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All certification exams are based on experience in the job role defined for the exam. Completion of recommended training, and review of publications and reference guides is one component of test preparation. Completion of recommended training does not ensure that you will successfully pass the certification exam.
Review the test objectives and the list of recommended education and other resources below. Look for areas you are not familiar with or where you need to refresh your knowledge. Experienced sellers may only need to review a few topics.
Online course
Kiosk
Course title:
Selling the IBM AnyPlace Kiosk. Models 5xx, 7xx and 9xx
Course duration: 50 minutes
Course number: RE4838S2
Abstract:
Web lecture provides an overview of the IBM AnyPlace Kiosk family, standard and optional features, selling strategy, IBM Self Service Alliance overview, customer success stories, competition, offering structure and kiosk marketplace dynamics. It is provided in a Web lecture format which combines slides, audio, and interactive elements to create a simple yet effective learning event. Upon completion of the course, you must pass a brief test to receive completion credit.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling the AnyPlace POS
Course duration: 56 minutes
Course number: RE4838S3
Abstract:
This Web education focuses on the blending of IBM POS technologies with IBM self service kiosk technologies, which is known as IBM's AnyPlace POS Solution. Additionally, this Web lecture provides an overview of the IBM AnyPlace Kiosk family, standard and optional features of both the AnyPlace as well as the POS solution, selling strategy, IBM Self Service Alliance overview, an appeal for customer success stories, competition, and the offering structure of this product.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling & Supporting IBM AnyPlace Kiosk models 3xx
Course duration: 30 minutes
Course number: RE4839
Abstract:
This course update introduces the IBM AnyPlace Kiosk entry-level models 310, 330, 31E, and 33E. The IBM AnyPlace Kiosk entry-level models feature a VIA C7®-D 2.0 GHz processor and a 15-inch infrared touch display. They are specifically geared to entry-level kiosk application opportunities, including IBM AnyPlace Point-of-Sale (POS). This course update covers the features and benefits of the entry-level kiosk models, the target market, and the value proposition. A chart highlighting the differences between the entry-level models and IBM AnyPlace Kiosk models 5xx, 7xx, and 9xx is included.
POS systems
Course title:
Selling the IBM SurePOS 700 Series models 723, 743, and 783
Course duration: 60
Course number: RE4400S
Abstract:
This course provides a product overview of the IBM SurePOS 700 Models 723, 743 and 783. Topics covered include a retail market overview, selling strategies, customer success stories, competition, pricing / ordering and extensive appendix section with additional competitive selling information.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling the IBM SurePOS 700 Model 784
Course duration: 35 minutes
Course number: RE4410S
Abstract:
This course will teach you how to position and sell the IBM SurePOS 700 Series model 784. You will learn the importance of POS systems from the retailer's point of view and how the SurePOS 700 meets and exceeds their needs. Standard and optional features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling the IBM SurePOS 300: Model 340
Course duration: 40 minutes
Course number: RE4810S2
Abstract:
This course will teach you how to position and sell the IBM SurePOS 300 Series model 340. Designed to educate IBM and IBM Business Partner sales representatives, focus is placed on small/medium retailer POS requirements. You will learn the importance of POS systems from the retailer's point of view and how the SurePOS 300 meets and exceeds their needs. Standard and optional features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling the IBM SurePOS 500 Series Models 526 and 566
Course duration: 45 minutes
Course number: RE4852S
Abstract:
This course will teach you how to position and sell the IBM SurePOS 500 Series models 526 and 566. You will learn the importance of POS systems from the retailer's point of view and how the SurePOS 500 meets and exceeds their needs. Standard and optional features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
IBM Retail Store Solutions SurePOS Hardware Overview
Course duration: 50 minutes
Course number: RE5101
Abstract:
This course will teach you how to position and sell the IBM SurePOS family: SurePOS 700, SurePOS 500, SurePOS 300 and SurePOS 100. It is an excellent primer to give sellers an overview of the SurePOS family. Standard and optional features are covered as well as the feature highlights and key values. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
RSS portfolio introduction
Course title:
RE9070: Introduction to Retail Store Solutions
Course duration: 3 Hours
Course number: RE9070
Abstract:
Are you new to Retail Store Solutions? If so, this course will help you get started. It provides you with a brief history of Retail Store Solutions and explains where we fit within IBM. You will find an explanation of the retail environments (segments) in which we target our products and learn about the hardware and software products that we offer. There are examples of typical point-of-sale (POS) installations found in the specialty store, food service, and supermarket environments and resources that will help you find solutions to challenges that face retailers today. You will also find information about where to get sales and technical support, education, and trade show listings.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
IBM Business Partners: Click here to access this course on the IBM Business Partner SMART Zone
Self checkout
Course title:
IBM Self Checkout - Selling the Solution
Course duration: 41 minutes
Course number: RE8320
Abstract:
Course reviews the IBM self checkout portfolio - both hardware and software. It looks at best practices and services for a self checkout project. Critical success factors in achieving return on investment (ROI), total cost of ownership (TCO) and IBM market leadership and experience are also examined.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Software
Course title:
IBM 4690 V6: A Smart Platform for Retail
Course duration: 44 minutes
Course number: RE1095S
Abstract:
This course will teach you how to position and sell the IBM 4690 V6 operating system. Designed to educate IBM and IBM Business Partner sales representatives, focus is placed on understanding how solution brings customer value. You will learn the importance of a retail-optimized operating system from the retailer's point of view and how the IBM 4690 V6 meets and exceeds their needs. Product features are covered as well as the feature highlights and key values.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling the Store Integration Framework
Course duration: 2 hours
Course number: RE3500
Abstract:
This course provides IBM employees with an overview of the IBM Store Integration Framework (SIF). The course also provides descriptions of IBM strategy, tools, services, programs, resources that IBM sales representatives can use to sell the IBM Store Integration Framework. This course has updates for Remote Management Agent V2R4 and Store Integrator V3.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Using Systems Management to Sell IBM Retail Solutions
Course duration: 40 minutes
Course number: RE7080
Abstract:
This Web lecture covers the importance of systems management to retailers and how the IBM Systems Management Solution can empower retailers to manage their store environments more competitively. Technical detail is provided at a level that will assist the learner in engaging in compelling dialog. This is a robust lecture, complete with business scenarios and white paper results. A self-assessment test is included to assist learners in determining their comprehension of the content contained in this course.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
SureMark Printers
Course title:
Selling the IBM SureMark Printer Model 1NR
Course duration: 46
Course number: RE4610S1
Abstract:
This course provides an introduction and overview of the IBM SureMark single station thermal printer model 1NR. The course covers systems management, ease of use, serviceability, positioning and selling, competition, ordering and additional resources for these POS printers.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
Selling the IBM SureMark Printers Models 2CR and 2NR
Course duration: 30
Course number: RE4610S2
Abstract:
Web lecture provides an introduction and overview of the IBM SureMark dual station thermal/impact printer models 2CR and 2NR. Course covers systems management, ease of use, serviceability, positioning and selling, competition, ordering and additional resources for these POS printers.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
TCO and Touch
Course title:
The Value of Touch in the Store
Course duration: 38 minutes
Course number: RE7007
Abstract:
This course defines the value of touch technology in the retail environment, gives examples of return on investment (ROI) and provides an engagement model to lead retailers from a touch introduction to store pilot.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Course title:
IBM Retail Store Solutions TCO and ROI Calculators: A Tutorial
Course duration: 44 minutes
Course number: RE7009
Abstract:
Course reviews the IBM Retail Store Solutions TCO and ROI calculator tools. It demonstrates how sellers may use the ROI calculator to justify the purchase of a point of sale (POS) investment and the TCO calculator to show the total life cycle cost benefits of a premium POS system.
IBM employees: Click the course title above to access the course on the IBM employee SMART Zone
Web Resource
Retail Store Solutions News, Product and Support information, as well as downloads, product publications, and a Retail Store Solutions Knowledgebase with search capabilities are provided at the Web site. Many products also have a "Getting Started Guide" in the Knowledgebase that provides detailed information about the product.
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