Test 000-029: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2

Course title: IT Infrastructure Library (ITIL) Foundations V3
Course duration: 10 hours
Course number: TO026
Abstract: Learn the basics of Information Technology (IT) Infrastructure Library (ITIL) and discover the importance of a systematic approach to management. The ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Gain an understanding of the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, basic terms, and concepts of the work processes used to manage an IT infrastructure.

Business Partners - This course does qualify for You Pass We Pay.

Course title: IBM Tivoli Change and Configuration Management Database 7.1 Introduction
Course duration: 4 Hours
Course number: TO028
Abstract: The IBM Tivoli Change and Configuration Management Database 7.1 Introduction course is designed to provide an overview of key CCMDB product features. These include learning about the multiple-site and multiple-organizational environment and working with Configuration Items (CIs), Process Requests, Change Management, Workflow, and Reporting. You will be guided through a high-level explanation and view of the primary applications in CCMDB 7.1.

Business Partners - This course does qualify for You Pass We Pay.

• IBM Tivoli Application Dependency Discovery Manager Capabilities and Best Practices

Publication number: SG24-7519-00

In this IBM Redbooks publication, we describe the capabilities and ways to use the IBM Tivoli Application Dependency Discovery Manager (TADDM). It is becoming critical for enterprises to track the IT resources in their environment and, more importantly, the dependencies of their business applications on various components. TADDM provides rich capabilities that discover the components of a complex infrastructure and their interdependencies. In this book, we provide insight into the TADDM capabilities and architecture. We include recommended procedures for installing and configuring TADDM, tips and techniques for populating the TADDM database and customizing its use, performance considerations, and information about how TADDM integrates with operational management programs.

• IT Asset Management Processes using Tivoli Asset Manager for IT

Publication number: SG24-7601-00

As IT organizations are under pressure to increase their effectiveness, while reducing costs, many are applying traditional processes and tools that have been used for enterprise asset management to their IT assets. The IBM Tivoli Maximo Asset Management product, rebranded after the acquisition of MRO by IBM, is an example of an industry leading tool for managing enterprise assets.

The IBM Tivoli Asset Management for IT product is based on the same foundation as Maximo Asset Management and provides additional capabilities targeted for the management of IT assets (both hardware and software).

This IBM Redbooks publication describes current industry trends and thought leadership on IT asset management and describes how the IBM Tivoli Asset Management for IT V7.1 product can help implement and support IT asset management processes.

This book is not intended to teach readers about Tivoli Asset Management for IT V7.1, but rather assumes they are familiar with Maximo Asset Management and can access Asset Management for IT V7.1 documentation.

This book does provide high-level overviews, using product-specific terminology, describing how the product capabilities can enhance the implementation and automation of common IT asset management processes.

• End-to-End Service Management Using IBM Service Management Portfolio

Publication number: SG24-7677-00

IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, IBM Tivoli Release Process Manager, and IBM Tivoli Business Continuity Process Manager are key components of the IBM Service Management strategy. This IBM Redbooks® publication presents scenarios on the combined usage of these products for implementing a complete, end-to-end Service Management solution. We start by introducing Information Technology Infrastructure Library (ITIL)-based Service Management, followed by a discussion of how to design your ITIL-based Service Management solution using the Tivoli products. We have included several scenarios that will help you understand how these products work together in a real customer environment. This book is a major reference for IT specialists working on implementing ITIL-based Service Management solutions using Tivoli products. IT managers, IT architect, and pre-sales technical specialists will also benefit from information presented in this book.

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