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Test 000-656: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

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Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test.  Courseware does not replace the requirement for experience.  If you want to purchase Web-based training courses or are unable to locate a Web-based course or classroom course at the time and location you desire, please feel free to contact one of our delivery management teams at:

Please note that course offerings are continuously being added and updated. If you do not see the course(s) below listed in your geography please contact the delivery management team.

Classroom Course

Course title: IBM SmartCloud Control Desk 7.5 Foundations - New
Course duration: 2.0 Days
Course number: TP350
Abstract: This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.
Business Partners - This course does qualify for You Pass We Pay.

Course title: IBM SmartCloud Control Desk 7.5 Service Request Management Fundamentals
Course duration: 3.0 Days
Course number: TP360
Abstract: This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
Business Partners - This course does qualify for You Pass We Pay.

Instructor-Led Online Course

Please note: This is an online course. Please do not make travel arrangements for this course. This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.
Business Partners - This course does qualify for You Pass We Pay.

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