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DMdata
www.dmdata.dk |
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"It is not just about the fact that use of Common Base Events and the Log Analyzer reduces the time required for causal analysis of problems by at least 50% - but that it removes the need for Swat Teams searching across multiple logs for hours. Problem Determination is more or less impossible for some outages – this approach makes it possible!"
- Kurt Kristiansen, General Manager, DMdata
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First Call Response Center
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"The Presidio Corporation through the partnership with IBM and Singlestep, use the unique Symptoms Service solution and estimate that we now have the ability to decrease our response and resolution time to customer problems by 5 to 15% by leveraging the knowledge gained from the resolutions of previous network events. The real-time symptoms database is constantly updated providing an instantly available playbook of approaches to front-line technicians which, in many cases, eliminates the need for a time consuming escalation to field engineering teams."
- Olivier Beauchemin, NOC Mgr, First Call Response Center
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Guardian Life Insurance Company of America
www.guardianlife.com/ |
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"We turned to the jStart and Autonomic Computing to help us resolve problems quickly and efficiently in our User Assisted Test (UAT) environment. Through the application of the Log Trace Analyzer and Adapters, we are able to reduce problem determination time by 75%. More importantly, by doing this we will remove development schedule risk and therefore be able to provide new services to our end customers quicker."
- Robert Gluck, Executive Development Manager, Guardian Life Insurance Company of America
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iT-Austria
www.it-austria.com |
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"The use of the LTA will enable iT Austria’s Network Management Group to significantly reduce problem determination time for complex situations. This translates into a higher availability of our applications and infrastructure. This solution provides us with a direction into which we may expand further autonomic capabilities with IBM technologies."
- Herbert Adamczyk, Team leader Network Management, iT-Austria
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LAN Solutions
www.lansolutions.com |
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"LAN Solutions provides outsourcing of non-core IT functions. In order for us to be of value to out clients we must do it better and more cost-effectively than they can do it themselves. The introduction of the technology from Singlestep Unity and IBM AME allows us to achieve that objective, with our customers realizing 10% to 30% savings in IT support costs. The team put together by Singlestep combined the skills of all companies involved and led to a very successful project."
- Victor Kellan, President and CEO, LAN Solutions
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Museum of Modern Art
www.moma.org |
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"The Museum of Modern Art’s IT environment is critical to its core mission. Whether we’re talking about the systems that support our visitors & members, the many commerce applications, or the websites that we serve, we must keep these services available. We have therefore partnered with nLayers and IBM Autonomic Computing group to develop a solution that ensures when a problem does occur, we can quickly discover and respond to it, limiting any outages, We feel that with this solution, we have reduced our discovery and resolution time by 10-20%."
- Steve Peltzman, CIO, Museum of Modern Art
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Nippon Information and Communication
www.nippon.com |
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"It was tough work to manually analyze/correlate multiple and large logs of domino servers to identify/isolate problem root-cause. But with Log and Trace technologies available in IBM Autonomic Computing Toolkit, we could achieve up to 50% reduction of problem determination time , by quick correlation/filtering and centralized log analysis."
- Hiroshi Kawai, Project Leader, System Management Service Department, Nippon Information and Communication
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NIWS CO. LTD
www.niws.co.jp/english/ |
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"Implementing IBM’s Autonomic Computing Toolkit and adopting the common log format provided a simplified, common and integrated system management solution that allowed us to more effectively manage our heterogeneous servers and virtualized storage environment. We streamlined root cause analysis and have improved our problem determination process significantly since adopting this technology."
- Satoru Todokoro, Managing Director, NIWS CO. LTD
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Railinc
www.railinc.com |
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"IBM’s Autonomic Toolkit and Common Based Event technology will provide a lot of benefit. As we move to put more data in CBE format, we can use other tooling to do audit tracking, non-repudiation, trend analysis and other analysis. What is key in this scenario, that we see, is the opportunity for immediate return on our investment in terms of quicker response to problem analysis."
- Garry Grandlienard, Solutions Architect, Railinc
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Reuters
www.reuters.com/ |
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"Improving the quality of our log data has been key to the resolution of service outages. The Common Base Event together with best practices for implementation will allow us to standardize this across our applications. Problem determination of service outages takes an unpredictable amount of time, and can take from hours to days – or weeks if we need to write analysis tools. The Log Analyzer has demonstrated that it can be used in this process to consistently generate first pass causal analysis of logs in less than an hour, and should also assist with proactive activities to prevent failures from occurring."
- Mike Dewey, Head of Deployment Standards, Reuters
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SDDC
www.sddc.army.mil/ |
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"The self-healing solutions have already increased productivity time up to eight fold in typical problem resolution cases, enabling IT managers to determine problem sources in 15 minutes, as opposed to two hours."
- Gaelle Paoli, SDDC
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Technicolor Creative Services
www.technicolor.com/ |
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"We have worked with the jStart and Customer Innovation Team on several projects. We do this because of their knowledge of our systems and ability to deliver critical solutions for our digital services business. With the introduction of Autonomic Computing technologies, we have been able to reduce our problem determination time by 40%. By doing this we can better focus on the introduction of new digital services for our end customers, which is why we are in business."
- Carey Capaldi, Content Management System Product Manager, Technicolor Creative Services
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University of Wisconsin
www.wisc.edu/ |
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"By working with the IBM Autonomic Computing Team, we have been able to enhance our problem determination process by introducing several new autonomic tools from IBM. A problem that in the past that would have taken 3 people 2 hours to isolate, can be found by a single person using the LTA in 15 minutes."
- Klara Jelinkova, Manager of Operational Integration and Support, University of Wisconsin
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