Strategy and roadmap planning

This IBM consulting engagement involves a more extensive engagement than the discovery workshop service (typically four to six weeks). A team of accessibility experts from IBM conducts interviews and surveys with your key stakeholders to document your organization's "accessibility as-is state." Dimensions of customer service and program delivery, organization, human capital management, business processes and Information Technology (IT) are analyzed. In a subsequent customer visioning workshop, IBM brings together your key stakeholders to clearly define and document your company's overall future goals related to accessibility. Key organizational dependencies are documented as well. IBM then performs an extensive gap analysis between current and future states and develops a proposed future state.

After conducting the gap analysis, IBM will draft an extensive strategy and roadmap plan with prioritized recommendations, suggested schedules and a detailed plan for how to close the gaps. Some recommendations can be incorporated into Component Business Models (CBMs) your enterprise can use to architect business process transformation that includes accessibility.

• Lays a foundation for your organization to develop clear strategy and roadmaps in areas affecting accessibility, such as outreach and program management, supply management, IT provisioning and management, business process design and people management.
• Improved organizational performance resulting from improved and expanded professional skills base as well as workforce diversity.
• Improved ability to address requirements in state and local government laws and regulations based on assessment of policies, procedures, and technology environment.

The strategy and roadmap planning consulting engagement includes services such as:

• Project launch / ongoing project management
• Customer visioning workshop (preparation, homework, workshop facilitation, documentation of organizational / business process, IT and human capital as-is state)
• Assessment, brainstorming and detailed strategy development for accessibility "future state" related to organizational/business process, knowledge & learning management, and IT
• Development of an accessibility roadmap, including prioritized initiatives and suggested schedule
• Executive strategy and roadmap planning report and presentation