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Test C9020-568: IBM Enterprise Storage Technical Support V5


Note: This test will be withdrawn on Oct 31 2017.
The replacement test is: (C9020-668) IBM Storage Technical V1


Customer Environment, Requirements, and Plans (40%)


  1. Describe a customer's hardware and software environment.

  2. Describe customer operational contraints, including power, cooling, personnel, knowledge level, service level requirements.

  3. Identify disaster recovery and high availability requirements.

  4. Identify customer performance requirements, including throughput and latency.

  5. Identify the customer's capacity and growth requirements and the impact on total cost.

  6. Describe a conceptual level understanding of existing systems environment.


Product Information (30%)


  1. Given a scenario, describe the difference between various storage media and align them to a requirement of TCA, performance, and upgradability.

  2. Given a scenario, explain the difference in cost, performance, and reliability of IBM storage solutions.

  3. Given a scenario, describe IBM's competitive advantages.

  4. Given a scenario, describe how IBM enterprise storage products help clients solve data and device management issues through Smarter Storage and application efficiency and integration.

  5. Given a scenario, explain alternatives to the existing environment to provide additional functionality.


Application of Resources and Tools (20%)


  1. Given a scenario, evaluate which tool(s) to use based upon key applications, performance requirements, and customer pain-points.

  2. Identify the value proposition of IBM maintenance, IBM websites, IBM tools, and IBM processes.

  3. Given a scenario, identify high-level steps to integrate new solutions into an existing systems environment.

  4. Given a scenario, evaluate which tool(s) to use to identify the customer's capacity and growth requirements and the impact on total cost.


Hybrid Cloud and Analytics Concepts (10%)


  1. Identify ways the IBM storage porfolio enables hybrid, public, and private clouds.

  2. Identify ways the IBM storage porfolio enables analytics.

  3. Identify ways the IBM storage porfolio enables security.



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