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IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solutions 2009


Job Role Description / Target Audience

An IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solution 2009  is a person who identifies opportunities and influences direction for IBM IT Service Management solutions within the customer environment and is responsible for educating and influencing key decision makers. 

Key areas of competency include:
  • Map customer business requirements to IBM IT Service Management solutions.
  • Apply governing service management concepts and standards to a customer-s infrastructure.
  • Assess ITIL process maturity.
  • Assess the environment for IT service management opportunities.
  • Align IBM and 3rd party products to IT service management opportunities.
  • Assess requirements and create a solution design.
  • Describe business/technical advantages of IBM IT Service Management solutions.
  • Recommend education opportunities to customer based on the IBM IT Service Management solution.


Recommended Prerequisite Skills

The following qualifications are requirements for success:
  • Working knowledge of IT Asset Management.
  • Capability to assess and analyze IT service management maturity according to IBM terminology (based on an IBM IT service management solution).
  • Working knowledge of the Information Technology Infrastructure Library (ITIL) process model.
  • Familiarity with IT organization structures.
  • Familiarity with key IT Asset Service Management competitors. 
  • Conceptual knowledge of IT directory/LDAP functionality.
  • Familiarity with key IBM products (WebSphere Application Server, DB2).
  • Conceptual knowledge of key infrastructure 3rd party products for example WebLogic, Oracle, Microsoft SQL.
  • Conceptual knowledge of various IT Asset Management 3rd party products.
  • Familiarity with IBM IT Service Management education offerings.
  • Conceptual knowledge of Enterprise Resource Planning (ERP) products.
  • Ability to create a business case justification for an IBM Tivoli IT Asset Management solution.
  • Working knowledge of Tivoli-s process automation engine.
  • Working knowledge of these Tivoli products:  IBM Tivoli Asset Management for IT, IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Application Dependency and Discovery Manager, Tivoli Release Process Manager, IBM Tivoli Provisioning Manager.
  • Familiarity with IBM Tivoli Integration Composer, IBM Tivoli License Compliance Manager, and IBM Tivoli Directory Integrator.
  • Conceptual understanding of these key Tivoli Operational Management Products: IBM Tivoli Usage and Accounting Manager, IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager, IBM Netcool/OMNIbus, IBM Tivoli Business Systems Manager, IBM Tivoli Service Level Advisor.

Recommended Prerequisite(s): 
  • Familiarity with IT hardware components. 
  • Familiarity with return on investment (ROI) calculations. 
  • Familiarity with IT process analysis methods and techniques. 
  • Familiarity with international (government and civil) regulations (Sarbanes-Oxley, HIPAA, ISO 9000, Australian Privacy Act, etc.).
  • ITIL Foundation Level certification.


Requirements

This certification requires 1 test(s).

Test(s):

  1. Test 000-029 - Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions 2009
Test registration

Authorized Prometric test centers (worldwide testing)