Overview
When you engage IBM to perform this consulting service, a team of IBM accessibility experts works with your key stakeholders to document your orgainzation's "accessibility as-is state" related to customer service and program delivery, organization, learning and development, business processes and technical environment. The team uses the resulting documentation to prepare and conduct a customer visioning workshop to brainstorm future goals for each area and document organizational dependencies. IBM then conducts a high-level gap analysis between current and future states and develops an executive presentation with initial recommendations on how to address the gaps. This consulting engagement is relatively short - lasting from two to three weeks and is a good springboard for considering or implementing further actions related to accessibility.
Benefits
- Provides a high-level snapshot of your organization's current "accessibility as-is state." It can lay the foundation for you to develop clear strategy and roadmaps in areas affecting accessibility, such as outreach and program management, supply management, IT development, and people/human capital management.
- Can help your enterprise optimize its organizational performance resulting from an improved and expanded professional skills base as well as workforce diversity.
- Can help you address requirements in state or local government accessibility policies and other applicable accessibility regulations.
Services included
A discovery workshop engagement includes services such as:
- Project launch / ongoing project management
- Pre-workshop preparation and homework to document the "accessibility as-is state"
- Facilitation and documentation of the customer visioning workshop
- Assessment and brainstorming of the accessibility "future state" related to organizational/business process, knowledge & learning management, and Information Technology (IT)
- Development of a customer vision deliverable and executive review