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All certification exams are based on experience in the job role defined for the exam. Completion of recommended training, and review of publications and reference guides is one component of test preparation. Completion of recommended training does not ensure that you will successfully pass the certification exam.
Review the test objectives and the list of recommended education and other resources below. Look for areas you are not familiar with or where you need to refresh your knowledge. Experienced technical specialists may only need to review a few topics.
Online course
Kiosk
Course title:
Supporting the IBM AnyPlace Kiosk models 5xx, 7xx, and 9xx
Course duration: 2 hours
Course number: RE4838T2
Abstract:
This course provides you with the information that you need to support the IBM AnyPlace Kiosk models 5xx, 7xx, and 9xx. It provides in-depth technical specifications on the standard and optional features. This course also provides basic upgrading procedures, maintenance techniques, diagnostic and troubleshooting steps and various support resources. In addition, features, installation, and troubleshooting of the IBM AnyPlace POS Hub are included.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
IBM Business Partners: Click here to access this course on the IBM Business Partner SMART Zone
Course title:
Selling & Supporting IBM AnyPlace Kiosk models 3xx
Course duration: 30 minutes
Course number: RE4839
Abstract:
This course update introduces the IBM AnyPlace Kiosk entry-level models 310, 330, 31E, and 33E. The IBM AnyPlace Kiosk entry-level models feature a VIA C7®-D 2.0 GHz processor and a 15-inch infrared touch display. They are specifically geared to entry-level kiosk application opportunities, including IBM AnyPlace Point-of-Sale (POS). This course update covers the features and benefits of the entry-level kiosk models, the target market, and the value proposition. A chart highlighting the differences between the entry-level models and IBM AnyPlace Kiosk models 5xx, 7xx, and 9xx is included.
Middleware
Course title:
Data Integration Facility to the WebSphere MQe Bridge
Course duration: 2 hours
Course number: RE3000 / RE3005
Abstract:
This course will provide the student with a description of the Data Integration Facility (DIF) functions and features. This course covers how to install, configure, and upgrade DIF, deliver a DIF presentation, and how to design a high-level DIF solution.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
IBM Customers: Click here to access RE3005 on the Retail Store Solutions customer education Web site
Course title:
Store Integrator Technical Education
Course duration:
Course number: RE3010 / RE3010C
Abstract:
This course provides IBM Business Partners with an overview of the IBM Store Integration Framework (SIF). The course also provides descriptions of IBM strategy, tools, services, programs, resources that sales representatives can use to sell the IBM Store Integration Framework. This course has updates for Remote Management Agent V2.3 and Store Integrator V3.
Course title:
Remote Management Agent Technical Education
Course duration: 90 minutes
Course number: RE3020 / RE3020C
Abstract:
This course provides the student with a working knowledge of Remote Management Agent (RMA V2.4). The course includes descriptions of RMA functions, features, architecture, hardware/software requirements, and practical uses. Topics on how to identify a potential RMA client and points to consider when preparing a RMA technical presentation are also included.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
IBM Remote Management Agent Technical Education - What You Should Know About RMA V2R6
Course duration: 20 minutes
Course number: RE3022
Abstract:
This course update supplements the prerequisite courses RE3020/RE3020C: Remote Management Agent Technical Education and covers the features and enhancements made to Remote Management Agent (RMA) V2R6.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Peripherals and Diagnostics
Course title:
Supporting the IBM SureMark Printers Models 2CR and 2NR
Course duration: 2.5 hours
Course number: RE4610T2
Abstract:
This course introduces the IBM SureMark Printer models 2CR and 2NR. These SureMark printers are specifically engineered to deliver exceptional reliability and fast, quiet, high-quality thermal printing–even in harsh retail environments.
Both models offer high-speed receipt printing–up to 80 lines per second. Model 2CR offers the single-pass check-handling feature (including accurate Magnetic Ink Character Recognition (MICR) reading and check printing and flipping). Model 2NR is the product of choice for customers in markets where check processing is not required, but document printing is still needed.
Both models feature three Light-Path Management LEDs, which makes diagnosing problems with the customer replaceable units easy because the LEDs illuminate to identify which customer replaceable unit is failing.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Supporting the IBM SureMark Printer Model 1NR
Course duration: 2.5 hours
Course number: RE4610T3
Abstract:
This course introduces the IBM SureMark™ printer models 1Nx. These single-station thermal point-of-sale (POS) receipt printers offer high-speed receipt printing and can be configured to print double-byte character set (DBCS) characters or single-byte character set (SBCS) characters. RS-232, RS-485, and USB (2.0) communication interfaces are available, which enable attachment to IBM's wide range of SurePOS Series POS systems plus PCs and competitive systems.
IBM is offering the SureMark printer models 1Nx for retailers in all geographies and market segments. These SureMark printers are specifically engineered to deliver exceptional reliability and fast, quiet, high-quality thermal printing–even in harsh retail environments.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Supporting the IBM SurePoint Solution
Course duration: 3 hours
Course number: RE4820T
Abstract:
This course provides you with the information that you need to support the IBM SurePoint Solution models 2xx and 5xx. The course describes the features, options, and specifications of the IBM SurePoint Solution. With the SurePoint Solution (machine type 4820), IBM provides a full screen graphic display for point-of-sale (POS) systems.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Introducing the IBM Diagnostics for POS Systems and Peripherals tool
Course duration: 90 minutes
Course number: RE6600
Abstract:
This course introduces you to the IBM Diagnostics for POS Systems and Peripherals tool, which is the diagnostics suite that runs from a bootable memory key. Through this course, you can preview the diagnostics tool's graphical user interface and become familiar with its capabilities.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
RSS portfolio overview
Course title:
RE9070: Introduction to Retail Store Solutions
Course duration: 3 Hours
Course number: RE9070
Abstract:
Are you new to Retail Store Solutions? If so, this course will help you get started. It provides you with a brief history of Retail Store Solutions and explains where we fit within IBM. You will find an explanation of the retail environments (segments) in which we target our products and learn about the hardware and software products that we offer. There are examples of typical point-of-sale (POS) installations found in the specialty store, food service, and supermarket environments and resources that will help you find solutions to challenges that face retailers today. You will also find information about where to get sales and technical support, education, and trade show listings.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
IBM Business Partners: Click here to access this course on the IBM Business Partner SMART Zone
Self checkout
Course title:
Supporting the IBM Self Checkout Solution
Course duration: 5 hours
Course number: RE8000T
Abstract:
This course focuses on the features and functions of the IBM Self Checkout Solution family and provides detailed technical information about their operation and maintenance. In addition, the infrastructure requirements to implement the IBM Self Checkout Solution in a store are included. This course also provides information on why retailers and consumers like and want self checkout, the role of the shopper assistant, how the core module is used to create individual models, and how the system software controls the self checkout solution.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
SurePOS 100
Course title:
Supporting the IBM SurePOS 100 Series models 108 and 118
Course duration: 2 hours
Course number: RE4613T / RE4613C
Abstract:
This course provides you with the information that you need to support the IBM SurePOS 100 Series models 108 and 118. It provides information on the features and functions, along with the hardware and software specifications. In addition, this course covers the procedures for replacing or installing system components and maintaining and troubleshooting the system unit. Resources for technical support are also included.
SurePOS 300
Course title:
Supporting the IBM SurePOS 300 Series models 340 and E40
Course duration: 2 hours
Course number: RE4810T2 / RE4810C2
Abstract:
This course introduces the IBM SurePOS 300 Series models 340 and E40 and provides technical information that will assist you in supporting and maintaining these models. This course covers the external and internal features and functions, removal and replacement procedures along with diagnostic procedures. Information on additional resources that provide support is also included. Models 340 and E40 represent breakthrough energy-efficient technology and retail systems management that will help retailers move toward a 'green' business model and at the same time, lower their costs
SurePOS 500
Course title:
Supporting the IBM SurePOS 500 Series Models 526 and 566
Course duration: 3.5 hours
Course number: RE4852T
Abstract:
This course provides you with the information that you need to support the IBM SurePOS 500 Series models 526 and 566. It provides information on the features and functions, along with the hardware and software specifications. This course also covers the procedures for replacing or installing system components and maintaining and troubleshooting the system unit. Resources for technical support are also included.
SurePOS 700
Course title:
Supporting the IBM SurePOS 700 Series models 723, 743, and 783
Course duration: 2 hours
Course number: RE4400T / RE4400C
Abstract:
This course provides you with the information that you need to support the IBM SurePOS 700 Series models 723, 743, and 783. It provides information on the features and functions, along with the hardware and software specifications. In addition, this course covers the procedures for replacing or installing system components and maintaining and troubleshooting the system unit. Resources for technical support are also included.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Supporting the IBM SurePOS 700 Series model 784
Course duration: 20 minutes
Course number: RE4410T
Abstract:
This course update supplements the prerequisite course RE4400T: Supporting the IBM SurePOS 700 Series models 723, 743 and 783. It introduces the features and specifications of the SurePOS 700 models 784, C84, E84. The changes in the IBM SurePOS 700 product line are covered, as well as updates to Remote Management Agent (RMA).
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Web Resource
Retail Store Solutions News, Product and Support information, as well as downloads, product publications, and a Retail Store Solutions Knowledgebase with search capabilities are provided at the Web site. Many products also have a "Getting Started Guide" in the Knowledgebase that provides detailed information about the product.
Register for a test
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