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Test 000-030: IBM Tivoli Service Request Manager V7.2 Implementation

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Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test.  Courseware does not replace the requirement for experience.  If you want to purchase Web-based training courses or are unable to locate a Web-based course or classroom course at the time and location you desire, please feel free to contact one of our delivery management teams at:

Please note that course offerings are continuously being added and updated. If you do not see the course(s) below listed in your geography please contact the delivery management team.

Study Guide for the certification test.

Classroom Course

Course title: IBM Tivoli Service Request Manager 7.2 Fundamentals
Course duration: 3
Course number: TR611
Alternative Option - Instructor-Led Online Course: IBM Tivoli Service Request Manager 7.2 Fundamentals (ILO)
Abstract: The IBM Tivoli Service Request Manager 7.2 Fundamentals course is designed to provide an understanding of key product features including the Service Desk, the Service Catalog, Service Requests, Incidents, and Problems.
Students will work with the Service Desk and Service Catalog features through a combination of presentations, demonstrations, and guided hands-on practical sessions.

Business Partners - This course does qualify for You Pass We Pay.

Redbook

Publication number: SG24-7763-00

This IBM® Redbooks® publication is a study guide for Test 000-017: Foundations of Tivoli Process Automation Engine and is aimed at individuals who want to get an IBM Professional Certification on Tivoli Process Automation Engine. The Foundations of Tivoli Process Automation Engine Professional Certification, offered through the Professional Certification Program from IBM, is designed to validate the skills required of technical professionals who work in the implementation of the Tivoli Process Automation Engine. Note that this test is a prerequisite for several other certifications, such as IBM Tivoli Maximo Asset Management for IT V7.1 Implementation This book provides a combination of theory and practical experience needed for a general understanding of the subject matter. It also provides sample questions that will help in the evaluation of personal progress and provide familiarity with the types of questions that you will encounter in the exam. This publication does not replace practical experience, nor is it designed to be a stand-alone guide for any subject. Instead, it is an effective tool that, when combined with educational activities and experience, can be an extremely useful preparation guide for the exam. For your convenience, we structure the chapters based on the sections of the Test 000-017: Foundations of Tivoli Process Automation Engine, such as Prerequisites and Installation, Platform Configuration and so on, so studying each chapter will help you prepare for one section of the exam.

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