|
 |
IBM Certified Deployment Professional - Tivoli Netcool Service Quality Manager V4.1.1
| |
 |
|
An IBM Certified Deployment Professional - Tivoli Netcool Service Quality Manager V4.1.1 is an individual who can demonstrate the ability to implement and support an IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager solution. It is expected that this person is able to perform the tasks independently a majority of the time, and in some situations, take leadership and provide mentoring to peers.
|
|
Key Areas of Competency - Describe the IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1 architecture and components.
- Plan and design an IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1 solution based on customer requirements and environment.
- Verify, install and configure prerequisite software to IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1.
- Install and configure IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1 infrastructure components.
- Install and configure Service Solutions.
- Use available interfaces to configure and administer the IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1 environment.
- Perform performance tuning and problem determination for IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1.
Required Prerequisites - In depth understanding and knowledge of IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1 -Skill level 4
- Hands-on experience with IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager V4.1.1 -Skill level 4
- Knowledge of IBM Tivoli Netcool Service Quality Manager/Customer Experience Manager Service Solutions-Skill level 3
- Knowledge of scripting languages (Perl, shell scripting, Rules files, regular expressions) -Skill level 3
- Knowledge of operating systems (UNIX & Windows) -Skill level 3
- Knowledge of networks and network management-Skill level 3
- Knowledge of Oracle database administration-Skill level 3
- Knowledge of SSL-Skill level 3
- Knowledge of protocols and telecommunication standards including TCP/IP, SNMP-Skill level 2
- Knowledge of operating system utilities (ftp, telnet, sftp, ssh, text editors) -Skill level 2
- Knowledge of Business Objects-Skill level 2
- Knowledge of data mediation-Skill level 2
- Knowledge of SQL-Skill level 2
1 - Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources. 2 - Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance. 3 - Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts. 4 - Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.
|
|
|
| |
|
