Business partners

Chorus Systems is the leading developer of automated ITIL problem management solutions creating the "last line of defense" for desktops and servers. The company's flagship product, called PreDix™, is designed to automatically monitor, detect, diagnose, and respond to harmful changes in the computing environment before business disruptions are experienced.

This capability allows Managed Service Providers and IT departments of large enterprises, educational institutions, and government entities to:

• Achieve a significant reduction in the cost of problem management for desktops and servers by reducing the number of service calls, increasing first call resolution rates, and proactively managing the environment
• Dramatically enhance end user satisfaction by finding and responding to problems automatically before they impact end user productivity
• Strengthen security by providing a last line of defense that automatically detects and responds to intrusions and malware that leak through traditional signature-based defenses

"Chorus Systems shares IBM's vision of autonomic computing and we believe that PreDix represents an important step forward by providing the analytic capabilities necessary to accurately determine the root cause of a problem, enabling a precise automated response."
—Dave Hooks, CTO & EVP of Engineering, Chorus Systems

Chorus System's PreDix is the industry’s only automated problem management solution based on autonomic and analytic technologies. PreDix joins the worlds of IT service management and information security to form the “last line of defense” for desktops and servers which allows IT help desks to detect, diagnose and respond to problems not detected by traditional signature-based management suites.

Detect: Proactively uncovers both known and unknown problem sets
Diagnose: The only automated root cause analysis in the industry today
Respond: Automated notification and remediation

PreDix fits into existing IT environments to perform the following functions:

• Automated ITIL Problem Management
• Provides a highly effective last line of defense against intrusions and malware including never-before-seen malware
• Eliminates duplicated effort by capturing and sharing problem analysis
• Automatically discovers and eliminates vulnerabilities
• Reduces the number of calls to the help desk and increases first call resolution rates
• Performs automatic file and registry integrity checking
• Performs automatic security and IT policy enforcement
• Automatically monitors resources (e.g. memory, disk space)
• Discovers and reports software/hardware inventory