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Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. If you want to purchase Web-based training courses or are unable to locate a Web-based course or classroom course at the time and location you desire, please feel free to contact one of our delivery management teams at:
Please note that course offerings are continuously being added and updated. If you do not see the course(s) below listed in your geography please contact the delivery management team.
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Course title:
IBM Tivoli Service Request Manager 7.1 Fundamentals
Course duration: 3 Days
Course number: TR610
Alternative Option - Instructor-Led Online Course: IBM Tivoli Service Request Manager 7.1 Fundamentals (Instructor-Led Online)
Abstract: The IBM Tivoli Service Request Manager 7.1 Fundamentals course is designed to provide an understanding of key product features including tickets, the Service Desk, service requests, incidents, and problems. The course begins with a basic overview of product components and their associated functionality.
Students will work with the Service Desk and Service Catalog features through a combination of presentations, demonstrations, and guided hands-on practical sessions.
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Course title:
IBM Tivoli Asset Management for IT 7.1 Fundamentals
Course duration: 4 days
Course number: TR550
Alternative Option - Instructor-Led Online Course: IBM Tivoli Asset Management for IT 7.1 Fundamentals (Instructor-led Online)
Abstract: This training course introduces the powerful features available in IBM Tivoli Asset Manager for IT. The course provides the information required to successfully configure IBM Tivoli Asset Manager for IT.
This 4-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.
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Course title:
IBM Tivoli Change and Configuration Management Database 7.1 Fundamentals
Course duration: 3.0 Days
Course number: TM111
Alternative Option - Instructor-Led Online Course: IBM Tivoli Change and Configuration Management Database 7.1 Fundamentals (Instructor-Led Online)
Abstract: The IBM Tivoli Change and Configuration Management Database 7.1 Fundamentals course is designed to provide experience with key CCMDB product features. These features include learning the multi-site and multi-organizational environment, working with Configuration Items (CIs), performing reconciliation tasks, and working with the Request for Change (RFC). The course begins with a basic overview of product components and their associated functions. Students will create and connect people records, set up basic security roles, discover and create configuration items, and create workflow processes through a combination of presentations, demonstrations, and guided hands-on practice sessions.
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Course title:
IT Infrastructure Library (ITIL) Foundations V3
Course duration: 10 hours
Course number: TV553
Abstract: Learn the basics of Information Technology (IT) Infrastructure Library (ITIL) and discover the importance of a systematic approach to management. The ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Gain an understanding of the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, basic terms, and concepts of the work processes used to manage an IT infrastructure.
Business Partners - This course does qualify for You Pass We Pay.
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Course title:
IBM Tivoli Change and Configuration Management Database 7.1 Introduction
Course duration: 4 Hours
Course number: TV566
Abstract: The IBM Tivoli Change and Configuration Management Database 7.1 Introduction course is designed to provide an overview of key CCMDB product features. These include learning about the multiple-site and multiple-organizational environment and working with Configuration Items (CIs), Process Requests, Change Management, Workflow, and Reporting. You will be guided through a high-level explanation and view of the primary applications in CCMDB 7.1.
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IBM Tivoli Application Dependency Discovery Manager Capabilities and Best Practices
Publication number: SG24-7519-00
In this IBM Redbooks publication, we describe the capabilities and ways to use the IBM Tivoli Application Dependency Discovery Manager (TADDM). It is becoming critical for enterprises to track the IT resources in their environment and, more importantly, the dependencies of their business applications on various components. TADDM provides rich capabilities that discover the components of a complex infrastructure and their interdependencies.
In this book, we provide insight into the TADDM capabilities and architecture. We include recommended procedures for installing and configuring TADDM, tips and techniques for populating the TADDM database and customizing its use, performance considerations, and information about how TADDM integrates with operational management programs.
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IT Asset Management Processes using Tivoli Asset Manager for IT
Publication number: SG24-7601-00
As IT organizations are under pressure to increase their effectiveness, while reducing costs, many are applying traditional processes and tools that have been used for enterprise asset management to their IT assets. The IBM Tivoli Maximo Asset Management product, rebranded after the acquisition of MRO by IBM, is an example of an industry leading tool for managing enterprise assets.
The IBM Tivoli Asset Management for IT product is based on the same foundation as Maximo Asset Management and provides additional capabilities targeted for the management of IT assets (both hardware and software).
This IBM Redbooks publication describes current industry trends and thought leadership on IT asset management and describes how the IBM Tivoli Asset Management for IT V7.1 product can help implement and support IT asset management processes.
This book is not intended to teach readers about Tivoli Asset Management for IT V7.1, but rather assumes they are familiar with Maximo Asset Management and can access Asset Management for IT V7.1 documentation.
This book does provide high-level overviews, using product-specific terminology, describing how the product capabilities can enhance the implementation and automation of common IT asset management processes.
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End-to-End Service Management Using IBM Service Management Portfolio
Publication number: SG24-7677-00
IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, IBM Tivoli Release Process Manager, and IBM Tivoli Business Continuity Process Manager are key components of the IBM Service Management strategy. This IBM Redbooks® publication presents scenarios on the combined usage of these products for implementing a complete, end-to-end Service Management solution.
We start by introducing Information Technology Infrastructure Library (ITIL)-based Service Management, followed by a discussion of how to design your ITIL-based Service Management solution using the Tivoli products.
We have included several scenarios that will help you understand how these products work together in a real customer environment.
This book is a major reference for IT specialists working on implementing ITIL-based Service Management solutions using Tivoli products. IT managers, IT architect, and pre-sales technical specialists will also benefit from information presented in this book.
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