Key Areas of Competency - Map customer business requirements to IBM Tivoli Service Availability and Performance Management solutions.
- Assess customer's current IT processes (for example, configuration management procedures).
- Assess the IT environment for Service Availability and Performance Management opportunities.
- Align IBM products, specifically Tivoli, and third-party products to Service Availability and Performance Management opportunities.
- Assess requirements and document a high-level solution design overview recommendation.
- Describe business/technical advantages of IBM Tivoli Service Availability and Performance Management solutions.
- Apply Service Availability and Performance Management concepts to the solution design.
- Recommend education opportunities to customer, based on the IBM Tivoli Service Availability and Performance Management solution.
- Understand hardware and software solution analysis.
- Possess strong presentation skills.
Prerequisites
Skill Level 3- Substantial experience with functionality or concepts can teach others how to use functionality or explain concepts. - Knowledge of IT Service Availability and Performance Management services (for example, Web services or database services and how they integrate)
- Capability to assess and analyze customer's Service Availability and Performance Management expertise
Skill Level 2- Working knowledge of functionality and concepts can use product or explain concepts with little or no assistance. - Knowledge of Service Availability and Performance Management aspects of key IBM products (WebSphere, Lotus, etc.)
- Knowledge of IBM Tivoli Service Availability and Performance Management education and product certification
- Knowledge with IBM OPAL Web site and its Service Availability and Performance Management offerings
- Knowledge of IT process framework and practices (for example, ITIL)
- Knowledge of IBM hardware
- Knowledge of common network services (DNS, DHCP, SNMP)
- Knowledge of Tivoli Service Availability and Performance Management solution portfolio
- IBM Tivoli Monitoring
- IBM Tivoli Netcool OMNIbus
- IBM Tivoli Composite Application Manager
- IBM Tivoli Business Service Management
- IBM Tivoli Netcool Impact
- Ability to analyze customer's IT processes (Entity Relation diagrams, System Development Life Cycle, architecture diagrams)
Skill Level 1- Familiarity with basic functionality and concepts may need to rely on assistance from documentation or other resources. - Knowledge of networking environments, operating systems, relational databases, application environments (Java, .NET, etc.), and key vendor environments
- Knowledge of IT Service Availability and Performance Management standards (government and civil), regulations, and certifications
- Knowledge with key IBM Tivoli Partner Service Availability and Performance Management products
- Knowledge of non-IBM Service Availability and Performance Management products
- Knowledge of how to make a business case for an IT project
- Knowledge of Tivoli Service Availability and Performance Management solution portfolio
- IBM Tivoli Composite Application Monitoring
- IBM Tivoli Monitoring
- IBM Tivoli Management Edition for AIX
- IBM Tivoli AF/OPERATOR on z/OS
- IBM Tivoli AF/REMOTE
- IBM Tivoli Business Continuity Process Manager
- IBM Tivoli Dynamic Workload Broker
- IBM Tivoli ETEWatch
- IBM Tivoli Information Management for z/OS
- IBM Tivoli IntelliWatch Pinnacle for Distributed Systems
- IBM Tivoli Netcool/Reporter
- IBM Tivoli Netcool/Webtop
- IBM Tivoli NetView for z/OS
- IBM Tivoli Network Manager IP Edition
- IBM Tivoli OMEGAMON XE on the mainframe
- IBM Tivoli OMEGAMON DE on the mainframe
- IBM Tivoli Performance Analyzer
- IBM Tivoli Service Level Advisor
- IBM Tivoli System Automation for z/OS
- IBM Tivoli System Automation for Multiplatforms
- IBM Tivoli System Automation Application Manager
- IBM Tivoli Web Access for Information Management
- IBM Tivoli Workload Scheduler
1 - Basic Skill/Knowledge: Familiarity with basic functionality and concepts may need to rely on assistance from documentation or other resources. 2 - Working Skill/Knowledge: Working knowledge of functionality and concepts can use product or explain concepts with little or no assistance. 3 - Advanced Skill/Knowledge: Substantial experience with functionality or concepts can teach others how to use functionality or explain concepts. 4 - Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts can create or customize code, architecture, or processes.
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