Test 000-580: IBM Case Manager V5.0

Course title: IBM Case Manager 5.1: Installation
Course duration: 2 days
Course number: F1860
Abstract: This course is for those whose job duties include responsibility for planning and installing IBM Case Manager software. You will install a fully functioning IBM Case Manager 5.1 distributed system on Linux. The skills practiced during this course follow the documented requirements to interactively install the software. You will learn how to use the IBM Information Center to plan the install as well as perform the installation steps. Additionally, other supported software configurations will be described and the IBM Information Center locations for this information will be reviewed. On the final day of class, you will be required to perform a successful installation of the IBM Case Manager software, without instructor assistance. (Platform: Linux, DB2, Tivoli Directory Services, and WebSphere Application Server).

Course title: IBM Case Manager 5.1: Build, Deploy, and Monitor a Solution
Course duration: 4 days
Course number: F1850
Abstract: This course is for those whose job includes responsibility for designing and building Case Manager solutions, deploying a solution to production, integrating the solution with ILOG JRules, and monitoring case activity using Cognos Real-time Monitoring. You work with a fully functioning IBM Case Manager system to practice the skills required to create a Case Management solution that uses ILOG JRules integration, deploy that solution to a production environment, and monitor case activity using Cognos RTM.

Course title: IBM FileNet P8 Platform 5.0: System Implementation and Administration (Classroom)
Course duration: 5 days
Course number: F1420
Abstract:

This course is for those whose job responsibility is to maintain, monitor, and configure an operational IBM FileNet P8 Content Manager system. Maintenance tasks include starting and stopping FileNet P8 engines and other system components as required, configuring object stores and file systems for storing documents, and implementing system security and access control structures.

In addition, this course is for those whose job responsibility is to build or implement a business solution using the tools provided with an IBM FileNet P8 system. These tasks include creating content data structures (document classes), document properties, list structures, document indexes, and stored searches and queries. Related activities include exporting and importing documents and associated metadata from one object store to another.

You work with a fully functioning, IBM FileNet P8 system to practice the skills required for administering, configuring, and monitoring components of an IBM FileNet P8 Content Manager system, as well as building and modifying an IBM FileNet P8 business solution.

This intermediate course is for anyone who is currently, or soon will be, administering an IBM FileNet P8 system or building a business solution hosted on the IBM FileNet P8 platform.

• IBM FileNet P8 Platform 5.0: System Implementation and Administration (ILO)

This course is for those whose job responsibility is to maintain, monitor, and configure an operational IBM FileNet P8 Content Manager system. Maintenance tasks include starting and stopping FileNet P8 engines and other system components as required, configuring object stores and file systems for storing documents, and implementing system security and access control structures.

In addition, this course is for those whose job responsibility is to build or implement a business solution using the tools provided with an IBM FileNet P8 system. These tasks include creating content data structures (document classes), document properties, list structures, document indexes, and stored searches and queries. Related activities include exporting and importing documents and associated metadata from one object store to another.

You work with a fully functioning, IBM FileNet P8 system to practice the skills required for administering, configuring, and monitoring components of an IBM FileNet P8 Content Manager system, as well as building and modifying an IBM FileNet P8 business solution.

This intermediate course is for anyone who is currently, or soon will be, administering an IBM FileNet P8 system or building a business solution hosted on the IBM FileNet P8 platform.

• IBM Case Manager 5.1: Build, Deploy, and Monitor a Solution (ILO)

NOTE: This is an online course. Please do not make travel arrangements for this course. After you receive confirmation that you are enrolled, you will be sent further instructions to access audio and video. This course is for those whose job includes responsibility for designing and building Case Manager solutions, deploying a solution to production, integrating the solution with ILOG JRules, and monitoring case activity using Cognos Real-time Monitoring. You work with a fully functioning IBM Case Manager system to practice the skills required to create a Case Management solution that uses ILOG JRules integration, deploy that solution to a production environment, and monitor case activity using Cognos RTM.

• IBM Business Process Manager Advanced Quick Start Guide

IBM Business Process Manager is a comprehensive and consumable business process management platform that provides visibility and management of business processes. It includes tools and a runtime environment, for process design, execution, monitoring, and optimization. It is specifically designed to enable process owners and business users to engage directly in the improvement of their business processes.

• IBM Case Manager, V5.0.0, Installation, Administration, and Development Guide

Planning, installing, and configuring IBM Case Manager for advanced case management.

• IBM Case Manager, V5.0, User's Guide

User's guide for IBM Case Manager for advanced case management.

• IBM FileNet P8 5.x Hardware and Software Requirements

This document details the IBM® FileNet® P8 5.x hardware and software requirements for independent software vendors. Use this guide to determine which vendor software products are compatible with the 5.x version of FileNet P8 and its other optional products.

• Advanced Case Management with IBM Case Manager

Publication number: SG24-7929-00

Case management challenges require insight, responsiveness, and collaboration. Advanced case management strategy from IBM® unifies information, processes, and people to provide a complete view of the case. Case management provides advanced analytics, business rules, collaboration, and social software to create more successful case outcomes.

IBM case management is supported with IBM Case Manager, an advanced case management product that unites information, process, and people to provide a 360-degree view of case information. With Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. Using Case Manager enhances your decision-making ability and leads to more successful case outcomes.

This IBM Redbooks® publication introduces IT architects and IT specialists to the case management concept, its benefits, and how it is different from traditional business process management or content management. In addition, this book introduces the IBM Case Manager product, designing a case management solution, setting up the appropriate environment, and building and deploying the solution. In addition, it serves as a practical guide for IT professionals who are responsible for designing, building, and deploying case management solutions.

• IBM FileNet P8 5.0: Prerequisite Skills using Workplace (SPVC)

This course provides the skills and knowledge required by everyone new to IBM FileNet P8. It enables you to understand and use FileNet P8 systems. It also ensures that you have a proper foundation for success in more advanced FileNet P8 technical subject areas. It is a prerequisite for higher-level courses.

For the IT professional: Offers fundamental IBM FileNet P8 knowledge, the basis for learning to design, develop, build, and maintain IBM FileNet P8 products and solutions.

For the business user: Teaches the skills needed to work with content and automated processes, so that you can track and manage work with FileNet P8 tools. Teaches how an IBM FileNet P8 system supports business tasks and functions of your organization.

This intermediate course is for everyone new to IBM FileNet P8.

• IBM FileNet P8 5.0: Prerequisite Skills using Workplace XT (SPVC)

This course provides the skills and knowledge required by everyone new to IBM FileNet P8. It enables you to understand and use FileNet P8 systems. It also ensures that you have a proper foundation for success in more advanced FileNet P8 technical subject areas. It is a prerequisite for higher-level courses.

For the IT professional: Offers fundamental IBM FileNet P8 knowledge, the basis for learning to design, develop, build, and maintain IBM FileNet P8 products and solutions.

For the business user: Teaches the skills needed to work with content and automated processes, so that you can track and manage work with FileNet P8 tools. Teaches how an IBM FileNet P8 system supports business tasks and functions of your organization.

• IBM FileNet P8 Platform 5.0: System Implementation and Administration (SPVC)

This course is for those whose job responsibility is to maintain, monitor, and configure an operational IBM FileNet P8 Content Manager system. Maintenance tasks include starting and stopping FileNet P8 engines and other system components as required, configuring object stores and file systems for storing documents, and implementing system security and access control structures.

In addition, this course is for those whose job responsibility is to build or implement a business solution using the tools provided with an IBM FileNet P8 system. These tasks include creating content data structures (document classes), document properties, list structures, document indexes, and stored searches and queries. Related activities include exporting and importing documents and associated metadata from one object store to another.

You work with a fully functioning, IBM FileNet P8 system to practice the skills required for administering, configuring, and monitoring components of an IBM FileNet P8 Content Manager system, as well as building and modifying an IBM FileNet P8 business solution.

• IBM Case Manager 5.1: Build, Deploy, and Monitor a Solution (SPVC)

This course is for those whose job includes responsibility for designing and building Case Manager solutions, deploying a solution to production, integrating the solution with ILOG JRules, and monitoring case activity using Cognos Real-time Monitoring. You work with a fully functioning IBM Case Manager system to practice the skills required to create a Case Management solution that uses ILOG JRules integration, deploy that solution to a production environment, and monitor case activity using Cognos RTM.

• developerWorks: Integrate IBM FileNet P8 BPM with IBM WebSphere ILOG JRules using Web services

The competitive nature of today's business demands that an organization's business processes be highly dynamic. A business must accommodate and manage fast-changing business rules associated with business processes. A business rules management system (BRMS) enables you to extract business rules and decisions from business processes and manage them independently, thereby allowing the processes to be streamlined. This article describes how to integrate IBM® WebSphere® ILOG® JRules, an industry-leading BRMS, with IBM FileNet® P8 BPM, a comprehensive business process management system (BPMS).

• developerWorks: Integrate third-party widgets with IBM Case Manager Client, Part 1: Develop a custom search widget

The Search widget included in the IBM® Case Manager Client is designed for case workers to search for cases based on selected property values. In Case Manager Client 5.0, the Search widget provides a basic search and an advanced search. Case workers can use the Search widget to find cases by the case ID, by date, or narrow the search based on various properties. If you have requirements that go beyond the capabilities of the search widget, then you can develop a custom search widget. Building a custom search widget requires the leveraging of interfaces provided by ICM runtime to develop the specific search function. This article describes how to create a custom Search widget and when it is appropriate to do so.

• IBM Case Manager Information Center

IBM® Case Manager simplifies the job of designing and building a case management system and provides a graphical user interface for case workers to easily manage cases. With IBM Case Manager, you design a case management solution that is based on closely related cases and then deploy that solution into a production environment. Case workers can then complete work items associated with cases.

• IBM FileNet P8 Version 5.0 Information Center

This information center includes documentation for the IBM® FileNet® P8 product family, including these products.

IBM FileNet Content Manager:

IBM FileNet Content Engine, IBM FileNet Application Engine, IBM FileNet Process Engine, IBM Legacy Content Search Engine, IBM Content Search Services, IBM FileNet Content Federation Services, IBM FileNet Workplace XT, IBM FileNet Services for Lotus® Quickr®, IBM FileNet Integration for Microsoft Office, IBM Content Management Interoperability Services for FileNet Content Manager, IBM FileNet Connector for Microsoft SharePoint, IBM System Dashboard for Enterprise Content Management.

IBM FileNet Business Process Manager:

IBM FileNet Content Manager, IBM FileNet Business Process Framework, IBM FileNet Case Monitor, IBM FileNet Case Analyzer, IBM FileNet Process Simulator, IBM Enterprise Content Management Widgets.

Related separate products:

IBM FileNet eForms for P8, IBM FileNet Rendition Engine, IBM InfoSphere™ Enterprise Records (IBM InfoSphere Enterprise Records is the new name for IBM FileNet Records Manager; you might see both names in this information center as we transition to the new name), IBM InfoSphere Master Content for InfoSphere Master Data Management Server.

• IBM Content Analytics Version 2.2 Information Center

You can configure a Case Manager crawler to collect documents and metadata from IBM® Case Manager solutions and then use the collected data for text analytics. You configure a Case Manager crawler to crawl the folder tree of a case solution. The crawler begins at the top-level deployment solution folder and then crawls the cased-type subfolders. After collecting documents and case metadata from folders, IBM Content Analytics can be used to analyze IBM Case Manager cases.

• IBM License Information document for IBM Case Manager

Contains IBM license information for IBM Case Manager and Supporting Programs

• Collecting Data for IBM Case Manager Administration Client

For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs). Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.

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