tivoli Storage Manager logs for failures.

  7. Given a correctly installed and connected Tivoli Storage Manager environment, perform an archive so that a successful archive of client data can be created.
    With emphasis on performing the following tasks:

    1. Initiate an archive through:

      1. CLI

      2. GUI

      3. Web client

    2. Determine objects to be archived.

    3. Provide a description of the archive.

    4. Perform archive.

    5. Monitor progress and confirm completion.

    6. Review all Tivoli Storage Manager logs for failures.

  8. Given a correctly installed and connected Tivoli Storage Manager environment, perform a retrieve of archived files so that a successful retrieve of client data can be verified.
    With emphasis on performing the following tasks:

    1. Initiate a client archive retrieval through:

      1. CLI

      2. GUI

      3. Web client

    2. Determine objects and location to be retrieved.

    3. Perform the retrieve operation.

    4. Monitor progress and confirm completion.

    5. Review all Tivoli Storage Manager logs for failures.

  9. Given client backup and archive data volume, available storage pool size being used and the amount of Tivoli Storage Manager server time available for maintenance, create administrative schedules so that server maintenance is automated.
    With emphasis on performing the following tasks:

    1. Identify media types available with customer's hardware.

    2. Identify client backup, archive volumes, storage pools, and storage pool sizes.

    3. Determine the client backup window to create Tivoli Storage Manager server maintenance window.

    4. Create administrative maintenance schedules.

  10. Given a correctly configured Tivoli Storage Manager server environment, configure activity log retention option so that the activity log is automatically pruned.
    With emphasis on performing the following tasks:

    1. Query the current value for activity log retention.

    2. Determine the change value.

    3. Update the value for activity log retention.

  11. Given the customers hardware and media types available, database size and estimated threshold, configure Tivoli Storage Manager database backup schedule so that database is automatically backed up.
    With emphasis on performing the following tasks:

    1. Identify media types available with customer's hardware.

    2. Properly set up the API.

    3. Run Set DBRecovery device class name.

    4. Manually backup database.

    5. Schedule database backup.

  12. Given a functioning Tivoli Storage Manager server, set migration thresholds, so that the flow of data through the storage pool is optimized.
    With emphasis on performing the following tasks:

    1. Determine appropriate migration thresholds for storage pools.

    2. Adjust the number of parallel migration processes.

    3. Set appropriate migration thresholds for storage pools.

    4. Schedule the change to the migration thresholds if needed.

    5. Optionally use the MIGDELAY parameter to delay migration a specified number of days.

  13. Given a correctly installed BA Client, implement and configure a schedule so that files are backed up automatically to insure that data is available as needed.
    With emphasis on performing the following tasks:

    1. Determine what needs a scheduled backup, archive, restore, and retrieve.

    2. Determine the schedule mode required (polling or prompted).

    3. Define a schedule on the server according to the policy requirements.

    4. Associate the client node to the schedule.

    5. Start the schedule services on the client node.

    6. Verify backup by checking the schedule log and Web client log as appropriate.

  14. Given a working Tivoli Storage Manager environment, a configured storage agent, a working Tivoli Storage Manager client and API, working tape library, and a working GPFS system, create a LAN-free backup with GPFS so that a successful GPFS backup is created.
    With emphasis on performing the following tasks:

    1. Zone the client to ensure access to tape library.

    2. Configure storage agent to accept LAN-free movement.

    3. Configure Tivoli Storage Manager client to use GPFS to back up.

    4. Test GPFS backup.

  15. Given a Tivoli Storage Manager server environment, review messages from the Tivoli Storage Manager server activity log so that errors and issues in the Tivoli Storage Manager environment can be detected.
    With emphasis on performing the following tasks:

    1. Use the Admin Center or CLI to query the server activity log by using appropriate filter statements.

    2. Review the server activity log output for errors.

  16. Given a Tivoli Storage Manager environment with backup, archive, restore, and retrieve client events scheduled, monitor these events so that the administrator is aware of the status of all events.
    With emphasis on performing the following tasks:

    1. Query the activity log.

    2. Query events.

    3. Interrogate client log files.

    4. Examine the Tivoli Storage Manager reports from Tivoli Common Reporting.

  17. Given an existing Tivoli Storage Manager server and reporting requirements, and installed and configured the Tivoli Storage Manager management console, configure common reporting so that reports can be forwarded to appropriate personnel.
    With emphasis on performing the following tasks:

    1. Interpret reporting requirements and map them to Tivoli Common Reporting.

    2. Configure Tivoli Common Reporting to run against the Tivoli Storage Manager servers.

    3. Configure Tivoli Common Reporting e-mails and events to be sent to administrators covering failures and other pertinent data.

  18. Given a Tivoli Storage Manager environment where Disaster Recovery Management is completely configured and in use, and files are being regularly sent off-site, perform a test of the disaster recovery plan so that the ability to recover server and client files can be verified.
    With emphasis on performing the following tasks:

    1. Deliver Disaster Recovery materials to a designated recovery site.

    2. Break out the disaster recovery plan and the Disaster Recovery media and follow the instructions, testing any scripts for automation of recovery where possible.

    3. If instructions are insufficient or data is not recoverable, take steps to correct these issues and try the test again.

    4. Continue testing and correcting until the Tivoli Storage Manager server, storage pools, and client data are successfully recovered.

    5. Conduct a plan review and update disaster recovery plan if needed.

  19. Given an existing Tivoli Storage Manager server, administrative client, and Tivoli Common Reporting, extract capacity planning information so that information on current capacity usage for the Tivoli Storage Manager server can be determined.
    With emphasis on performing the following tasks:

    1. Determine information from the Tivoli Storage Manager environment which can help an organization with capacity planning.

    2. Produce Capacity Management Reports which can help gauge Tivoli Storage Manager server growth.

  20. Given a configured Tivoli Storage Manager server, policy definitions for administrators, nodes and policies, execute Tivoli Storage Manager commands so that server information can be exported and imported.
    With emphasis on performing the following tasks:

    1. Identify Tivoli Storage Manager Policy definitions.

    2. Identify system administrators.

    3. Identify client nodes.

    4. Identify policy domains.

    5. Issue import/export command.


Section 5: Performance Tuning and Problem Determination


  1. Given the customers hardware, Tivoli Storage Manager maintenance level, and configured Operating system, validate the installation process by using appropriate log files so that installation issues are detected.
    With emphasis on performing the following tasks:

    1. Verify Tivoli Storage Manager server level, operating system level, and compatibility of hardware (supported or not).

    2. Identify Tivoli Storage Manager server availability.

    3. Review Tivoli Storage Manager activity log, Client event log, installation log, operating system error logs.

    4. Review the various logs for this Tivoli Storage Manager server instance.

    5. Identify the installation issue.

  2. Given a correctly configured Tivoli Storage Manager server environment, review error messages from the Tivoli Storage Manager server activity log so that corrective action can be taken.
    With emphasis on performing the following tasks:

    1. Query the activity log for the period of interest.

    2. Identify errors, warnings and informational items.

    3. Determine corrective actions to take.

  3. Given a correctly configured Tivoli Storage Manager server environment, identify and locate DB2 logs so that corrective action can be taken.
    With emphasis on performing the following tasks:

    1. Locate the DB2 error logs.

    2. Search the logs for errors, warnings, and informational items.

    3. Determine corrective actions to take.

  4. Given a correctly configured Tivoli Storage Manager server environment, interpret SQL error messages so that corrective action can be taken.
    With emphasis on performing the following tasks:

    1. Open the DB2 command window.

    2. Run db2 ? sqlnnnnn or db2 ? nnnnn sqlstate.

    3. Determine corrective actions to take.

  5. Given an operating Tivoli Storage Manager server, determine the performance capabilities of a single Tivoli Storage Manager server so that the performance capabilities of the Tivoli Storage Manager server has been identified.
    With emphasis on performing the following tasks:

    1. Obtain the following details:

      1. Hardware of the Tivoli Storage Manager server

      2. Tivoli Storage Manager server operating system version and patch level details

      3. Tivoli Storage Manager server operating system configurations - page space

      4. Tivoli Storage Manager server defined options by interrogating the Tivoli Storage Manager server application via administrative CLI or by viewing the server options file

      5. Tivoli Storage Manager server TCP\IP network connection details, local device hardware, network infrastructure hardware details, drivers, network topology, medium, bandwidth, throughput

      6. Tivoli Storage Manager server associated storage hardware details including driver versions, connection details

      7. If a SAN is implemented - connection details, network infrastructure hardware details, HBA details, HBA drivers, network topology, medium, bandwidth, throughput

      8. Any other applications running on the Tivoli Storage Manager server

    2. Determine the hardware resources meet all Tivoli Storage Manager server hardware requirements.

    3. Compare the current Tivoli Storage Manager server options configuration with optimal tuning to identify any shortcomings.

    4. Obtain expected throughput details for network type.

    5. Obtain expected throughput for storage hardware devices.

    6. Analyze all information to determine the performance capabilities of the Tivoli Storage Manager server.

  6. Given an issue which needs to be resolved, locate the appropriate Tivoli Storage Manager self-help resources so that self-help resources for Tivoli Storage Manager issues have been identified.
    With emphasis on performing the following tasks:

    1. Understand self-help resources available to help diagnose issues.

    2. When an issue occurs in the environment, locate self-help resources.

    3. Determine the appropriate reporting mechanism for resolving the issue, if necessary.

  7. Given the customer's hardware, network environment, and operating system, determines the cause of failure or lack of connectivity so that corrective action can be taken.
    With emphasis on performing the following tasks:

    1. Verify operational status of customer's hardware and operating system.

    2. Verify Tivoli Storage Manager server availability.

    3. Review Tivoli Storage Manager activity log, client event log, OS error logs, DB2 logs.

    4. Verify Tivoli Storage Manager communication related information in the options file.

    5. Verify communication devices and connectivity methods.

  8. Given the customer's hardware and operating system, determine the cause of failure of a specific storage-related device so that the failure can be corrected.
    With emphasis on performing the following tasks:

    1. Verify operational status of customer's hardware and operating system.

    2. Verify Tivoli Storage Manager server availability.

    3. Review Tivoli Storage Manager device class, tape drive, library configuration and attached devices.

    4. Review Tivoli Storage Manager activity log, Client event log, OS error logs and operational reports from Tivoli Common Reporting.

    5. Take corrective action.

  9. Given the customer's available hardware and connectivity and Tivoli Storage Manager Server availability, check the Tivoli Storage Manager Activity log, and Client error and schedule logs to locate messages and errors so that the cause of backup failures can be corrected.
    With emphasis on performing the following tasks:

    1. Verify operational status of customer's hardware and operating system.

    2. Verify Tivoli Storage Manager server availability.

    3. Review Tivoli Storage Manager activity log, Tivoli Storage Manager client error and schedule logs, operating system error logs, and reports from Tivoli Common Reporting.

    4. Correct issues with client backups.

  10. Given less than optimal performance in a Tivoli Storage Manager environment, adjust Tivoli Storage Manager server and client parameters so that better performance is achieved and client SLAs are met.
    With emphasis on performing the following tasks:

    1. Investigate current performance of the Tivoli Storage Manager client and server.

    2. Determine where performance falls outside of agreed upon SLAs.

    3. Make changes to the Tivoli Storage Manager client and server solution to improve performance to meet SLAs, including changes to the dsmserv.opt, dsm.opt, and dsm.sys.

  11. Given a Tivoli Storage Manager server with damaged or lost media, determine issues with damaged or lost media and attempt to repair or restore them so that the faults with the media are corrected.
    With emphasis on performing the following tasks:

    1. Determine which media associated with the Tivoli Storage Manager server is damaged or lost.

    2. Attempt to recover or repair the media.

    3. If media is destroyed, attempt to restore the data.

  12. Given a Tivoli Storage Manager environment where the amount of tape media being used is increasing faster than the increase in the amount of data being stored, determine the issues that are causing the inefficient use of media and correct them so that media usage is optimized.
    With emphasis on performing the following tasks:

    1. Verify that all collocated client data really needs to be collocated.

    2. Check volume content and database for inconsistencies.

    3. Ensure that tape reclamation and expiration are running regularly.

    4. Check to see if data retention is on where it should be off.

    5. Check the reclamation threshold to see if it's appropriate.

    6. Check the reusedelay to see if it's set too high.

    7. Check the offsite reclaim limit for the storage pool to see if it is too low.

    8. Check the parameters in the archive copy group.

    9. Verify all processes in the reclamation are completing.

    10. Verify that compression works properly.



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