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About the authors

White paper: conducting user evaluations with people with disabilities

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Brenda Hagler
Brenda Hagler is the IBM Human Ability and Accessibility Center Test Lead, a part of IBM Research, in Austin, TX. The focus of the Accessibility Center Test Lab is to create deliverables for the IBM Test community to improve the quality and consistency of accessibility testing, evaluate key IBM Research Accessibility technologies, improve the compatibility and interoperability of industry provided assistive technologies with IBM key products.

Cynthia Ice
Cynthia Ice is the accessibility focal point for Lotus products. As a Software Product Professional with an accessibility focus, Cynthia works primarily with the Notes/Domino and Workplace teams to validate that accessibility features are incorporated into the products as well as the processes supporting product development.

Leila Johannesen
Leila Johannesen works as a human factors engineer on the user technology team at the Silicon Valley lab in San Jose, CA. She is a member of the Silicon Valley lab accessibility team focusing on usability sessions with disabled participants and accessibility education for data management product teams. She also supports user-centered design for DB2TM tools.

Simeon Keates
Simeon Keates is a member of the Accessibility Research group at the IBM TJ Watson Research Center. He has over 10 years of experience of conducting usability and accessibility sessions with users with a range of impairments, but with a principal focus on those with motor impairment. He is the author of over 150 papers and has 4 published books. He is also a member of the British Standards Institute committee drafting BS7000 Part 6 "Guide to managing inclusive design".

Ed Kunzinger
Ed Kunzinger is Accessibility Program Director for IBM's Software Group where he is responsible for Software Group's overall accessibility compliance strategy and progress. He works very closely with product development, Software Group's technical accessibility strategist, and IBM's Accessibility Center, is a member of IBM's Accessibility Architecture Review Board, and is co-chair of IBM's Ease of Access Council.

Beverly Lovelacer
Beverly Lovelace is a professional Human Factors Engineer with more than 20 years experience in User Experience, User-Centered Design and software usability. She is currently a User Experience Design Lead for the ibm.com/software site. She specializes in User Experience leadership including, user research methodologies and user requirements, user interface design, user workflow, information architecture, and the overall user experience.

Joe Sacco
Joe Sacco works as a human factors engineer on the Silicon Valley lab user technology team. A member of the Silicon Valley lab accessibility team, Joe focuses on recruiting disabled participants and conducting usability sessions. He also supports DB2® information management software and IMS tools.

Shari Trewin
Shari Trewin is a member of the Accessibility Research group at IBM's T. J. Watson Research Center. She has worked with people with motor impairments for the last 10 years, teaching computer skills and investigating ways to improve the usability of technology for this group. Her research is guided by empirical studies and technology evaluations with users with physical impairments.

Special thanks to:

Peter J Ceplenski
Peter Ceplenski works as the User Experience Advocate in the office of the IBM CIO. He is the Program Manager and process owner of UCD as a Required Transformation Process in support of IBM's On Demand Strategy. He champions and provides support on UCD, Accessibility, and Globalization for internal solution development projects within IBM.

Colin Crehan
Colin M.B. Crehan is a Certified Human Factors Engineering Professional with User Centered Design Services in IBM Global Services. He has worked to integrate Accessibility into the normal User-Centered Design tasks and processes with the goal of creating Universally Usable tools ... more than just accessible, tools should be usable by all users. Colin is the UCD lead for HR and Innovation projects. He supports numerous IBM internal and external projects, providing UCD consultation ranging from user requirements validation, user interface design, usability testing and conducting user surveys.

Vicki Hanson
Dr. Vicki Hanson is the Manager of the Accessibility Research group at IBM's T. J. Watson Research Center. She has been involved in research related to accessibility and education for more than 25 years, focusing, in particular, on language issues relating to the deaf community and issues related to access for aging computer users.

Matt King
Matt King works in IBM corporate headquarters providing strategic and technical direction to programs supporting compliance to accessibility standards of IBM's internal IT solutions and IT accommodations for employees with disabilities. Matt's interest in accessibility extends well beyond his 15-year IBM career as he is blind from retinitis pigmentosa and has been utilizing and working on assistive technologies since the 1980s.

Ed McFadden
Ed McFadden is a usability and human factors consultant based in Southbury, CT. As a member of the User Centered Design Services (UCDS) group within IBM Global Services, Ed supports numerous IBM internal and external projects, providing UCD consultation ranging from user requirements validation, user interface design, usability testing and conducting user surveys.

Mark A Wise
Mark Wise is a usability and human factors consultant based in Raleigh, NC. As a member of the User Centered Design Services (UCDS) group within IBM Global Services, Mark has supported a variety of internal and external projects. Currently, he is the UCD Lead for IBM's On Demand Workplace, where he has contributed to improving the accessibility and usability of the IBM intranet by working with developers and conducting usability tests with disabled users.

Steve Woolley
Steve Woolley works as a User Centered Design Practitioner in the Hursley Lab User Technologies department. Steve is currently supporting the design and development of future releases of CICS Transaction Gateway through user-centered activities.