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IBM Certified Solution Advisor - Tivoli Service Availability and Performance Management Solutions V3


Job Role Description / Target Audience


An IBM Certified Solution Advisor - Tivoli Service Availability and Performance Management V3 determines business critical issues within a customer environment and identifies the appropriate Tivoli Service Availability and Performance Management Solution.  This person is able to perform hardware and software solutions analysis and recommend high-level IBM Tivoli design scenarios and the basics of implementation.  The role and responsibilities also include architecting, documenting, and presenting a solution that fits the business needs and integrates with existing systems.

Key Areas of Competency

  1. Map customer business requirements to IBM Tivoli Service Availability and Performance Management solutions.
  2. Assess customer's current IT processes relating to the Service Availability and Performance Management solution
  3. Assess the IT environment for Service Availability and Performance Management opportunities.
  4. Align IBM products, specifically Tivoli, and third-party products to Service Availability and Performance Management opportunities.
  5. Assess requirements and document a high-level solution design overview recommendation.
  6. Describe business/technical advantages of IBM Tivoli Service Availability and Performance Management solutions.
  7. Apply Service Availability and Performance Management concepts to the solution design.
  8. Recommend education opportunities to customer, based on the IBM Tivoli Service Availability and Performance Management solution.
  9. Understand hardware and software solution analysis.
  10. Possess strong presentation skills.

Recommended Prerequisite Skills


Prerequisites

Skill Level 3- Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.

  1. Knowledge of IT Service Availability and Performance Management tasks (for example, monitoring Web services or database services and how they integrate; monitoring middleware; network performance and configuration, tuning, etc.). 
  2. Capability to assess and analyze customer's Service Availability and Performance Management expertise. 
  3. Capability to design a solution.

Skill Level 2- Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.

  1. Knowledge of Service Availability and Performance Management aspects of key IBM products (WebSphere, Lotus, etc.). 
  2. Knowledge of IBM Tivoli Service Availability and Performance Management education and product certification. 
  3. Knowledge with IBM OPAL Web site and its Service Availability and Performance Management offerings. 
  4. Knowledge of IT process framework and practices (for example, ITIL).  
  5. Knowledge of IBM hardware. 
  6. Knowledge of common network services (DNS, DHCP, SNMP)
  7. Knowledge of Tivoli Service Availability and Performance Management solution portfolio. 
    • IBM Tivoli Monitoring
    • IBM Tivoli Netcool OMNIbus
    • IBM Tivoli Composite Application Manager 
    • IBM Tivoli Business Service Management
    • IBM Tivoli Netcool/Impact
    • Ability to analyze customer's IT processes (Entity Relation diagrams, System Development Life Cycle, architecture diagrams)

    Skill Level 1- Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.

  8. Knowledge of networking environments, operating systems, relational databases, application environments (Java, .NET, etc.), key vendor environments. 
  9. Knowledge of Cloud-based/virtual computing 
  10. Knowledge of IT Service Availability and Performance Management standards (government and civil), regulations, and certifications. 
  11. Knowledge with key IBM Tivoli Partner Service Availability and Performance Management products. 
  12. Knowledge of non-IBM Service Availability and Performance Management products.  
  13. Knowledge how to make a business case for an IT project. 
  14. Knowledge of Tivoli Service Availability and Performance Management solution portfolio.  
    • IBM SmartCloud Monitoring 
    • IBM Tivoli Composite Application Monitoring
    • IBM Tivoli Monitoring
    • IBM Tivoli Management Edition for AIX
    • IBM Tivoli AF/OPERATORon z/OS
    • IBM Tivoli AF/REMOTE
    • IBM Tivoli Business Continuity Process Manager
    • IBM Tivoli Dynamic Workload Broker
    • IBM Tivoli ETEWatch
    • IBM Tivoli Information Management for z/OS
    • IBM Tivoli IntelliWatch Pinacle for Distributed Systems
    • IBM Tivoli OMNIbus Web GUI
    • IBM Tivoli NetView for z/OS
    • IBM Tivoli Network Manager IP Edition
    • IBM Tivoli OMEGAMON/XE on the mainframe
    • IBM Tivoli OMEGAMON/DE on the mainframe
    • IBM Tivoli Performance Analyzer
    • IBM Tivoli Service Level Advisor
    • IBM Tivoli System Automation for z/OS
    • IBM Tivoli System Automation for Multiplatforms
    • IBM Tivoli System Automation Application Manager
    • IBM Tivoli Web Access for Information Management
    • IBM Tivoli Workload Scheduler
    • IBM Tivoli Network Performance Flow Analyzer
    • IBM Tivoli Network Performance Manager
    • IBM Tivoli Network Configuration Manager
    • IBM Tivoli Application Dependency Discovery Manager 
    • Tivoli Common Reporting
    • Tivoli Integrated Portal

Requirements


This certification requires 1 test(s).


Test(s) required:

Click on the link(s) below to see test details, test objectives, suggested training and sample tests.

  1. Test C2010-578 - Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions V3


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