Test 000-025: IBM Tivoli Storage Manager V6.1 Implementation

Section 1: Planning

1. Given a qualified, feasible customer service level agreement, and business and legal data retention requirements, apply these agreements to the policy recommendations so that a qualified, validated data retention plan for IBM Tivoli Storage Manager is produced.


With emphasis on performing the following tasks:

1. Determine the feasibility of a customer's service level agreement request with the current version of Tivoli Storage Manager.
2. Apply business and legal data retention requirements to policy retention requirements.
3. Review policy retention recommendations.
4. Produce a storage management plan.


2. Given the SLAs and design requirements, evaluate the features of Tivoli Storage Manager to design a solution that meets requirements while minimizing cost.


With emphasis on performing the following tasks:

1. Interpret business SLAs and retention requirements into technical requirements.
2. Match technical requirements to Tivoli Storage Manager features.
3. Evaluate the cost of each feature in Tivoli Storage Manager that can be applied to the technical requirements.
4. Design a Tivoli Storage Manager solution that meets the requirements with minimum cost.


3. Given the knowledge of a proposed Tivoli Storage Manager server environment, a working Internet connection, and an Internet browser, compare the characteristics of the proposed environment with system requirements so that compliance is confirmed.


With emphasis on performing the following tasks:

1. Open Internet browser.
2. Navigate to IBM website
3. Navigate to Tivoli Storage Manager product web page
4. Select server requirements
5. Select entry for appropriate server platform
6. Review requirements
7. Compare proposed server environment to requirements.


4. Given client hardware, network protocols, and applications, identify customer hardware and OS software; determine network connectivity; and locate applications so that a list of hardware, operating systems software, and OS configuration requirements for Tivoli Storage Manager is produced.


With emphasis on performing the following tasks:

1. Discover customer's hardware to be used with Tivoli Storage Manager.
2. Identify operating systems used on discovered hardware.
3. Determine network connectivity and protocols available.
4. Locate running applications on hardware to be used with Tivoli Storage Manager.


5. Given the configuration management information about the customer environment, identify the systems and applications in the environment so that a list of required Tivoli Storage Manager nodes can be determined.


With emphasis on performing the following tasks:

1. Identify the systems and applications in the environment.
2. Map the systems and application to Tivoli Storage Manager client nodes.


6. Given customer requirements and knowledge of the Tivoli Storage Manager product family, identify special application requirements to design an appropriate Tivoli Storage Manager solution.


With emphasis on performing the following tasks:

1. Verify customer requirements.
2. Match Tivoli Storage Manager family products with customer requirements.
3. Recommend appropriate Tivoli Storage Manager family products.


7. Given hardware, operating systems, and network connectivity requirements, evaluate bare machine recovery so that the most appropriate methodology can be determined.


With emphasis on performing the following tasks:

1. Determine customer's hardware to be used with Tivoli Storage Manager.
2. Identify operating systems used on hardware.
3. Determine network connectivity and protocols available.
4. Determine the most appropriate bare machine recovery method for the customer's environment.


8. Given the SLAs, design requirements, existing hardware, and hardware preferences, evaluate the infrastructure and design goals so a new Tivoli Storage Manager solution that meets requirements and maps to specific hardware is produced.


With emphasis on performing the following tasks:

1. Interpret network infrastructure to determine if it is sufficient to meet needs.
2. Determine if a LAN-free solution should be deployed for Tivoli Storage Manager and the systems where it should be deployed.
3. Evaluate the disk infrastructure of the customer to determine what is appropriate for the Tivoli Storage Manager server and client.
4. Evaluate Tivoli Storage Manager server hardware to determine what is appropriate for the Tivoli Storage Manager server.
5. Design a Tivoli Storage Manager solution that meets the requirements for a given hardware.


9. Given customer requirements, knowledge of Tivoli Storage Manager, and knowledge of DB2 vocabulary, identify features to best address customer requirements so that an appropriate Tivoli Storage Manager solution is designed.


With emphasis on performing the following tasks:

1. Identify Tivoli Storage Manager server features that meet customer requirements.
2. Explain the benefits of the DB2 backend.
3. Recommend appropriate Tivoli Storage Manager server and client features.


10. Given the customer's hardware, total amount of data to be protected, percentage of daily change rate for the data, the network connectivity available, policy recommendations, and client applications, evaluate the infrastructure and requirements so that Tivoli Storage Manager backup methods for client data can be recommended.


With emphasis on performing the following tasks:

1. Determine customer's available hardware.
2. Identify total amount of data to be protected.
3. Identify percentage of data that is changed daily.
4. Determine network connectivity and protocols available.
5. Review policy recommendations for Tivoli Storage Manager client nodes.


11. Given the customer's business and policy criteria, evaluate the infrastructure and service level agreements so that Tivoli Storage Manager backup requirements for individual client application data can be protected.


With emphasis on performing the following tasks:

1. Determine customer's available hardware.
2. Determine customer's application requirements.
3. Identify total amount of data to be protected.
4. Identify type of data to be protected.
5. Determine network connectivity and protocols available.
6. Review policy recommendations for Tivoli Storage Manager client nodes.
7. Determine if client node is defined for TDP agent.
8. Determine if special setup and configurations for TDP agent backups will be required.


12. Given the SLAs, design and security requirements, network infrastructures, amounts of data, and types of data, determine Tivoli Storage Manager storage, feature, and database configuration so that the number and location of Tivoli Storage Manager servers in a particular design is planned.


With emphasis on performing the following tasks:

1. Interpret network infrastructure to determine where it should be appropriate to place Tivoli Storage Manager servers.
2. Determine the number of copy pools and versions required in Tivoli Storage Manager to meet design requirements.
3. Determine the features of Tivoli Storage Manager to be used to meet design requirements.
4. Estimate the size of the Tivoli Storage Manager server database in the environment. Identify security requirements.


13. Given customer requirements, knowledge of hardware components, and knowledge of Tivoli Storage Manager design, identify appropriate hardware components needed so that an appropriate Tivoli Storage Manager solution can be determined.


With emphasis on performing the following tasks:

1. Apply knowledge of hardware characteristics.
2. Apply knowledge of Tivoli Storage Manager solution design.
3. Apply solution design and hardware component knowledge to customer requirements.
4. Recommend appropriate hardware to implement the Tivoli Storage Manager solution.

Section 2: Installation

1. Given the network and hardware that meet requirements for IBM Tivoli Storage Manager, determine and verify the configuration of existing hardware so that Tivoli Storage Manager software can be installed and configured.


With emphasis on performing the following tasks:

1. Verify the latest Tivoli Storage Manager system requirements on the IBM Tivoli support Web site.
2. Ensure that the required operating system version is installed.
3. Ensure that the required browser version is installed.
4. Test the system for network connectivity.
5. Verify that disk and volume or directory space requirements are set up correctly.
6. Verify characteristics of tape device, and verify that it is set up correctly.


2. Given a correctly set up system and network that meet the requirements, and access to the Tivoli Storage Manager code, determine whether the installation is new and follows the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.


With emphasis on performing the following tasks:

1. Determine the OS platform.
2. Determine if this is a new installation or an upgrade. If an upgrade, use manual installation.
3. Read appropriate documentation and Support Flashes on the IBM Tivoli Support Web site.
4. Identify the location of most current Tivoli Storage Manager code, patches, and fixes.
5. Install the Tivoli Storage Manager server code to any supported operating system from the appropriate media (CD or electronic image).
6. Install the license files from the appropriate media (CD or electronic image).
7. Install the language packs from the appropriate media (CD or electronic image).
8. Install the device drivers from the appropriate media (CD or electronic image).
9. Verify that the code installed correctly.


3. Given a correctly set up system and network that meet the requirements, and access to the Tivoli Storage Manager code, determine whether the installation is an upgrade and follows the documented installation steps for any supported operating system so that the Tivoli Storage Manager server is installed on the system.


With emphasis on performing the following tasks:

1. Determine the OS platform.
2. Determine if this is a new installation or an upgrade. If new, use wizard installation.
3. Read appropriate documentation and Support Flashes on the IBM Tivoli Support Web site.
4. Identify location of the most current Tivoli Storage Manager code, patches, and fixes.
5. Plan the upgrade of the Tivoli Storage Manager server.
1. Choose the method of upgrade
2. Ensure that enough storage space exists with the chosen upgrade method
3. Determine the location of the database and logs
6. Prepare the old Tivoli Storage Manager server.
1. Backup the old system
2. Install the prepare utility
3. Extract the database
4. Uninstall the Tivoli Storage Manager server.
7. Install the Tivoli Storage Manager V6.1 server.
1. Install DB2
2. Create and format the database and logs
8. Insert the old database into the new.
9. Verify new installation.


4. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed, perform the installation steps so that the Tivoli Storage Manager backup-archive client is properly installed.


With emphasis on performing the following tasks:

1. Install the Tivoli Storage Manager backup-archive client from the appropriate media (CD or downloaded).
2. Determine which client options are appropriate.
3. Configure Client nodes.
1. Server Name
2. TCP/IP port
3. Communication method
4. Adaptive subfile for backups (if appropriate)
4. Verify that the client is working.


5. Given a correctly installed BA Client and Tivoli Storage Manager server, implement and configure Journal Based Backup (JBB), Logical Volume Snapshot Agent (LVSA), and the Administrative Client so that additional client features are available.


With emphasis on performing the following tasks:

1. Perform custom installation of the Tivoli Storage Manager backup-archive client from the appropriate media (CD or electronic image).
2. Install the JBB.
3. Customize the JBB (if needed).
4. Install LVSA.
5. Customize LVSA (if needed).
6. Install the Administrative Client.
7. Install the Web Client.
8. Customize the Web Client (if needed).
9. Install the Tivoli Storage Manager scheduler.
10. Customize the Tivoli Storage Manager scheduler.
11. Initialize and start services on the appropriate platform.


6. Given that the environment requirements are met and the Tivoli Storage Manager server is correctly installed and operated, install and configure the Tivoli Storage Manager backup-archive client in a clustered node environment.


With emphasis on performing the following tasks:

1. Install the Tivoli Storage Manager backup-archive client from the appropriate media (CD or downloaded) onto each local node in the cluster. Ensure the application files are stored in the same location on each cluster node.
2. Register a Tivoli Storage Manager node on the Tivoli Storage Manager server specifically for the cluster node.
3. Define a client options file on the cluster shared disk resources with the following options (where appropriate):
1. ServerName
2. TCPPORT
3. COMMETHOD
4. Clusternode yes on each cluster node
5. Nodename
6. Domain
7. Password access generate
8. errorlogname **use shared disk resources**
9. schedlogname **use shared disk resources**
4. Verify that each cluster node backup-archive client is working by using the appropriate shared resource options file.


7. Given a working Tivoli Storage Manager environment, install the storage agent and configure Tivoli Storage Manager server and client so that LAN-free backups can be performed.


With emphasis on performing the following tasks:

1. Configure the Tivoli Storage Manager server for library sharing.
2. Install storage agent software for each LAN-free client.
3. Define the paths to the tape drives from the storage agent.
4. Configure the options file on the client and storage agent for connectivity.
5. Validate connectivity.

Section 3: Configuration

1. Given that the IBM Tivoli Storage Manager server is installed, modify the dsmserv.opt file and issue server option commands so that server options are set appropriately.


With emphasis on performing the following tasks:

1. Configure options in dsmserv.opt that are appropriate to a customer's environment.
2. Configure options by using server commands that are appropriate to a customer's environment.


2. Given a working Tivoli Storage Manager environment, Tivoli Storage Manager client options file, knowledge of the customer's environment, and security requirements, configure client and server connections and security-related options so that the Tivoli Storage Manager server and client operate in a secure environment.


With emphasis on performing the following tasks:

1. Configure communication method.
2. Configure Administrators who will be performing backup tasks.
3. Configure password encryption (if required).
4. Configure SSL (if required).
5. Configure the client or the server if behind a proxy server or firewall.
6. Configure Tivoli Storage Manager ports that should be turned on or turned off for proper operation.
7. Evaluate the client environment. Allow only admin backup and restores over certain ports.
8. Configure where password files should be stored (passworddir).
9. Configure the retention policy as related to security.
10. Configure how to preserve file dates related to security.
11. Configure data shredding (if required) based on customer requirements.
12. Configure data encryption (if required) based on customer requirements.


3. Given a UNIX Tivoli Storage Manager V6.1 environment where the upgrade installation is not yet complete, configure DB2 so that DB2 is configured in a Tivoli Storage Manager V6.1 environment.


With emphasis on performing the following tasks:

1. Configure DB2
1. Run dsmicfgx as root user from /opt/tivoli/tsm/server/bin/ directory OR
2. Set up an instance directory to run multiple Tivoli Storage Manager servers
3. Create a new server options file
4. Create an appropriate location for the database and logs
5. Issue the DSMSERV FORMAT command to format the database
6. Start the Tivoli Storage Manager server instance
7. Register Tivoli Storage Manager licenses
8. Create a Tivoli Storage Manager instance by using db2icrt command
9. Create the tsmdbmgr.env file
10. Set the DSMI_ api environment-variable
11. Create the tsmdbmgr.opt file
12. Stop and start the database manager instance

-db2cmd
-set DB2 instance name
-stop DB2
-start DB2
-update node instance and password by using dsmsutil


4. Given the customer's hardware, media type available, network connectivity being used, policy recommendations, the Tivoli Storage Manager commands, and processes necessary, configure tape library, drives, and device class so that the library is ready for use.


With emphasis on performing the following tasks:

1. Configure appropriate device drivers.
2. Identify media types available with customer's hardware.
3. Determine network connectivity and protocols available.
4. Configure library, drives, path, and device classes.


5. Given a functioning Tivoli Storage Manager server and sufficient storage space, define storage pools so that storage pools are configured and ready for use.


With emphasis on performing the following tasks:

1. Determine which Tivoli Storage Manager clients will use which storage pools.
2. Configure the appropriate device class.
3. Determine which type of storage pools to create based on the type of data backup requirements.
4. Determine the appropriate type class.
5. Configure the primary storage pools.
6. Configure the archive storage pools.
7. Configure the copy storage pools.
8. Configure the active-data storage pools.


6. Given the customer's business requirements, the policy rules for data protection, storage pools available for use with data deduplication, and the amount and type of data to be deduplicated, configure data deduplication so that a configured storage pool and data deduplication process are available.


With emphasis on performing the following tasks:

1. Determine customer's available hardware.
2. Determine customer's storage pools available.
3. Define storage pool to be used for data deduplication.
4. Identify total amount of data for data deduplication process.
5. Identify type of data to be deduplicated.
6. Review policy recommendations for Tivoli Storage Manager client data.
7. Configure storage pool for client data deduplication process.


7. Given a functioning Tivoli Storage Manager server and client, an existing policy domain, and policy set, create a management class so that backup and archive copy groups can be added.


With emphasis on performing the following tasks:

1. Define management classes and copy groups according to:
1. retention requirements
2. backup locations
2. Validate the policy set (if necessary).
3. Activate the policy set.


8. Given multiple Tivoli Storage Manager server instances, configure enterprise management and server-to-server communications so that Tivoli Storage Manager policy and objects are standardized and Tivoli Storage Manager administration is centralized.


With emphasis on performing the following tasks:

1. Configure server-to-server communications.
2. Configure the hierarchy of the enterprise management.
3. Configure Tivoli Storage Manager objects to be centrally managed by using enterprise management.
4. Test the server-to-server communications.


9. Given an existing Tivoli Storage Manager server, Storage Area Network (SAN) or LAN infrastructure, and a supported Network Data Management Protocol (NDMP) device, install and configure Tivoli Storage Manager support for the NDMP device so that the device can be backed up and restored.


With emphasis on performing the following tasks:

1. Configure the location of the network-attached storage backups.
2. Configure Tivoli Storage Manager policy and Storage Pools for NDMP operations.
3. Schedule the NDMP backups.


10. Given an existing Tivoli Storage Manager server with a tape drive or tape library, SAN or LAN infrastructure, a Network Appliance (must be snapshot capable), configure Network Appliance SnapMirror to Tape feature so that a successful backup can be performed.


With emphasis on performing the following tasks:

1. Create the Network Appliance snapshot.
1. Ensure a physical location exists for the snapshot
2. Define virtualfsmapping.
3. Configure the backup command.
1. Ensure functionality of the tape drives
4. Execute Network Appliance backup.


11. Given a correctly configured Tivoli Storage Manager server environment and network appliance disk storage device, configure Tivoli Storage Manager storage to exploit licensed SnapLock features of the Network Appliance storage so that archived data is expired based on deletion application events.


With emphasis on performing the following tasks:

1. Set the server option RETENTIONEXTENSION to an appropriate value (if required).
2. Define a FILE type device class. Specify the following device class option:
1. DIR option to specify a SnapLock enable netapp presented filesystem
3. Define a Tivoli Storage Manager storage pool by using the SnapLock device class that was previously created. Specify the following storage pool option:
1. RECLAIMATIONTYPE set to SnapLock
4. Define a management class and archive copy group. Specify the following archive copy group options:
1. Destination set to the storage pool previously defined
2. RETVER and RETMIN appropriate to the customer requirements
3. RETINIT set to EVENT
5. Validate Policy Set.
6. Activate Policy Set.


12. Given a Tivoli Storage Manager V6.1 Server environment, a Windows 2003 or 2008 Active Directory, and a Tivoli Storage Manager V6.1 BA Client with backed- up Active Directory objects, perform a restore so that Active Directory objects are restored.


With emphasis on performing the following tasks:

1. Determine the object to be restored.
2. From a Tivoli Storage Manager V6.1 BA Client command line, run the command for an Active Directory system within the IBM network to restore the following Administrator object:

restore adobj "CN=Administrator,CN=Users,DC=yourname,DC=yourlocale,DC=ibm,DC=com"
3. Confirm that the Administrator is now available for use.


13. Given the customer's business requirements, the policy rules for data protection, the amount of data to be protected, and the VMware server, configure VMware Consolidated Backup (VCB) so that a successful VCB task of VM Images for disaster recovery is available.


With emphasis on performing the following tasks:

1. Determine that the customer's storage pools are available.
2. Review policy recommendations for Tivoli Storage Manager client data.
3. Create VCB task.
4. Configure schedule to run VCB task.
5. Validate VCB success for disaster recovery.


14. Given a functioning Tivoli Storage Manager environment, configure disaster recovery management so that the server and the client data can be recovered in the event of a disaster.


With emphasis on performing the following tasks:

1. Determine which storage pools will be protected by the Disaster Recovery Manager (DRM).
2. Configure active data pools that will be protected by DRM.
3. Gather requirements for recovery plan.
4. Specify defaults for the disaster recovery plan file.
5. Create recovery instruction files.
6. Use the query drmstatus command to verify the status of your plan.
7. Determine location of offsite storage.
8. Configure disaster recovery tape rotation.

Section 4: Adminstration

1. Given an existing IBM Tivoli Storage Manager server with a tape drive, label and check-in tapes so that the Tivoli Storage Manager server has scratch volumes.


With emphasis on performing the following tasks:

1. Label tape media for the Tivoli Storage Manager server.
2. Check-in tape media to the Tivoli Storage Manager server.


2. Given access to a Tivoli Storage Manager server through the administration center or administrative command line (CLI) and client machine, add the client to the Tivoli Storage Manager server so that client nodes can be accessed and managed.


With emphasis on performing the following tasks:

1. Use the CLI or Administration Center to register the client node.
2. Verify that the client nodes can access the Tivoli Storage Manager server.


3. Given a working Tivoli Storage Manager environment where there should be one node restore-data backed-up from another node, create a node access so that one node is granted the authority to restore files for another specified node.


With emphasis on performing the following tasks:

1. Create a node access list to grant a given node the ability to restore ALL data backed-up from another node.
2. Configure the node.
3. Test the node.


4. Given a correctly installed and connected Tivoli Storage Manager environment, perform backup so that a successful backup of client data can be created.


With emphasis on performing the following tasks:

1. Initiate a client backup through
1. CLI
2. GUI
3. Web client
4. Integrated Solutions Console (ISC)
2. Determine objects to be backed-up.
3. Determine type of backup (selective, incremental, etc.).
4. Perform backup.
5. Monitor progress and confirm completion.
6. Review Tivoli Storage Manager error log for failures.


5. Given a correctly installed and connected Tivoli Storage Manager environment, perform a restore operation so that successful restore of client data can be obtained.


With emphasis on performing the following tasks:

1. Initiate a client node restore through
1. CLI
2. GUI
3. Web client
4. ISC
2. Determine objects and location to be restored.
3. Determine type of restore (point-in-time, single-file, classic, no query, current, inactive etc.).
4. Perform restore.
5. Monitor progress and confirm completion.
6. Review Tivoli Storage Manager error log for failures.


6. Given a correctly installed and connected Tivoli Storage Manager environment, perform an archive so that a successful archive of client data can be created.


With emphasis on performing the following tasks:

1. Initiate an archive through
1. CLI
2. GUI
3. Web client
4. ISC
2. Determine objects to be archived.
3. Provide a description of the archive.
4. Perform archive.
5. Monitor progress and confirm completion.
6. Review Tivoli Storage Manager error log for failures.


7. Given a correctly installed and connected Tivoli Storage Manager environment, perform a retrieve of archived files so that a successful retrieve of client data can be verified.


With emphasis on performing the following tasks:

1. Initiate a client archive retrieval through
1. CLI
2. GUI
3. Web client
4. ISC
2. Determine objects and location to be retrieved.
3. Perform the retrieve operation.
4. Monitor progress and confirm completion.
5. Review Tivoli Storage Manager error log for failures.


8. Given client backup and archive data volume, available storage pool size being used, and the amount of Tivoli Storage Manager server time available for maintenance, create administrative schedules so that server maintenance is automated.


With emphasis on performing the following tasks:

1. Identify media types available with customer's hardware.
2. Identify client backup, archive volume, and storage pool sizes.
3. Determine the client backup window to create Tivoli Storage Manager server maintenance window.
4. Create maintenance schedules.


9. Given a correctly configured Tivoli Storage Manager server environment, configure activity log retention option so that the activity log is automatically pruned.


With emphasis on performing the following tasks:

1. Query the current value for activity log retention.
2. Determine the change value.
3. Update the value for activity log retention.


10. Given the customer's hardware and media types available, database size, and estimated threshold, configure Tivoli Storage Manager database backup schedule so that the database is automatically backed-up.


With emphasis on performing the following tasks:

1. Identify media types available with customer's hardware.
2. Manually backup database.
3. Schedule database backup.


11. Given a functioning Tivoli Storage Manager server, set migration thresholds, so that the flow of data through the storage pool is optimized.


With emphasis on performing the following tasks:

1. Determine appropriate migration thresholds for storage pools.
2. Set appropriate migration thresholds for storage pools.
3. Optionally use the MIGDELAY parameter to delay migration for a specified number of days.


12. Given a correctly installed BA Client, implement and configure a schedule so that files are backed-up automatically to ensure that data is available as needed.


With emphasis on performing the following tasks:

1. Determine what needs a scheduled backup, archive, restore, and retrieve.
2. Determine the schedule mode required (polling or prompted).
3. Define a schedule on the server according to the policy requirements.
4. Associate the client node to the schedule.
5. Start the schedule services on the client node.
6. Verify that the schedule log file has all schedule occurrences listed.


13. Given a working Tivoli Storage Manager environment, a configured storage agent, a working Tivoli Storage Manager client and API, a working tape library, and a working General Parallel File System (GPFS) system, create a LAN-free backup with GPFS so that a successful GPFS backup is created.


With emphasis on performing the following tasks:

1. Zone the client to ensure access to tape library.
2. Configure storage agent to accept LAN-free movement.
3. Configure Tivoli Storage Manager client to backup GPFS.
4. Test GPFS backup.


14. Given a Tivoli Storage Manager server environment, review messages from the Tivoli Storage Manager server activity log so that errors and issues in the Tivoli Storage Manager environment can be detected.


With emphasis on performing the following tasks:

1. Use the Administration Center or CLI to query the server activity log by using appropriate filter statements.
2. Review the server activity log output for errors.


15. Given a Tivoli Storage Manager environment with backup, archive, restore, and retrieve client events scheduled, monitor these events so that the administrator is aware of the status of all events.


With emphasis on performing the following tasks:

1. Query the activity log.
2. Query events.
3. Interrogate client log files.
4. Examine the reports out of Common Reporter.


16. Given an existing Tivoli Storage Manager server and reporting requirements, and an installed and configured Tivoli Storage Manager management console, configure Common Reporting so that reports can be forwarded to appropriate personnel.


With emphasis on performing the following tasks:

1. Interpret reporting requirements and map them to Tivoli Storage Manager Common Reporting.
2. Configure Common Reporting to run against the Tivoli Storage Manager servers.
3. Configure Common Reporting e-mails and events to be sent to administrators covering failures and other pertinent data.


17. Given a Tivoli Storage Manager environment where disaster recovery management is completely configured and in use, and files are being regularly sent off-site, perform a test of the disaster recovery plan so that the ability to recover server and client files can be verified.


With emphasis on performing the following tasks:

1. Deliver disaster recovery materials to a designated recovery site.
2. Break-out the disaster recovery plan and the disaster recovery media and follow the instructions, testing any scripts for automation of recovery where possible.
3. If instructions are insufficient or data is not recoverable, take steps to correct these issues and try the test again.
4. Continue testing and correcting until the Tivoli Storage Manager server, storage pools, and client data are successfully recovered.
5. Conduct a plan review and update disaster recovery plan (if needed).


18. Given an existing Tivoli Storage Manager server, administrative client, and Common Reporter, extract capacity planning information so that information on current capacity usage for the Tivoli Storage Manager server can be determined.


With emphasis on performing the following tasks:

1. Determine information from the Tivoli Storage Manager environment that can help an organization with capacity planning.
2. Extract capacity planning information from Tivoli Storage Manager Common Reporter.
3. Produce Capacity Management Reports that can help size Tivoli Storage Manager server growth.


19. Given a configured Tivoli Storage Manager server, policy definitions for administrators, nodes, and policies, execute Tivoli Storage Manager commands so that server information can be imported and exported.


With emphasis on performing the following tasks:

1. Identify Tivoli Storage Manager policy definitions.
2. Identify system administrators.
3. Identify client nodes.
4. Identify policy domains.
5. Issue import/export command.

Section 5: Performance Tuning & Problem Determination

1. Given the customer's hardware, IBM Tivoli Storage Manager maintenance level, and configured Operating System, validate the installation process by using appropriate log files so that installation issues are detected.


With emphasis on performing the following tasks:

1. Verify Tivoli Storage Manager server level, operating system level, and compatibility of hardware (supported or not).
2. Identify Tivoli Storage Manager server availability.
3. Review Tivoli Storage Manager activity log, Client event log, installation log, and operating system error logs.
4. Review the various logs for this Tivoli Storage Manager server instance.
5. Identify the installation issue.


2. Given a correctly configured Tivoli Storage Manager server environment, review error messages from the Tivoli Storage Manager server activity log so that corrective action can be taken.


With emphasis on performing the following tasks:

1. Query the activity log for the period of interest.
2. Identify errors, warnings, and informational items.
3. Determine corrective actions to take.


3. Given an operating Tivoli Storage Manager server, determine the performance capabilities of a single Tivoli Storage Manager server so that the performance capabilities of the Tivoli Storage Manager server have been identified.


With emphasis on performing the following tasks:

1. Obtain the following details:
1. Hardware of the Tivoli Storage Manager server - RAM, CPU, etc
2. Tivoli Storage Manager server operating system version and patch level details
3. Tivoli Storage Manager server operating system configurations - page space
4. Tivoli Storage Manager server defined options by interrogating the Tivoli Storage Manager server application via administrative command line or Integrated Solutions Console or by viewing the server options file
5. Tivoli Storage Manager server TCP\IP network connection details, local device hardware, network infrastructure hardware details, drivers, network topology, medium, bandwidth, and throughput
6. Tivoli Storage Manager server associated storage hardware details, including driver versions and connection details
7. If a Storage Area Network is implemented - connection details, network infrastructure hardware details, HBA details, HBA drivers, network topology, medium, bandwidth, and throughput
8. Any other applications running on the Tivoli Storage Manager server
2. Determine that the hardware resources meet all Tivoli Storage Manager server hardware requirements.
3. Compare the current Tivoli Storage Manager server options configuration with optimal tuning to identify any shortcomings.
4. Obtain expected throughput details for network type.
5. Obtain expected throughput for storage hardware devices.
6. Analyze all information to determine the performance capabilities of the Tivoli Storage Manager server.


4. Given an issue that needs to be resolved, locate the appropriate Tivoli Storage Manager self-help resources so that self-help resources for Tivoli Storage Manager issues have been identified.


With emphasis on performing the following tasks:

1. Understand self-help resources available to help diagnose issues.
2. When an issue occurs in the environment, locate self-help resources.
3. Determine the appropriate reporting mechanism for resolving the issue (if necessary).


5. Given the customer's hardware, network environment, and operating system, determine the cause of failure or lack of connectivity so that corrective action can be taken.


With emphasis on performing the following tasks:

1. Verify operational status of customer's hardware and operating system.
2. Verify Tivoli Storage Manager server availability.
3. Review Tivoli Storage Manager activity log, Client event log, and OS error logs.
4. Verify Tivoli Storage Manager communication-related information in the options file.
5. Verify communication devices and connectivity methods.


6. Given the customer's hardware and operating system, determine the cause of failure of a specific storage-related device so that the failure can be corrected.


With emphasis on performing the following tasks:

1. Verify operational status of customer's hardware and operating system.
2. Verify Tivoli Storage Manager server availability.
3. Review Tivoli Storage Manager device class, tape drive, library configuration, and attached devices.
4. Review Tivoli Storage Manager activity log, Client event log, OS error logs, and operational reports from Tivoli Common Reporting.
5. Take corrective action.


7. Given the customer's available hardware and connectivity and Tivoli Storage Manager server availability, check the Tivoli Storage Manager activity log, Client error log, and schedule logs to locate messages and errors so that the cause of backup failures can be corrected.


With emphasis on performing the following tasks:

1. Verify the operational status of customer's hardware and operating system.
2. Verify Tivoli Storage Manager server availability.
3. Review Tivoli Storage Manager activity log, Tivoli Storage Manager client error and schedule logs, operating system error logs, and reports from Tivoli Common Reporting.
4. Correct issues with client backups.


8. Given less-than-optimal performance in a Tivoli Storage Manager environment, adjust Tivoli Storage Manager server and client parameters so that better performance is achieved and client SLAs are met.


With emphasis on performing the following tasks:

1. Investigate current performance of the Tivoli Storage Manager client and server.
2. Determine where performance falls outside of agreed-upon SLAs.
3. Make changes to the Tivoli Storage Manager client and server solution to improve performance to meet SLAs, including changes to the dsmserv.opt, dsm.opt, and dsm.sys.


9. Given a Tivoli Storage Manager server with damaged or lost media, determine issues with damaged or lost media and attempt to repair or restore them so that the faults with the media are corrected.


With emphasis on performing the following tasks:

1. Determine which media associated with the Tivoli Storage Manager server is damaged or lost.
2. Attempt to recover or repair the media.
3. If media is destroyed, attempt to restore the data.


10. Given a Tivoli Storage Manager environment where the amount of tape media being used is increasing faster than the increase in the amount of data being stored, determine the issues that are causing the inefficient use of media and correct them so that media usage is optimized.


With emphasis on performing the following tasks:

1. Verify that all collocated client data really needs to be collocated.
2. Check volume content and database for inconsistencies.
3. Ensure that tape reclamation and expiration are running regularly.
4. Check to see if data retention is on where it should be off.
5. Check the reclamation threshold to see if it is appropriate.
6. Check the reusedelay to see if it is set too high.
7. Check the offsite reclaim limit for the storage pool to see if it is too low.
8. Check the parameters in the archive copy group.
9. Verify that all processes in the reclamation are completing.